“Excellent customer service, quick delivery, very securely packaged. Fab lights! Very sturdy and strong, not flimsy like the usual high street brands. I was reluctant to buy without seeing them in person but glad I did!!! Definitely recommend this retailer.”
“Great product, good price. Delivery was supposed to be 3 to 7 days approx, we were kept well informed throughout the whole process & we received them within 3 days ( item wasn't originally in stock).”
“I ordered 5 double wall lights. The order was processed very promptly and an enormous package arrived. Everything was well wrapped with yards of bubblewrap (useful for my husband's Ebay selling!). Unfortunately, one of the glass shades was cracked from top to bottom, so I had to contact Lighting by Paul, who informed me that they would get on to the suppliers to send me a replacement. No news on this so far, but it has only been a day or so - hopefully I won't have to wait too long!”
“We bought the light from here, because the website said it would be delivered within 7 days. We had scaffolding in place for decorating the hall and needed the light to arrive before the scaffolding was collected. We phoned regularly to ensure the light would arrive in time and to explain why the the order was so urgent, (scaffolding was 200 a week and could not extend at a daily rate) we were told that it would arrive in time. When it became clear the light would not arrive in time, we asked the company if we could pay extra for next day delivery. (At this point it had arrived at their shop from the manufactures, they just needs to post it to us). The company were completely inflexible and would not entertain the thought of using a next day delivery company - despite it being packaged at their shop, they would only use their courier which did not offer this service. There was a complete lack of customer service and not care we would have to pay 200 for scaffolding. No apology for the light being late either. Luckily the scaffolding company did understand good customer service and let us keep the scaffolding for an extra day at no extra charge, so we could fit the light which arrived late.
Would not use this company again due to lack of customer service.”