Light In The Box UK Reviews

Light In The Box UK have a Customer Happiness Grade of C. Customers love their prices and customer service but are unhappy with their delivery and refunds. Full Insights

3.13 Rating 64 Reviews
53% of reviewers recommend Light In The Box UK
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Shipping & delivery
Postal Service, Courier
delivery methods
Over 7 Days
average delivery time
Greater than 72%
on-time delivery
accurate and undamaged orders
Customer Service
Email, Live Chat
communication channels

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"Ordered a cycling shirt in small size. Arrived a month late and was extra extra small. Promised a refund if I returned it to Poland at my own expense. This I did and hey, was told it never arrived so no refund. This company has disgraceful returns policy (unlike Amazon) and I will certainly never buy from them again."
Helpful Report
Posted 13 hours ago
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"Is payed extra for faster delivery but the package came the same time as the normal delivery."
Helpful Report
Posted 1 day ago
"WARNING:. I ordered some dresses from Light in the Box UK. With delivery and insurance it came to a total of £293.92. I thought it included duty and VAT. The clothes had actually came from China via Germany and today I received a bill from DHL for £101.08 consisting of £31.42 Duty, £58.66 VAT and £11.00 Disbursement. Make sure you take all this into consideration before ordering from them."
Helpful Report
Posted 1 week ago
"Do use this site, item stuck in customs and when they actually reply has already been destroyed by customs and refuse to refund"
Helpful Report
Posted 3 weeks ago
"They will cheat you by any cause. I had ordered a item 10 months ago but the Item never came into my hand. They will never refuse you to refund but they will never refund you. The most horrible Website I've ever seen. Keep yourself safe before you robbed by them. Order 1801082227340851"
1 Helpful Report
Posted 1 month ago
"The shop answered very well, healed all my doubts and quickly. order was sent on time, arrived well packed and with full operation. Good!"
Helpful Report
Posted 1 month ago
"easy to buy, get lots of points of every purchase and review, then change points to coupon, which can be used without limitation. so many choices, in past I hated the shipping time, it's too long. but recently the problems seems has been resolved. My last order was delivered within 15 days from China. It's really good! Super buy."
Helpful Report
Posted 1 month ago
"one of the best online international stores, support was great when I had issues with local customs. I bought a dress, quality is great and exactly as advertised. Will buy again!"
Helpful Report
Posted 1 month ago
"Got my item on time and very satisfy with the quality"
Helpful Report
Posted 1 month ago
"I've bought two necklaces and despite having requested shipping without tracking, the products arrived in perfect order in my house, in addition to earlier than expected. I am very satisfied and will be back to buy soon."
Helpful Report
Posted 1 month ago
"I am very happy with my purchase. I bought a shirt and a swimming suit. They arrived on time. The quality was great! I could follow up my package all the time. I will buy from them again."
Helpful Report
Posted 1 month ago
"I am very satisfied, and received all my orders as promised, just in time. I also enjoyed the customer service and their special attention to my doubts. Thanks a lot!"
Helpful Report
Posted 1 month ago
"I love LightInTheBox ordered a custom made dress and it was more than I could hope for!!!!"
Helpful Report
Posted 1 month ago
"The orders arrive fast and the products are of very good quality, the service is excellent! I will definitely recommend this page to my friends."
Helpful Report
Posted 1 month ago
"I bought a dress from Very good experience, fast delivery, good product. Will definitely purchase again!"
Helpful Report
Posted 1 month ago
"Everything went great! I have my products with me now and I love them I had no problems and I received good assistance from customer service concerning shipping! So thanks!"
Helpful Report
Posted 1 month ago
"Great shopping experience with Lightinthebox. Bought a Xiaomi telephone, it's original, I got the 20% discount so the price is really cheap for me. Will buy again."
Helpful Report
Posted 1 month ago
"Good customer service and quality products, it has been a pleasure to buy in LightInTheBox. Thanks"
Helpful Report
Posted 1 month ago
"Good customer service and quality products, it has been a pleasure to buy in LightInTheBox. Thanks"
Helpful Report
Posted 1 month ago
"I've bought a Xiaomi Mi Robot 2 - great product, very popular price. The delivery was made in a promised time. I've paid customs charges and Lightinthebox made a refund as promised (with tax insurance paid). The customer service is very available and very quick in solving problems."
Helpful Report
Posted 1 month ago
Light In The Box UK is rated 3.13 based on 64 reviews

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