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LifeConnect24 Reviews

4.7 Rating 7,363 Reviews

94 %

of reviewers recommend LifeConnect24

Company Reviews

Product Reviews

4.7

Based on 7,363 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

LifeConnect24 5 star review on 15th February 2022

LifeConnect24 5 star review on 13th December 2021

LifeConnect24 5 star review on 22nd September 2021

22

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke to a great member of the LifeConnect24 team on the phone this afternoon - Dana was her name. She talked me through the various options and I didn’t feel at all pushed to buy the most expensive product but did decide to do so anyway. She was friendly, reassuring and patient as well as being empathetic. Perfect service so far!”

Posted 3 months ago

Thank you for taking the time to leave a review. We are pleased to hear that Dana provided a positive experience and that you are satisfied with the service you have received. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 3 months ago

“The set up instructions were very quick and simple.the operators were very prompt and polite”

Posted 3 months ago

“I did not find the alarm particularly easy to set up. To start with getting the neck cord attached with the very small catch was very difficult. Reading the instructions, it refers to page 7 and the pages are not numbered! Lastly I have been charged twice. Two phone calls later this has not be rectified. I was asked to provide proof of the two transactions which I have sent via email quoting my customer service number.”

Posted 3 months ago

Hello James, Thank you for your review and for taking the time to share your thoughts on the Service. I am sorry to hear that the initial experience has not been entirely positive for you. I can confirm that a private message has been sent to you in the hopes of resolving the matter, in addition to a report that has been created detailing your concerns. Best wishes, Ash

Posted 3 months ago

“I've only had my alarm for a week, and definitely feel reassured wearing my wrist band. It's surprisingly comfortable. I'm also pleased that it isn't too sensitive and setting itself off too easily. Any contact I've had with the team with queries has been answered speedily.”

Posted 3 months ago

Thank you for taking the time to leave a review. We are pleased to hear that our service is providing you with reassurance and your experience has been a positive one. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 3 months ago

“Generally I have had no problems that have not been sorted -a good device that is easy to set up and use - i suppose the only problem I have had is the alarm goes off very easily when the pendent is very gently put down at bedtime although i suppose no bad thing as it proves the device is working but is a little irritating Generally would recommend”

Posted 3 months ago

Hello Clive, Thank you for your feedback and for taking the time to pen this review. I am sorry to hear that this issue has arisen with your equipment. I have arranged for a member of our Customer Contact Centre to get in touch to see if a remedy can be concocted. Best wishes, Ash

Posted 3 months ago

“Service seems fine, base unit works OK, the only issue is that when testing there seemed to be some distortion on the line when speaking to the telephone operatives, and my mum (who wears hearing aids) could hear the volume fine but couldn't pick out their words very well. It's not the base unit speaker, because she found the automated part of the call response to be much clearer.”

Posted 3 months ago

Hello, Thank you for your review and for taking the time to leave your feedback on the Service. I am sorry to hear that you had some unexpected trouble with the equipment. I would like to be able to render assistance but I have been unhappy to locate an account in our records with the details provided. As such, if you would like to discuss this matter further, I would heartily implore either calling us at 0800 999 0400 or emailing info@lifeconnect24.co.uk. Best wishes, Ash

Posted 3 months ago

“Early days, but all good so far and set-up was very easy. (Way better than Careium / Doro Care, at any rate. Although they set the bar extremely low!)”

Posted 3 months ago

Thank you for taking the time to leave a review. We are pleased to hear that we are providing you with a satisfying service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 3 months ago

“Contacted via email to advise mother had gone to hospital & will be going into care. Told I had to ring to cancel - seriously never heard of anything so ridiculous. Refused to do this - a written cancellation is more than adequate! Paid annually, still over 2 mints to go and told no refund due! WHY?????? Already had to pay an additional £60 for a replacement fob too. This company are robbing the disabled. I would NOT recommend them - look for another service provider.”

