LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,354 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,354 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Anonymous

Anonymous // 01/01/2019

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“Fantastic service and easy to set up. My mum feels a lot safer now she has her personal alarm. Her family are happy knowing she is just the press of a button away from getting help if there is a problem. Its very reassuring.”

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Posted 1 month ago

Hi Kevin, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“Was recommended to this type of personal alarm system by a friend of my wife who works for the NHS adter my mum had a recent fall, and after speaking with James at Lifeline who was very helpful decided this was what she needed. The set up was very easy and the 3 test calls were answered within 30 seconds which gave us peace of mind. Hopefully she won't need to use it buy we know there's someone there if she does”

Helpful Report

Posted 1 month ago

Hi Elaine, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and that it's providing you with peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“Excellent service thankyou”

Helpful Report

Posted 1 month ago

Hi Lesley, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“Very happy with service received although it was delivered on a different day to that requested.”

Helpful Report

Posted 1 month ago

Hi Jean, Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service and can only apologise that your alarm was delivered on a different day than expected. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“All the way through the set up your folk were on immediate relpy as to how to deal with a few local quirks. Unfortunately I did drop our handset which set of a very prompt check on our welfare--- luckily ok but very impressive service.”

Helpful Report

Posted 1 month ago

Hi Ian, Thanks for taking the time to leave a review. We're pleased to hear that you are satisfied with the service and that our staff could assist you. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“Very efficient service and friendly on the phone. Thank you”

Helpful Report

Posted 1 month ago

HI Kirsten, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“Very helpful.”

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Posted 1 month ago

Hi Adrian, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“So far I am pleased with it. My mother is still in hospital, so we are not using it yet. But have done a test and we are pleased. I could have got the same deal for £50 cheaper on line for the same deal. But I was given a £15 M&S voucher, so not too bad really.”

Helpful Report

Posted 1 month ago

“Excellent service but the completion of the on line gorm needs a bit of attention. Wasn't telling me what wasn't completed properly”

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Posted 1 month ago

Hi Kelvin, Thanks for taking the time to leave a review. We're pleased to hear that you are happy with the service and will be sure to look into your comments regarding the online form. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“So easy to set up and if you do have problems the team at the other end of an email are so helpfull”

Helpful Report

Posted 1 month ago

Hi Ruby, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“Very helpful staff”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“Purchased one of these after being recommended spoke with James at Lifeline who answered all my questions and concerns to my satisfaction. Unit arrived the following day plugged in and set up in around 20 minutes total that included initial set up call then 2 test calls I must admit even though we knew they were test calls the time it took the contact team to respond was excellent. Obviously this is for peace of mind for us when none of us are with our mother hopefully she won't need to use it but we know she's got 24/7 help if required”

Helpful Report

Posted 1 month ago

Hi Neil, Thanks for taking the time to leave a review. We're pleased to hear that you are satisfied with the service, and that James was able to assist you. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“Very helpful informative staff arrived next day as promised easy to set up all round excellent service”

Helpful Report

Posted 1 month ago

Hi Dawn, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“Quick delivery and Easy to set up Not yet used by Mrs Eggins”

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Posted 1 month ago

“I am pleased with the service I received following receipt of the alarm. Unfortunatey I received a watch, when I thought I ordered a pendant. Unfortunately I cannot wear watches as the irritate my skin. Is it possible to have it replaced please.”

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Posted 1 month ago

“I have already sent a review about Miles but I am happy to add that Josh was also very kind and helpful and latr Kiri also. I think you are all wonderful! Very many thanks.”

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Posted 1 month ago

Thanks for taking the time to leave a review. We're pleased to hear that you have continued to have a positive experience with us and that Josh and Kiri have provided a satisfactory service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“We still do not have a working alarm. Several calls to customer services and finally a call back technical team, have failed to deliver the service promised. We have been left disappointed and in despair.”

Helpful Report

Posted 1 month ago

Hello Susan, Thank you for your review, we do appreciate all feedback. We are sorry to hear that the service we have provided has left you disappointed. We are aware that a member of our technical team has called you today and will be calling you again to get this matter solved. Best Wishes, Elliot

Posted 1 month ago

“Harry was extremely helpful when I called to order my dad's alarm and the alarm arrived promptly next day. All very straightforward to set up and activate. Gives us peace of mind.”

Helpful Report

Posted 1 month ago

Thanks for taking the time to leave a review. We're pleased to hear that Harry could assit you and that the service is providing peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“Looked for a Lifeline and the one from Lifeconnect matched everything I needed for a good price. Ordered the product which arrived the next day. This was fitted very easily and the call tests performed. Initially the pendant wouldn't connect to the base unit but when I spoke with the team using the base station they advised me to call customer services which I did and they quickly resolved the problem (the pendant just needed re pairing with the base station). All calls were answered quickly and courteously.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that we could help resolve your problem. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“Great whilst it lasts, but cancelling needs verbal confirmation and you have to give that to a specific team - so the person who answers and ask why can't take that as verbal confirmation as it is not in line with protocol! Just not the hassle that someone caring for an elderly relative and dealing with their own life needs.”

Helpful Report

Posted 1 month ago

Hi Rebecca, Thank you for your review, we do appreciate your feedback. We are happy that you found our service great however dismayed to hear you have had issues with our cancellation process. Due to the lifesaving nature of our service, cancellation of the account needs to be done via verbal confirmation to protect the safety of our vulnerable customers. However, we do appreciate all feedback provided and this will contribute towards process development in the future. Best Wishes, Elliot

Posted 1 month ago

LifeConnect24 is rated 4.7 based on 7,354 reviews