Lifeline 24 Reviews

4.80 Rating 2,621 Reviews
97% of reviewers recommend Lifeline 24

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service
delivery methods
Next Day
average delivery time
on-time delivery
accurate and undamaged orders
Customer Service
Telephone, Email, Live Chat
communication channels
Under an hour
queries resolved in
customer service
"All of the staff were very courteous and helpful when I needed some help with setting it up."
Posted 3 years ago
"Very helpful and knowledgeable staff, quick delivery and easy to set up. Be aware that the alarm box has to be plugged on to the main phone line in socket though, which wasn't mentioned to me before delivery. I would recommend Lifeline 24 for peace of mind."
Posted 3 years ago
"Delivered as promised. Simple to install. Peace of mind."
Posted 3 months ago
"Good quick service and delivery was as advertised very friendly staff when we setup"
Posted 5 months ago
"On first call from a fall I was left on the floor, for 5hrs ambulance diverted ,no one on my emergency list was called to help me I had a cut hand ,i pressed the life line button a lot in panic ,still none of my family or friends on my list were called, I had only just come out of hospital .from a previous fall ,my daughter got this for me for peace of mind that help would come quicker with me having this system .so far this has not been the case and not a good start ."
Posted 5 months ago
Dear Customer,

Thank you for taking the time to leave us a review.

I am very sorry to hear of your experience, I have passed this matter over to our Customer Services Team who will be contacting you directly regarding this.

If there is anything we can do to be of assistance in the meantime please do not hesitate to contact us on 0800 999 0400 or via email to

Kindest Regards,
Posted 5 months ago
"Initial meeting with your team - everything explained thoroughly in an easy time understand way. Very impressed."
Posted 6 months ago
"Helped me survive in a difficult situation"
Posted 6 months ago
"Lifeline came through promptly. But I have not yet managed to set it up. The form is formidable. There are questions unsolved on the key safe. I am not sure if I can set that up by myself but will try. A friend with one at Haywards Heath was astonished that you do not automatically fit the key safe. I am not yet sure that my phone system will easily accept it. When I have time and the energy I will try to set it all up."
Posted 6 months ago
Dear Customer,

Thank you for taking the time to leave us a review. I am sorry to hear that you have not yet managed to set the system up. We aim to make the New Customer Forms as concise as possible, however due to the nature of our service, there is some information that we are unable to provide the service without. As the key safe is separate from the alarm system, the key safe details do not have to be submitted on the form initially, they can be added at a later date by giving our customer service team a call.

I have arranged for a member of the team to get in touch with you regarding the installation of both the key safe and alarm system itself. In the meantime, if you would like to discuss anything further please do give us a call on 0800 999 0400.

Thank you again for your feedback.

Kind regards,

Lifeline24 Team
Posted 6 months ago
"Very efficient delivery. Easy to apply and complete forms online. Excellent service when installing."
Posted 6 months ago
"Very professional, efficiency at its best ! Everything went so smoothly and I now feel so much more secure . I particularly liked the testing once a month and have marked my calendar so I will not forget. Thank you so much David jones"
Posted 6 months ago
"Item arrived on time and was easy to set up and carry out the tests. As my father in law stated it is great for when you are indoors or the garden, but what happens when you walk to the paper shop early in the morning and something happens. maybe the developers could invent/produce something that works everywhere. Maybe connect the emergency alarm to a mobile phone.or a similar device in his pocket. He presses the alarm and the mobile phone or something similar in his pocket automatically contacts you. and you speak to him using the phone/device the same as you do when he is at home. It could possibly be fitted with a tracker which activates when pressed. A lot of accidents etc to older people happen away from their home. This would give protection 24/7 everywhere."
Posted 7 months ago
"Equipment came on time easy to set up testing worked fine, so why not very good, ordered on web told you get a discount to get this you have to put in a code which they give you on the first page but by the time I got to the order page I had forgot. It started 3 months free, which is correct but it does not tell you this 3 months is taken out of the yearly charge on year one so next year will be a lot more exspensive."
Posted 7 months ago
"Dear Olivia, Thanks. I managed to install my new Lifeline24 yesterday thanks to your patient telephone team: I could never have managed it alone. The extra £35 set-up fee for the first year is acceptable but I never was told in print that every yearly renewal would not be £119 as explained on your brochure card which picked up at the surgery - but would have to be £154every year. I can manage this first year but may have to review matters next year. David Quarmby (Rev.) When I W"
Posted 7 months ago
Dear Mr Quarmby,

Thank you for leaving us a review.

I am pleased to hear that you have been able to successfully install and test your Lifeline alarm system.

I am very sorry that you feel the renewal price for your second year of service may be unmanageable. We endeavour to keep our costs as low as possible to ensure that our customer can continue to use the service for as long as they need it.

I have requested a member of our friendly Customer Services Team to contact you today to discuss the alternative options for your renewal.

If there is anything further we can do to be of assistance in the meantime, please do not hesitate to call us on 0800 999 0400.

Kind regards,
Posted 7 months ago
"2 days after setup I fell. My key holder was called and she found me laying on the floor. I had only been out of hospital a week after a severe stroke in January left me disabled. My friend called lifeline 24 to ask for paramedics. They called 999 for us and after 3.5 hours I was on my way back to hospital. I shall always bless my friend for convincing me to purchase my lifeline. My friend has had hers for over a year and is comforted by knowing someone out there will help me if I need it."
Posted 1 year ago
"Very quick delivery . Recieved the set within 24 hrs . Simple installation . Mother had a fall two days later . Para medics and ourselves alerted . We were there just after the paramedics . The systems works . Very impressed ."
Posted 1 year ago
"This has given the family reassurance when away and out of touch."
Posted 1 year ago
"When we did the test all went very well and people on the other end of the phone seemed very friendly."
Posted 1 year ago
"piece of mind for me and my family"
Posted 1 year ago
"Arrived promptly, easy to install, helpful customer service staff. Feel confident that my Mum will get the required assistance if she falls."
Posted 1 year ago
"All fuss free. Arrived next day as promised. Installation was quick and easy - all in the time it took to make a cup of tea, and the tests to make sure it was working properly took just a few minutes. I now feel far more self assured and safe in my home."
Posted 1 year ago
Lifeline 24 is rated 4.80 based on 2,621 reviews

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Alice, Customer Support