LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,352 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,352 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Anonymous

Anonymous // 01/01/2019

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“It was very easy to install and has given us complete peace of mind. Very impressed with it.”

Helpful Report

Posted 4 months ago

Hello Bob, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is providing you with peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 4 months ago

“Got the box. Got charged £35 for set up fees. It didn't work and I ended up on the phone for half an hr up and down off the floor, unplugging box, plugging back in, crawling behind tv to try and set wifi up on it cause it wasn't workin. To then be told they'd send me another box and I had to send this one back. Surely its me who shod be getin the set up fee. What a joke. Good job it wasn't my 83 Yr dad havin to do it”

Helpful Report

Posted 4 months ago

Hello Joanne, Thank you for your review and for taking the time to share your thoughts on the Service. I am sorry to hear that the initial experience has not been entirely positive for you. I can confirm that a private message has been sent to you in the hopes of resolving the matter, in addition to a report that has been created detailing your concerns. Best wishes, Ash

Posted 2 months ago

“very happy with your product. easy setup. https://www.bestatlondon.com/best-private-hospital-in-london/”

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Posted 4 months ago

“We are reviewing this on behalf of my 91 year old mother.We purchased this alarm with fall detector for her after a couple of nasty falls. Everyone at the company has gone above and beyond with advice and help. The customer service is exemplary.”

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Posted 4 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 4 months ago

“Harry was extremely helpful over the phone. Haven’t received the alarm yet but the service ordering the product was very easy. He was happy to answer and questions and walk through every step of the process.”

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Posted 4 months ago

“Lifeline have been superb with their care and customer service, and I would recommend this company to anyone seeking this service (in fact, I often have). Everyone seems genuinely invested in helping those in need.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that you would recommend us to others. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 4 months ago

“Excellent service, gave full information at the outset. Has now given us peace of mind”

Helpful Report

Posted 4 months ago

Hello Joan, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and it is providing you with peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 4 months ago

“Just received a renewal for mums alarm, @£215.85 !! I called & challenged this and was told the fee had been frozen previously and this is now the correct amount. Although, they then immediately offered to reduce this years fee by nearly £100. Why does it take a phone call to receive the lower amount? Vulnerable people would have just paid this without question. Be careful everyone, and look out and look after older and more vulnerable people. This company appears to be ripping people off.”

Helpful Report

Posted 4 months ago

Hello Burn, Thank you for your review and for taking the time to leave your feedback on the Service. I am sorry to hear that you were unhappy with the renewal as it proceeded on your account. I am glad that the issue has been resolved and that you were made aware of the renewal price before paying so that any adjustments could be made. Please rest assured that a log of your feedback will be shared with the relevant department for further review. Best wishes, Ash

Posted 4 months ago

“The device was delivered the next day and very easy to set up. The customer service was excellent.”

Helpful Report

Posted 4 months ago

Hello Karen, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 4 months ago

“When asked for a delivery address I gave mine and waited no unit then I received tracking information it had been sent to mums lucky she didn’t bin it”

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Posted 4 months ago

“easily set up”

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Posted 4 months ago

Hello Gifela, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 4 months ago

“I feel more secure knowing your product is making me feel safe and more secure in my home”

Helpful Report

Posted 4 months ago

Hello Susan, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is helping you feel safer at home. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 4 months ago

“Very quick to respond when the alarm has been tripped Thankfully we only had false alarms”

Helpful Report

Posted 4 months ago

Hello Kevin, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 4 months ago

“The lifeline gives our family peach of mind to know that help is at the push of a button. The lifeline has been used twice for an emergency and each time the response has been very quick and family members contacted by lifeline 24, which has allowed family members to attend and provide support.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and hope you are recovering well. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 4 months ago

“James was my point of contact regarding sales, he was very informative about the products available. On ordering he was good but did ssend me the Lanyard when I specifically requested the wrist band so although a prompt delivery at the time and date advised, I had to wait for a second delivery for the lanyard. The technical team were also very good on helping me install the detector equipment. So far, thankfully not having to use the alarm. The service that I received was very professional and I would recommend the company and the service they provide.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave a review. We are pleased to hear that James was able to assist you and will be sure to pass on your comments. Our apologies that you initially received the wrong attachment, but are happy to hear that this problem was quickly corrected. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 4 months ago

“Use this system for my mum, have to say it works perfectly and so reassuring, staff super helpful”

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Posted 4 months ago

“I'm writing this on behalf of my Dad. I was familiar with Life Connect24 having had it for my mum. It was easy to set up. I was able to discuss the options and chose one with the Falls option. It was delivered to my house the next day. It was well packaged and easy to set up. I was able to add myself as an emergency contact at the time and then other family members later by calling up. Despite his objections before I got it, my Dad is happily wearing the pendent and hasn't mentioned the LifeConnect since. Hopefully he never has to use it but at least his family has peace of mind.”

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Posted 4 months ago

“Updated me and explained the benefits of upgrading to a new Digital box. All costs explained to my satisfaction. Delivery of the new box came within two days, excellent. Really easy to install and return of old equipment so simple, using the existing packaging, that the new box came in, and pre paid return sticker supplied. I have got to say the lady, Sue, who I spoke to was magnificent, willing to listen & give out sound advice. Very pleasant & professional, Thank You”

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Posted 4 months ago

“I lost the push button on my pendant phoned lifeconnect24 received a new one the next day.great service”

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Posted 4 months ago

“all tests properly concluded BUT payment terms not yet finalised for CHANGE to ANNUAL payment NOT quarterly”

Helpful Report

Posted 4 months ago

LifeConnect24 is rated 4.7 based on 7,352 reviews