lilycuddles Reviews

Name: lilycuddles
Rating: 3.16

3.2 Rating 81 Reviews

54 %

of reviewers recommend lilycuddles

3.2

Based on 81 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

03330145808

Email:

enquiries@lilycuddles.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Price, fast delivery.. great service all round, would definitely use again.”

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Posted 2 years ago

“Never received the item, emailed them, called them and sent them a WhatsApp and never received a reply. I don't think this company is legit”

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Posted 2 years ago

“Lovely colourful toy in wood - perfect for a small child. Recommended.”

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Posted 2 years ago

“Lovely toy and now much loved, arrived very quickly.”

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Posted 2 years ago

“4 emails sent, endless phone calls made and nothing back. Ordered 2 weeks ago and money was taken same day. AVOID AT ALL COSTS!!!”

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Posted 2 years ago

“The item I ordered was unavailable. Only told when I enquired because it was overdue , with priority postage. The money has been taken for the item from my account but not refunded . I am still waiting for a refund three and a half weeks later, and any information from you about the delay. This matter is urgent ! I will take this matter further if necessary.”

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Posted 2 years ago

“The bath arrived broken and I have tried to contact Lily cuddles many times to no avail! I want a refund and you are welcome to take this bath away!! I am completely ignored by the company”

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Posted 2 years ago

“Very slow, arrived too late for the birthday. Arrived well outside the time frame given as I would have ordered elsewhere. I know Covid is blamed for lots but I ordered an item from a different shop the same night and it arrived a week ahead of this.”

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Posted 2 years ago

“Avoid After waiting two weeks, I finally received the item, but they sent me the wrong item. I've contacted their website, phone and email to get return and refund , but I haven't got any reply. Not happy at all”

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Posted 2 years ago

“Emailed left messages and have not got any replies. Haven't received my order and now passed its time period for delivery. Received no update on the order via email.”

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Posted 2 years ago

“Thank you we got this fairly promptly and are happy with the product .”

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Posted 2 years ago

“Service and customer contact was great, would use again.”

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Posted 2 years ago

“I ordered some toys and weaning feeding set for my little bubba, really pleased my packaged arrived earlier than I was expecting.”

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Posted 2 years ago

“bought the fish themed bath toys - my niece loved them and so did her parents”

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Posted 2 years ago

“There was a slight delay, but got a call to confirm this. So I am grateful for that. product itself was great and can't wait for my little one to arrive now.”

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Posted 3 years ago

“My order was almost a month late when it said it would only take 5-7 business days, maybe 8 business days due to covid. I emailed you 3 times and sent messages on your social media accounts and never received a reply. Your custom service is appalling and I won’t be ordering from you again!”

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Posted 3 years ago

“Excellent service delivery was faster than I expected and your website was helpful in identifying the correct materials and obsolete size.”

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Posted 3 years ago

“Gorgeous little activity table in beautiful colours, very well made. Delivery took some time but in my opinion it was worth the wait.”

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Posted 3 years ago

“Not received my order. Requested to cancel it and not received a reply”

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Posted 3 years ago

Hi, This is Sol, one of the owners. I am so sorry to hear about your experience with us and the lack of response to your enquiries. We have been operating on limited staff due to Covid-19. However, I believe, this should never have been a reason for your enquiries to not have been dealt with, or an attempt made to find out the situation with your order. Once again, I am sorry to hear about your experience. I have attempted to contact you regarding the issue to get a better understanding, but was unable to reach you. I will attempt to contact you again. However, I hope you would be able to give us another chance to better serve you in the future.

Posted 3 years ago

“I am pleased with their customer service as they responded promptly to issues raised in regards to my order. The team are very polite, problem solving-oriented. The product is very good and my daughter enjoys it very often.”

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Posted 3 years ago

lilycuddles is rated 3.2 based on 81 reviews