“Ordered a lamp and shade from them and when arrived the shade was damaged. Contacted them on there website but no reply, after several failed attempts I finally contacted them via PayPal only then did they reply.
They initially said they would provide a replacement and arrange for pickup of the damaged goods
However they have now replied to say they will provide a full refund only if I return the goods at MY cost!!
Which could amount to 50% of the value of the goods
Beware of this company!”
“I purchased several items with the view to returning the ones I didn’t use / like. I have been waiting over 10 days for a response from the customer service team. I have chased numerous times regarding a refund for the undelivered items, and have been told the money would be put in my account by an agreed date but it hasn’t! I wouldn’t buy from this company again. My advice is to avoid”
“At present I would give zero stars but that isn't an option. I placed an order 2 weeks ago and have had no communication since and I cannot get hold of anyone. Totally appalling customer service. I have requested a refund but I am dubious as to whether that will get actioned. Wish I had never ordered from this Company.”
“Dire outfit to deal with. Ordered two lamps, both so badly and carelessly packed that one arrived clearly bent out of shape. We didn't think it would be worth unpacking the second lamp. Admittedly a lady in their office arranged for the goods to be collected quickly but then after four weeks we still had no hint of a refund. So we opened a case at Paypal and chased them up by email. We got our refund just a few hours after that but what a complete fiasco and waste of our time for one floor lamp and one table lamp. I really cannot recommend dealing with this company via the internet.”
“I ordered a lamp about a week before Christmas, it said around 2 weeks delivery, as it was christmas I thought possible 3 which I would of been fine with me.
Mid January I called to ask where it is and they said they had a problem with there supplier and will be sent next day , I rang the next couple of weeks and heard the same thing.
On Friday the 7th February I rang for a final time and got told the supplier dont know when it will be dispatched and they sent me an email about this two days ago.
I find this poor survice and personally wouldn't use this company again.
7 weeks waiting and very little communication.”
“Ordered a floor lamp and two table lamps, quick delivery, very well packed but when opened up two marks on floor shade, tried phoning right away to be told all lines busy, took photos on my phone and done a online faulty email
But no reply at all ,
Customer service doesnt exist, but quick to take your money,
Will not be using this website ever again”
“I ordered 4 lights from Lighting by Paul. They arrived promptly but one light shade was stained. I immediately sent a photo (of the shade still in the packaging) but after a week had heard nothing. I tried phoning three times but only got an answer phone, I left a message. I also filled in the form on their website. No response at all. I thought the company must have gone into liquidation. I emailed with a query on one of the other products I'd bought and received an immediate response so I then knew the company was still active. I replied thanking them but saying I was disappointed I'd had no reply about my damaged lamp shade. I received a reply saying they were very busy. That was over a week ago and I've still heard nothing more. It’s very poor customer service and I am now out of pocket as I will have to buy a new lampshade. The company obviously isn't interested if any of the goods received are unacceptable. At least it wasn't an expensive light fitting that was damaged. Please be warned, this company has no interest if any of your goods arrive damaged.”
“I ordered 4 lights from Lighting by Paul. All arrived promptly but one shade was stained. I sent a photo (of stained shade still in packaging) but heard nothing for a whole week. After a week I tried phoning 3 times but only got an answerphone. I did leave a message but no one phoned back. I filled in the form on the website but again heard nothing. I thought the company must have gone into liquidation. I had a query about one of the other lights I bought and received a quick response so then I knew the company was still active. I emailed back to thank them for the reply but said I was still waiting to hear about the unacceptable, stained lampshade. I received an email saying they were really busy, that was a week ago. Nothing since then. Very disappointing and totally unacceptable. It seems this company is OK until something goes wrong and then they won't sort it out. Please be warned. At least it's only a shade so I can buy a new one elsewhere but I shouldn't have to. It could have been an expensive light fitting.”
“Would be an excellent product (bought Rollo Searchlight 3171WH) if LED lamp could be replaced. The LED lamp is integrated which means that if your lamp blows you have to replace the entire fitting.
This could prove a very costly lamp change, especially on ceiling fittings with three spotlights!”
“Floor lamp with berry shades was delivered within 2 days of ordering! Correct colour, undamaged. DPD courier gave 1 hour time slot. Excellent communication from 'Lighting by Paul' regarding dispatch and delivery. Plus extremely competitive pricing. Can highly recommend.”
“Excellent service and superfast delivery with DPD. Item, light with red glass shades, arrived undamaged within 2 days of ordering! Plus it was £70 cheaper than in other shops!! Can highly recommend lighting by Paul”
“Paid for light, website said product was in stock. I was contacted 3 days later to say I wouldn't get it for 3 weeks. I've sent 3 emails and called 4 times without reply. Now I know why the most recent review was 8 months ago, the score is not reflective of current customer service. I will update again when I finally get a response! Disappointing....”
“I have spent a day trawling lighting sites. Lighting by Paul is far away the best: clear descriptions, easy to navigate and sophisticated designs. We bought from them twice and the products arrived on time, perfect condition, well-packaged. They all look great installed, very classy. My last order for flush ceiling lights for bathrooms I saw at John Lewis 40% more expensive! I would now not think of going anywhere else than Lighting by Paul.”
“I bought these lights for my daughter but was not able to get an electrical to fit them until now in November. The wall lights a beautiful but the main light the electrician says there is a fault on it. I have tried to download the returns form but have been unable to do so. I would like a replacement for it as it was a Christmas present for my daughter, could someone please get in touch with asap.”