LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,361 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,361 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Anonymous

Anonymous // 01/01/2019

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“Quick delivery and Easy to set up Not yet used by Mrs Eggins”

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Posted 2 months ago

“I am pleased with the service I received following receipt of the alarm. Unfortunatey I received a watch, when I thought I ordered a pendant. Unfortunately I cannot wear watches as the irritate my skin. Is it possible to have it replaced please.”

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Posted 2 months ago

“I have already sent a review about Miles but I am happy to add that Josh was also very kind and helpful and latr Kiri also. I think you are all wonderful! Very many thanks.”

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Posted 2 months ago

Thanks for taking the time to leave a review. We're pleased to hear that you have continued to have a positive experience with us and that Josh and Kiri have provided a satisfactory service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“We still do not have a working alarm. Several calls to customer services and finally a call back technical team, have failed to deliver the service promised. We have been left disappointed and in despair.”

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Posted 2 months ago

Hello Susan, Thank you for your review, we do appreciate all feedback. We are sorry to hear that the service we have provided has left you disappointed. We are aware that a member of our technical team has called you today and will be calling you again to get this matter solved. Best Wishes, Elliot

Posted 2 months ago

“Harry was extremely helpful when I called to order my dad's alarm and the alarm arrived promptly next day. All very straightforward to set up and activate. Gives us peace of mind.”

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Posted 2 months ago

Thanks for taking the time to leave a review. We're pleased to hear that Harry could assit you and that the service is providing peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 2 months ago

“Looked for a Lifeline and the one from Lifeconnect matched everything I needed for a good price. Ordered the product which arrived the next day. This was fitted very easily and the call tests performed. Initially the pendant wouldn't connect to the base unit but when I spoke with the team using the base station they advised me to call customer services which I did and they quickly resolved the problem (the pendant just needed re pairing with the base station). All calls were answered quickly and courteously.”

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Posted 2 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that we could help resolve your problem. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 2 months ago

“Great whilst it lasts, but cancelling needs verbal confirmation and you have to give that to a specific team - so the person who answers and ask why can't take that as verbal confirmation as it is not in line with protocol! Just not the hassle that someone caring for an elderly relative and dealing with their own life needs.”

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Posted 2 months ago

Hi Rebecca, Thank you for your review, we do appreciate your feedback. We are happy that you found our service great however dismayed to hear you have had issues with our cancellation process. Due to the lifesaving nature of our service, cancellation of the account needs to be done via verbal confirmation to protect the safety of our vulnerable customers. However, we do appreciate all feedback provided and this will contribute towards process development in the future. Best Wishes, Elliot

Posted 2 months ago

“Quick and efficient service up and working”

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Posted 2 months ago

Thank you for taking the time to leave a review. We're pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 2 months ago

“Since receiving the product, the set 7p was easy and straightforward and the testing went smoothly. It is good to know someone is on hand 24/7.”

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Posted 2 months ago

Thanks for taking the time to leave a review. We're pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 2 months ago

“Over the recent past I have been dealing with a gentleman by the name of Simon, he has been superb and reassuring over problems I am going through with local health services and council. I rely on my life connect service and they have kept me safe for 2 years and given me peace of mind. Thank you to Simon and the team for all of their support. Andy D”

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Posted 2 months ago

Hi Andy, Thank you for taking the time to leave a review. We're pleased to hear that Simon has been able to assist you and that our service is providing you with peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 2 months ago

“Recommend by a friend. Your staff were thoughtful and patient in their explanations.”

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Posted 2 months ago

Hi Lesly, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and that our staff provided a positive experience. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 2 months ago

“Excellent service apart from the salesman tried to get me to purchase the most expensive one which I kept repeating I didn’t want . Then told me the one I wanted wasn’t available !!!!!”

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Posted 2 months ago

“Very helpful on the phone. Prompt delivery”

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Posted 2 months ago

Hi Joyce, Thank you for taking the time to leave a review. We are pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 2 months ago

“The service was good on ordering The package was delivered the next day By being thrown over a 2 metre gate Thanks Royal Mail a Stella performance My 100 year old mother was forced to collect she has great difficulty walking Do we now have a damaged product ?”

