LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,355 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,355 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to install and complete the test for the alarm. Good value for money in the current financial situation.”

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Posted 1 month ago

Hello Linda, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“Excellent information provided over the phone. Delivery ontime as stated. Very easy to set up. Samuel explained everything fully Including reseaching the strength of the 4g signal at the location.”

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Posted 1 month ago

Hi Paul, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and that Samuel could assist you. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“One of the worst organisations I have ever dealt with.”

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Posted 1 month ago

“Very kind caring people explained everything and very helpful.”

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Posted 1 month ago

Hi Yvonne, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“After installation, the testing procedure was carried out easily by very polite staff. Delivery was exceptionally quick.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“I've not had need to test it in anger yet, but the testing went very well. I feel as confident with this one as I was with the old one. The only complaint is that the pendant is larger than the old one so have had to use the neck cord rather than the wrist strap.”

Helpful Report

Posted 1 month ago

Hi Lesley, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“After some online research I ordered a lifeline with built in fall detector from Life Connect 24. I placed the order over the phone at 5pm and the package arrived at my Dad's at 10am the following morning. Setting up was very simple. My Father finds wearing the bracelet alarm very comfortable. It's been a very satisfactory process and gives us confidence that he is now able to access help in an emergency. Ten out of ten to Life connect 24”

Helpful Report

Posted 1 month ago

Hello Joseph, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is helping you feel more confident. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“Very good service and I can get help 247 and thy are polite”

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Posted 1 month ago

Hi Robert, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“Siobhan was very efficient and informative. She took my details and those of my invalid Mother who the bracelet alarm is for. Very competitive price in todays financial climate. I was surprised the alarm would be delivered the following day.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Siobhan could provide you with a positive experience. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“After having serious falls this is peace of mind”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service and that it is providing you with peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“Very poor customer service. Initially, the service was great. However, the auto renewal of the contract was not made clear. Money was taken from my account without notice, and the renewable price was 3.2x the previous year. Even after returning the previously unstated rental equipment, I have now had to take legal action to recover my money”

Helpful Report

Posted 1 month ago

Hello Andrew, Allow me to express our gratitude for you having shared your thoughts on the Service thus far. However, I must also admit my sadness that you have been unhappy with the experience thus far. I would like to assure you that all your feedback has been raised with the relevant department for further review. I can also confirm that a contact attempt was made earlier in the week with another to be done in due course. Best wishes, Ash

Posted 1 month ago

“Very speedy response. All set up and running in just a few days. Really helpful support on the phone. Highly recommended”

Helpful Report

Posted 1 month ago

Hi James, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and grateful to you for recommending us to others. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“Samuel was very helpful and extremely patient with us today Thankyou you deserve a medal Made everything so easy”

Helpful Report

Posted 1 month ago

Hi Lynn, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service Samuel provided and will be sure to pass on your kind comments. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“Unfortunately our initial experience with the system is not positive. The lifeline system was incorrectly setup and linked to the wrong customer records, this was picked up and amended in the testing phase. The following day the pendant was pressed in an emergency situation but there was no response from Lifeline and no family members were contacted, it found that the system had reverted to to the incorrect customer. The client fortunately managed to crawl to phone a family member and an ambulance was called and she was taken into hospital. Lifeline have assured us all records have been amended and on testing the box it does now appear to be working as it should.”

Helpful Report

Posted 1 month ago

Hello Susanne, Thank you for your review and for taking the time to share your thoughts on the Service thus far. Please rest assured that your feedback has been raised with the relevant department for further review. If anything else can be done to assist you in this matter, please do not hesitate to reach out to us so that we can resolve any future concerns as quickly as possible. Best wishes, Ash

Posted 1 month ago

“Efficient delivery, easy set up and fabulous response from the team when using the testing set up.”

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Posted 1 month ago

Hello Muriel, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that you have had a positive experience with us. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“very unhappy with this company when trying to contact it takes ages and then no one is able to answer questions put to them competently.”

Helpful Report

Posted 1 month ago

Hello Mr. Cowell Thank you for your review and for sharing your thoughts on the Service as you experienced it. I regret to hear that you were unhappy with the Service offered during your time with us and would like to assure you that a full report detailing your concerns has been shared with the appropriate department for further review. If anything further can be done to assist you with the closure of the account, please do not hesitate to contact us at 0800 999 0400. Best wishes, Ash

Posted 1 month ago

“happy with product easy to install”

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Posted 1 month ago

“Excellent product, very easy to set up and all checked and working well.”

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Posted 1 month ago

Hi Linda, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“Excellent service at set up. Very pleased so far.”

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Posted 1 month ago

Hello Karen, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 month ago

“The fall alarm and service itself is excellent but be aware that if you pay for a year upfront and no longer need the equipment you do not get any kind of rebate for the months unused. My father went into a care home in December and despite me having paid for a year in August there was no refund. Not only that but today, having not yet returned the equipment, I received a demand for £210 for ‘lost equipment’. I called to complain that perhaps a reminder to return the equipment would be more in keeping with the ‘care’ ethos. A disappointing and upsetting end to our relationship and unfortunately would mean I would not recommend to friends and family.”

Helpful Report

Posted 1 month ago

Hello Michelle, Thank you for your comments on the Service and for sharing your experience for the benefit of others. I do regret to hear that you are unhappy with some elements of our cancellation policy and can confirm that I have shared your concerns with the appropriate department for further review. In the instance that any additional assistance is required, please do feel free to contact us at 0800 999 0400 so that we may do our best to comply. Best wishes, Ash

Posted 1 month ago

LifeConnect24 is rated 4.7 based on 7,355 reviews