Lifeline 24 Reviews

4.79 Rating 4,010 Reviews
97 %
of reviewers recommend Lifeline 24
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service
average delivery time
Next Day
on-time delivery
99%
accurate and undamaged orders
99%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
customer service
4.56 out of 5

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Would you like to tell us a bit more about why you decided to purchase a personal alarm? no
Application process very muddly. We paid by debit card initially for 3 months. Then we were sent the new client form including direct form to complete. I phoned to ask if this was necessary as we had paid by debit card. I was assured that direct debit form was necessary so we completed it and returned it to you.. Then had emails from you to says direct debit had been accepted followed almost immediately to say direct debit had been cancelled. I had to phone you to check this twice. I have now been told that direct debit has NOT been cancelled but deferred to 25 March 2020. I asked why I had been sent an email saying that the direct debit was cancelled and was told that this was driven by computer software and could not be changed. Not really an adequate answer in my view. The email I received should have said that the direct debit payment had been deferred not cancelled. It would have saved me and your telephone staff a lot of bother. Hope this is helpful.
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Posted 51 minutes ago
The whole process of ordering, setting up and alarm testing was smooth and so easy. We now feel happier knowing our Mum is always going to be able to get help if needed
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Posted 4 hours ago
We found we received friendly and helpful advice on phone. Product arrived as promised. Not too difficult to set up and test. We haven’t had to use it yet but so far so good and would recommend
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Posted 4 hours ago
Excellent service, great to have peace of mind.
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Posted 6 hours ago
Very prompt service. Questions answered quickly. Some items of equipment rather "fiddley" for an 82 year-old - especially the key safe !
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Posted 18 hours ago
A bit of a confusing experience. No email received confirming order. Welcome form wasn’t that friendly to use, had the option to save for later but haven’t been able to retrieve it since. Hope everything else works better and smoother ............
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Posted 19 hours ago
Dear Andrew,

Thank you for your review. I am very sorry to hear about your experience with the set up of the alarm.

This is certainly not the service we aim to provide. Your feedback has been passed to our management team for review so we can take steps to ensure this does not happen again.

Your feedback regarding our welcome form is very valuable to us as it helps us to provide a better service for future customers.

Please do not hesitate to get in contact should you have any further queries or concerns.

Kind Regards,
Lifeline24
Posted 5 hours ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? no
Excellent service delivering new alarm for my Dad. Easy to set up and test and peace of mind for me knowing there is help at hand if needed when he is alone.
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Posted 20 hours ago
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Very easy to use and easy to install and very helpful people on the phone
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Posted 21 hours ago
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Good customer service
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Posted 21 hours ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? no
The lifeline set up is so good I feel safe and secure
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Posted 22 hours ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? no
Peace of mind knowing my mum is wearing it.
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Posted 23 hours ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? yes
Excellent service, exactly as described. Easy to set up & initial tests to confirm everything working were simple & straightforward. Thoroughly recommend.
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Posted 1 day ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? yes
friendly helpful people peace of mine.
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Posted 1 day ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? yes
The staff where nice, friendly, helpful and knowledgeable about the alarm system we needed for my dad. The setting up instructions where easy to follow and the testing was simple. When I wanted to change some information around the helpline done it straight away with no fuss. Now we have some piece of mind that if dad needs help he can just push the button to get help now.
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Posted 1 day ago
Easy to install. Quick response when I made first contact. Gives me some reassurance, being on my own after the recent death of my dear wife.
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Posted 1 day ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? yes
Very pleased with the lifeline, impressed with the set up and cal centre where very helpful
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Posted 1 day ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? no
now have peace of mind knowing if my mother has a problem she can contact assistance straight away
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Posted 1 day ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? yes
It was very easy to order the lifeline, it arrived next day, simple to set up. The checks were quickly completed and so all done in 2 days! Now we have peace of mind. Thanks
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Posted 1 day ago
Easy to set up_ all in all an excellent alarm
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Posted 1 day ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? no
Very helpful and installation issues resolved quickly. Would definitely recommend.
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Posted 1 day ago
Lifeline 24 is rated 4.79 based on 4,010 reviews