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Posted 2 months ago

“It looks like a good product. PLUS its a sensible price”

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Posted 2 months ago

Hi John, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 2 months ago

“I'm not particularly happy with the Customer Service I've received from Lifeline 24. I purchased the Fall Alarm on Thursday 8th February and the unit arrived on Friday 9th which was great, but the instructions say not to set the unit up until a confirmatory email has been received to say that all my details have been received. I still haven't received an email to date. I went online on Monday and spoke to someone on the 'chat' and they apologised and confirmed that it was ok to set the unit up. However, after following the instructions in the booklet, the unit didn't work and I was getting a 'this number is not recognised' message. I was very busy at the weekend and didn't get a chance to do anything more about it. I tried once on the Saturday to ring Customer Service 0800 number but the queue was so long I gave up after about 10 minutes. Then on Monday 12th I had to go to work (and had to just hope that my husband didn't have a fall). On Tuesday 13th Feb I rang Customer Services in the morning and explained that I wasn't able to set the unit up and was told to unplug everything, leave it for 15 minutes, plug it all in again and it should work, which it didn't. I rang back again and someone told me they would put my query through to the technical team and someone would call me back, no-one did. I rang later in the day and spoke to someone else. I explained that I needed to go out in the afternoon and the whole purpose of having the alarm was so that I could leave my husband alone and have peace of mind in case he has a fall. A young man tried to get me through to speak to someone straight away, but no-one was available. Someone did ring in the afternoon while I was out, but I missed the call and it wouldn't have helped anyway because I wasn't in the house to go through everything with anyone. I tried setting it up again on Tuesday evening with the same results, it still didn't work. I rang Customer Services again and they said that someone "should" call me back the next day as they hadn't been able to contact me earlier on the Tuesday. In desperation, I rang BT to see if they could help me work out what I was doing wrong with the set-up. Some extremely helpful young man at BT went to a lot of trouble and took a lot of time with me and he told me I would need to call Lifeline24 again the following day and ask whether the alarm is compatible with BT's digital voice service. On the Wednesday morning 14th, I did this and spoke to a very very helpful young lady at Lifeline24 who has obviously had some training, because she immediately knew what to do (didn't need to transfer me to the technical team) and went through what I needed to do to set the alarm up through my Router. That young lady's name is Keira Sibbons. I'd really like to commend her, she was very polite, very patient and knew exactly what to do. I hope she gets some sort of commendation or bonus for being so helpful. So now that I have the alarm actually working I'm very happy with it, but I do think that you need to train your staff so that they can maybe ask a few pertinent questions, as someone non-technical may have been able to help me much earlier on if we'd got to the bottom of what the issue was. I would also recommend that when you send out your alarms, you put a separate sheet inside each of your booklets, explaining what you need to do to set the alarm up if the broadband system at home is BT's Digital Voice service (rather than the standard landline broadband service) as the set-up for this is nothing like what's described in your booklet - and for a non-technical person like me some simple instructions would be a Godsend. Anyway, you asked for feedback so I've given it - and I would again like to thank Keira Sibbons very much for being calm and so helpful. I am a carer and I work full-time and things like this really add to my stress-levels when it was really so unnecessary.”

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Posted 2 months ago

“Easy no fuss set up and test showed working straight away with no problems. polite friendly staff.”

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Posted 2 months ago

Hi George and Patricia, Thanks for taking the time to leave a review. We are pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 2 months ago

“Works well. Very efficient staff who answer the alarm and reassuring to my friend that help is on the way. Even a follow up call to check that all is ok.”

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Posted 2 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 2 months ago

“Very helpful as unfortunately the first box that came was faulty and had to be returned. Received the second on overnight so good service so far”

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Posted 2 months ago

Hello Diana, Thank you for taking the time to leave a review. We are pleased to hear that you are pleased with the service and that we could provide a replacement alarm in good time. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 2 months ago

“Received bracelet life line. Haven't had to use it yet.”

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Posted 2 months ago

Hello Angela, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 2 months ago

LifeConnect24 is rated 4.7 based on 7,361 reviews