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Letterbox Gifts Reviews

4.7 Rating 1,580 Reviews

92 %

of reviewers recommend Letterbox Gifts

Company Reviews

Product Reviews

4.7

Based on 1,580 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Letterbox Gifts:

Letterbox Gifts produce beautiful letterbox friendly gift sets containing British-made products, each being hand-wrapped in our workshop in Sheffield. They are designed to be delivered straight through standard letterboxes to avoid any annoying trips to the post office! There is a Letterbox Gift for every occasion, with each gift set coming with a complimentary greetings card which can be personalised with your own message. Letterbox Gifts also offer subscriptions, where a different Letterbox Gift comes through the door each month.

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Letterbox Gifts 5 star review on 16th June 2022

Letterbox Gifts 5 star review on 3rd May 2022

Letterbox Gifts 5 star review on 15th April 2022

Letterbox Gifts 5 star review on 1st April 2022

Letterbox Gifts 5 star review on 1st April 2022

Letterbox Gifts 5 star review on 29th March 2022

Letterbox Gifts 5 star review on 27th December 2021

36

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent choice, on time delivery.”

Posted 5 months ago

Hi there, Thank you so much for ordering and taking the time to leave such a positive review. It's always a joy to hear from our lovely customers :) Kind regards, Lyndsey at Letterbox Gifts

Posted 5 months ago

“My friend was delighted with his wine gift which arrived on his birthday as requested!”

Posted 5 months ago

Hi Helen, Thank you so much taking the time to let us know about your positive experience with Letterbox Gifts. We're thrilled to hear that your friend enjoyed their wine letterbox gift :) We really do appreciate your kind support. Kind regards, Lyndsey at Letterbox Gifts

Posted 5 months ago

“Very good. Really quick response on email with a post-order question I had. Slightly quicker delivery would have been good.”

Posted 5 months ago

Hello, Thank you very much for taking the time to leave us a positive review. We're so happy to hear that you enjoyed your experience with Letterbox Gifts :) In order to avoid any disappointment, our standard delivery time is 2-3 working days, so we advise our customers to take this into account. We do offer upgraded delivery using Tracked 24. This is a tracked service from the Royal Mail which aims to delivery the parcel within 24 hours. Please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 5 months ago

“A beautiful gift and very helpful customer service. Will definitely buy from Letterbox gifts again.”

Posted 5 months ago

Hi Sarah, Thank you for taking the time to leave us this lovely review. We're delighted that you were happy with the customer service you received and that you enjoyed your experience with us. Thank you again! Kind regards, Lyndsey at Letterbox Gifts

Posted 5 months ago

“Beautiful gift. I chose my own selection for a letterbox gift hamper and every item was so lovely. Couldn't recommend more”

Posted 5 months ago

Hello Thank you so much for taking the time to leave us a wonderful review, we really do appreciate your kind words. It means so much to us that you enjoyed your experience with Letterbox Gifts. Kind regards, Lyndsey at Letterbox Gifts

Posted 5 months ago

“The gift was good but communication and delivery times were very poor. Paid for 48 hours tracked and yet the gift took a week to arrive and I only got tracking information after having to contact them directly 4 days after placing the order where I was informed Royal Mail were having issues. No apologies about the delay or further communications regarding this.”

Posted 5 months ago

“Game changer”

Posted 5 months ago

Hi Jacqueline, Thank you so much for your five star review, it means a lot to us! :) Kind regards, Lyndsey at Letterbox Gifts

Posted 5 months ago

“It is well packaged. Delivery was late but this was likely down to Royal Mail during the storm. I was a little underwhelmed with the dried flowers if I’m honest, they weren’t as nice as the picture and were a bit tatty.”

Posted 5 months ago

Hello and thank you for taking the time to share your experience, we really do value your feedback. We're very sorry for the disappointment you've experienced and that the dried flowers fell short of the expectations set by the photo on our website. We take great pride and care in the products we create and offer to our valued customers but on this occasion, we're sorry that the dried flowers did not live up to expectations. We understand the importance of delivering great products each and every time and we are looking into how we can make sure they arrive as beautifully presented as they leave our workshops. If there is anything else we can do to help or if you have any further concerns, please reach out to us at hello@letterboxgiftshop.com and we would be happy to look into this for you. Kind regards, Lyndsey at Letterbox Gifts

Posted 3 months ago

“I assumed the gift would fit through a normal size letterbox - it did not - will never use this service again”