Posted 3 months ago

Hello, Thank you for your review and for sharing your thoughts on the Service. I am sorry to hear that you are unhappy with the cancellation as it has transpired on this account. I have sent you a private message in the hopes that I can address your concerns. Best wishes, Ash

Posted 3 months ago

“My elderly mother had the personal alarm service but having recently taken over her finances I have found that LifeConnect24 have been charging her for three years for the more expensive fall detector service. I was offered no refund or apology. My Mother recently had to go into Care so I have ended her contract which still had 10 months remaining. Again, no refund given, so we are paying for 10 months service that will never be used. My advice to anyone is to make sure you only pay monthly rather than annually because you won't get any money back. Also make sure you cancel your standing order with the bank as they won't do that for you. They are happy to sign you up but are very mean spirited when it comes to ending your contract.”

Posted 3 months ago

Hello John, Thank you for your comments on the Service. I am sorry to hear that you have been unhappy with the cancellation as it has proceeded in this instance. I have sent you a private message that seeks to resolve the matter for you. Best wishes, Ash

Posted 3 months ago

“Had a problem for the start of use. Rang the help line and sorted.”

Posted 3 months ago

Hello John, Thank you for taking the time to leave a review. We're sorry you experienced some problems getting your alarm set up, but we're pleased to hear that our team were able to assist you and get your system up and running. Rest assured that we are always available to provide support when needed. Kind regards, LifeConnect24

Posted 3 months ago

“Delivery within 24hrs.Easy to set up”

Posted 3 months ago

Hello Roger and Thirza, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 3 months ago

“Perfect for my mother, gives her back her independence and my peace of mind”

Posted 3 months ago

Hello Raymond, Thank you for taking the time to leave a review. We are pleased to hear that your mother is feeling more confident and that our service is providing peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 3 months ago

“Can’t write much as am partially lly sighted but caller was helpful, patient, friendly and understanding. Plus both of us had a sense of humour! All very impressive.”

Posted 3 months ago

Hello Liz, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that your call was a pleasant one. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 3 months ago

“I reconnected a new pendant today with the patience of the lovely Kathy. It came speedily the very next day after my request. I have absolutely no complaints, just a feeling of relief! For some reason this review request came through under the name of my daughter. Can’t think why!”

Posted 3 months ago

Thank you for taking the time to leave a review. We are pleased to hear that Kathy could assist you and that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 3 months ago

“Harry was very informative in explaining the different options available to my dad and this enabled us to make our decision.”

Posted 3 months ago

Thank you for taking the time to leave a review. We're glad Harry was able to assist you and that you're happy with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 3 months ago

“Pleasant, helpful people to deal with. I was very impressed by the speed my alarm was delivered, which was next day after ordered. The device was easy to assemble and I do feel so much easier now I have it. There was a small problem in that during sleep I accidentally pressed the watch face and set off the alarm at 4.15 a.m. So now I take the watch off and place it on the bedside table each night.”

Posted 3 months ago

Hello Sheila, Thank you for taking the time to leave a review. We are pleased that you are satisfied with the service and glad to hear that you feel more at ease. If you ever activate your alarm by accident, please don't worry. Our team understand that these things happen, and will be happy to hear that you are okay. Rest assured that they are always available to provide support whenever it's needed. Kind regards, LifeConnect24

Posted 3 months ago

“I'm 84 and live alone I purchased Lifeline for peace of mind having had a fall in the past.....”

Posted 3 months ago

Hello John, Thank you for taking the time to leave a review. We are pleased that you are satisfied with the service and that it is providing you with peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 3 months ago

“Siobhan was very, very helpful in explaining the different options available to us. Thank you !”

Posted 3 months ago

Thank you for taking the time to leave a review. We are pleased to hear that Siobhan was able to assist you and that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 3 months ago

“Customer services very helpful in sorting out ordering of new pendant. Very understanding and caring”

Posted 3 months ago

Hello Mim, Thank you for taking the time to leave a review. We are pleased to hear that we could assist you in ordering your pendant and that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 3 months ago

“Very happy”

Posted 3 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 3 months ago

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LifeConnect24 is rated 4.7 based on 7,363 reviews