Lighting By Paul Reviews

Name: Lighting By Paul
Rating: 4.50

4.5 Rating 293 Reviews

88 %

of reviewers recommend Lighting By Paul

Company Reviews

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Metrics

4.5

Based on 293 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01642 231109

Email:

sales@lightingbypaul.co.uk

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Anonymous

Anonymous // 01/01/2019

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“Quick delivery, kept informed all the time, very well packed.”

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Posted 8 years ago

“Delighted with the lights I ordered which were perfect ,the whole process was easy,efficient and I cannot fault the service. Would definitely recommend .”

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Posted 8 years ago

“Excellent customer service, quick delivery, very securely packaged. Fab lights! Very sturdy and strong, not flimsy like the usual high street brands. I was reluctant to buy without seeing them in person but glad I did!!! Definitely recommend this retailer.”

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Posted 8 years ago

“You did what you advertised. Good communication when item was not available. Very happy with your service. Thanks”

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Posted 8 years ago

“Nice product, good price and fast free delivery. 10 out of 10”

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Posted 8 years ago

“This was a replacement for a light fitting I accidentally broke. very pleased with replacement”

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Posted 8 years ago

“Great product, good price. Delivery was supposed to be 3 to 7 days approx, we were kept well informed throughout the whole process & we received them within 3 days ( item wasn't originally in stock).”

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Posted 8 years ago

“Good price, well packaged and prompt delivery. Nuff said!”

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Posted 8 years ago

“Great service, goods delivered exactly on time as promised. Would be happy to buy from Lighting by Paul again. David - The Hamilton Hotel”

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Posted 8 years ago

“Really pleased with my table lamps - they look stunning and also the service from Lighting by Paul was excellent. Thank you.”

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Posted 8 years ago

“Good product, competitively priced. Very prompt delivery with an hour slot for convenience. I wish every delivery was this efficient.”

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Posted 8 years ago

“lights arrived within time thankfully in good condition, as the box was a bit squashed in but can't fault paul lighting they kept us up to date through all the buying process.”

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Posted 8 years ago

“Easy web site. All goods dispatched and delivered as agreed. lights fitted and look good.”

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Posted 8 years ago

“I ordered 5 double wall lights. The order was processed very promptly and an enormous package arrived. Everything was well wrapped with yards of bubblewrap (useful for my husband's Ebay selling!). Unfortunately, one of the glass shades was cracked from top to bottom, so I had to contact Lighting by Paul, who informed me that they would get on to the suppliers to send me a replacement. No news on this so far, but it has only been a day or so - hopefully I won't have to wait too long!”

Helpful Report

Posted 8 years ago

“We bought the light from here, because the website said it would be delivered within 7 days. We had scaffolding in place for decorating the hall and needed the light to arrive before the scaffolding was collected. We phoned regularly to ensure the light would arrive in time and to explain why the the order was so urgent, (scaffolding was 200 a week and could not extend at a daily rate) we were told that it would arrive in time. When it became clear the light would not arrive in time, we asked the company if we could pay extra for next day delivery. (At this point it had arrived at their shop from the manufactures, they just needs to post it to us). The company were completely inflexible and would not entertain the thought of using a next day delivery company - despite it being packaged at their shop, they would only use their courier which did not offer this service. There was a complete lack of customer service and not care we would have to pay 200 for scaffolding. No apology for the light being late either. Luckily the scaffolding company did understand good customer service and let us keep the scaffolding for an extra day at no extra charge, so we could fit the light which arrived late. Would not use this company again due to lack of customer service.”