Posted 6 months ago

Hello and thank you for your feedback. We are sorry to hear that your experience with our service was not as expected. All our packaging is specifically designed to fit through a standard sized UK letterbox. Whilst we make every effort to ensure this is communicated on our packaging, unfortunately, from time to time the Royal Mail officers makes the final decision on whether it's suitable to post through the letterbox. We apologise for any disappointment caused and would like to reassure you that we will take your comments on board. Please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 5 months ago

“I had a few problems but they were solved immediately. The recipient was really pleased with her gift”

Posted 6 months ago

Hello, Thank you so much for taking the time to leave us a positive review. We're so happy to hear that you enjoyed your experience with Letterbox Gifts and that you were happy with the service you received. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“This was a birthday gift for a friend who was grieving the loss of a loved one at the same time, so I wanted to brighten her day a little... the feedback from her about the colourful macarons was that they were absolutely delicious...they also arrived on time. They definitely cheered her up a little. Nice, unique gift ideas!”

Posted 6 months ago

Hi Pattie, Thank you so much for taking the time to leave us such a positive review. We're so glad you've enjoyed your experience with Letterbox Gifts and that the recipient has enjoyed the macarons. We really appreciate your kind support. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“The gift was well-received but took a little longer than expected to arrive.”

Posted 6 months ago

Hello, Thank you for your review, we're happy to hear that the recipient enjoyed their gift. We are sorry that the gift arrived later than you'd expected. We always try our best to deliver on the customers preferred delivery date but I'm afraid this isn't a guarantee. Our standard delivery option is 2-3 working days so we advise our customers to take this into account to avoid any disappointment. We do offer upgraded delivery using Tracked 24. This is a tracked service from the Royal Mail which aims to delivery the parcel within 24 hours. We apologise again and please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“Cheered up my friends when they were both suffering with Covid. They didn't have to answer the door!”

Posted 6 months ago

Hi Linda, Thank you for taking the time to leave us your lovely review. We're so pleased to hear that your friends enjoyed their gift set and that it helped to brighten their day. We greatly appreciate your kind words and support. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“Great service and beautiful gift x”

Posted 6 months ago

Hi Rose, Thank you for taking the time to leave us your 5 star review. It means so much to us that you enjoyed your experience with Letterbox Gifts, we really appreciate your kind support. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“It wasn't for me, but the recipients seemed to like it (the gesture anyway).”

Posted 6 months ago

Hi Lee, Thank you very much for your positive review, we're so happy that the recipient enjoyed their Letterbox Gift. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“Bought for a friend's birthday. She loved it!”

Posted 6 months ago

Hello, Thank you so much for your wonderful review! We're thrilled to hear that your friend enjoyed their birthday gift :) Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“Very poor level of service. If you have the option to choose another provider I recommend you consider that”

Posted 6 months ago

Hello, We're very sorry to hear that you're disappointed with the level of service you received. As you've chosen to leave an anonymous review, we'll respect your anonymity but we do want to provide some context to this issue. Unfortunately the house number you provided us at check out was incorrect so Royal Mail were unable to deliver your parcel successfully. As mentioned via our emails, we understand your frustration but in the case of perishable items such as brownies, we are faced with specific challenges in addressing issues with the order, as they have a limited shelf life and cannot be reshipped or refunded once dispatched. We're very sorry you're left feeling disappointed. We worked hard in the background to do what we could and offer a private discount code. I'm sorry this fell short of what you expected as we greatly value our customers and their experience with Letterbox Gifts. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“Fantastic product. Brilliant quality and value for money. Nicely presented and delivered on time.”

Posted 6 months ago

Hello, Thank you for taking the time to leave us such a kind review. We're thrilled that the Letterbox Gift you ordered was well received and arrived on time. We really do appreciate your support. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“I ordered this for my wife’s as a birthday gift. She literally loved it. This would be a best gift if somebody is giving to a loved one.”

Posted 6 months ago

Hi Pawan, Thank you so much for taking the time to leave us this wonderful review, we're thrilled that your wife loved her Letterbox Gift. We're a small team so reading such wonderful comments like this really make our day :) Thank you again! Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“I have always found Letterbox Gifts to be well-received and very reliable.”

Posted 6 months ago

Hello, Thank you very much for taking the time to leave us a positive review, we greatly appreciate your kind words and continued support. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

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Letterbox Gifts is rated 4.7 based on 1,580 reviews