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Lighting Direct Reviews

4.7 Rating 16,484 Reviews

93 %

of reviewers recommend Lighting Direct

Company Reviews

Product Reviews

4.7

Based on 16,484 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue, Crownhill, Milton Keynes,
24-26 Vincent Avenue, Crownhill, Milton Keynes
Crownhill
MK8 0AB

Lighting Direct 5 star review on 16th April 2024

Lighting Direct 5 star review on 8th February 2024

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 24th December 2023

68

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not used yet but delivered extremely quickly”

Posted 2 months ago

“Competitive price, quick delivery & well packaged.”

Posted 2 months ago

“Really good quality. Will definitely use company again.”

Posted 2 months ago

“The item I bought advised it would be with me within 1 day. A week passed and I hadn't heard anything so I emailed and they said a part wasn't available and wouldn't be with me for over a month. I replied and queried why it wasn't advised. It had also since been updated on the website to pre order but still had a much sooner dispatch date to what had since been advised via email. Customer service and communication absolutely shocking.”

Posted 2 months ago

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.

Posted 2 months ago

“I ordered two replacement bulbs and they arrived within 24hrs. The bulbs are a very warm white and give off a lovely warm orangey glow. Excellent product and first class service. Thank you.”

Posted 2 months ago

“Extremely efficient delivery and returns service - unfortunately the quality of the lights was very poor and not worth the money they cost.”

Posted 3 months ago

Any customer who is not entirely happy with their purchase can return this for a replacement or refund, contact cusotmerservice@lighting-direct.co.uk they will help you. The Customer Service Team

Posted 3 months ago

“Good range of lights to choose from. Was able to find a lamp I loved where I hadn't been able to from other places. Good prices. Was happy with what I paid for the lamp. Bought the bulb at the same time which the website recommended which was helpful. Very happy with my lamp and the overall purchase experience”

Posted 3 months ago

Thanks for taking the time to make a review. Kind Regards Customer Service

Posted 2 months ago

“Quick and efficient service well packed item”

Posted 3 months ago

“Arrived quickly and one item returned, refunded swiftly”

Posted 3 months ago

“Easy to order and delivered next day within the time scale quoted. Could not fault.”

Posted 3 months ago

“Placed an order on the 19th Dec and received an email shortly after saying the item was in stock so I was hoping to install before NYE as next day delivery was offered. Offices qwre closed between Christmas and new year so chased for an update on the 3rd Jan and was told it would be dispatched on the 10th. No reasons given for the delay and no response to my email when I asked why a stock item was taking so long to deliver.”

Posted 3 months ago

Apologies for the delay with this order. Thanks for taking the time to make a review. Kind Regards Customer Service

Posted 3 months ago

“This is the first time I have purchased from this company. The website is great, the product prices were fine and the delivery was extremely fast. I haven't used the items purchased yet but my initial experience with this company was first class. I would happily recommend them to anyone based on this.”

Posted 3 months ago

“Still awaiting part of my order several weeks later. Have emailed numerous times and says it’s in its way!! Nothing!”

Posted 3 months ago

“Excellent service and very pleased with the garden lights and a very good price too.would definitely recommend you. Thank you very much.”

Posted 3 months ago

Many thanks for taking the time to comment. Your feedback is very much appreciated Kind Regards Customer Service

Posted 3 months ago

“Excellent service - arrived quicker than expected - the light is on the wall and looks great.”

Posted 3 months ago

“Good range of lights competitively priced. I have used Lighting Direct a few times in the past and found their products to be of good quality. Items arrived the next day and were well packaged to prevent damage.”

Posted 3 months ago

“Expensive to return. The photo is deceptive - it's much bigger than it looks so check dimensions. I've had to return it. This cost £6.50. Many other retailers have free returns - especially those that only sell online. So I will not use Lighting Direct again unless they change this and offer free returns.”

Posted 3 months ago

“Ordered new outdoor Christmas lights as needed to replace our old ones, brilliant lights, very bright. Delivery was next day which was excellent”

Posted 3 months ago

“Ordered new light and bulbs all came quickly, well packed, no problems, many thanks”

Posted 3 months ago

We are very grateful for your feedback.

Posted 1 month ago

“Excellent 5 star service. I had a very minor problem which was resolved with absolutely no fuss and extremely quickly. I certainly recommend this company and will definitely use them in the future . P. West”

Posted 3 months ago

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Lighting Direct is rated 4.7 based on 16,484 reviews