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Letterbox Gifts Reviews

4.7 Rating 1,580 Reviews

92 %

of reviewers recommend Letterbox Gifts

Company Reviews

Product Reviews

4.7

Based on 1,580 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Letterbox Gifts:

Letterbox Gifts produce beautiful letterbox friendly gift sets containing British-made products, each being hand-wrapped in our workshop in Sheffield. They are designed to be delivered straight through standard letterboxes to avoid any annoying trips to the post office! There is a Letterbox Gift for every occasion, with each gift set coming with a complimentary greetings card which can be personalised with your own message. Letterbox Gifts also offer subscriptions, where a different Letterbox Gift comes through the door each month.

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Letterbox Gifts 5 star review on 16th June 2022

Letterbox Gifts 5 star review on 3rd May 2022

Letterbox Gifts 5 star review on 15th April 2022

Letterbox Gifts 5 star review on 1st April 2022

Letterbox Gifts 5 star review on 1st April 2022

Letterbox Gifts 5 star review on 29th March 2022

Letterbox Gifts 5 star review on 27th December 2021

36

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the macarons, the present was well appreciated”

Posted 4 months ago

Hello, Thank you very much for your positive review, we're so happy that the recipient enjoyed their macarons. Many thanks for your kind support :) Kind regards, Lyndsey at Letterbox Gifts

Posted 3 months ago

“Must admit a little puzzled as we ordered a "letterbox" gift but received notification from Royal Mail that rather than put it through the said letterbox of the intended recipient, they have left it with the neighbour! Somewhat defeats the object of ordering a "letterbox" gift. As the recipient is still away we are waiting to hear from them to clarify they have safely received the gift from the neighbour rather than directly from their letterbox.”

Posted 4 months ago

Hello and thank you for your feedback. We are sorry to hear that your experience with our service was not as expected. All our packaging is specifically designed to fit through a standard sized UK letterbox. Whilst we make every effort to ensure this is communicated on our packaging, unfortunately, from time to time the Royal Mail officers makes the final decision on whether it's suitable to post through the letterbox. We apologise for any disappointment caused and would like to reassure you that we will take your comments on board. Please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 3 months ago

“Gorgeous range of gifts, nicely packaged and delivered on time.”

Posted 4 months ago

Hi Katie, Thank you for taking the time to leave us such a wonderful review. We're so happy that you enjoyed your experience with us. Kind regards, Lyndsey at Letterbox Gifts

Posted 3 months ago

“While the selection process and buying process was made very easy due to a very clear web site. I paid for next day delivery and that didn't happen. Very disappointing. I am Letterbox Gifts would say they cannot be held responsible for third party companies, I believe if a company is offering and accepting payment for next day delivery it becomes their responsibility to find a delivery company that can fulfill its promise”

Posted 4 months ago

Hello and thank you for taking the time to share your review. We understand the frustration of not receiving your order as expected, especially when next day delivery has been selected and paid for. We work with third-party delivery companies to fulfil our orders and, in most cases, they deliver on time, however that didn't happen for your order and we know it reflects poorly on us. We take responsibility in ensuring a seamless and timely delivery process and we're looking into this order to see if we can see why this might have happened. We understand your perspective that you are entrusting us with a delivery promise and we genuinely regret any disappointment caused by the delay for your order. If there is anything else we can do to help or if you have any further concerns, please reach out to us at hello@letterboxgiftshop.com. Kind regards, Lyndsey at Letterbox Gifts

Posted 3 months ago

“Fabulous gift ! A proper surprise , hubby loved it”

Posted 4 months ago

Hi Julie, Thank you for taking the time to leave us such a lovely review. We're thrilled that your husband enjoyed his gift :) We really do appreciate your kind support. Kind regards, Lyndsey at Letterbox Gifts

Posted 3 months ago

“Great selection of gifts, you can always rely on Letterbox Gifts to be excellent quality and beautifully presented!”

Posted 4 months ago

Hello and thank you so much for your wonderful review. It always makes our day to hear from our lovely customers and we want to thank you for your continued support. Kind regards, Lyndsey at Letterbox Gifts

Posted 3 months ago

“Hug in a box well received. Nice presentation. Lovely gift for friend feeling a bit down”

Posted 4 months ago

Hello, Thank you for taking the time to leave us your lovely review. We are so glad your friend loved the gift set, and that it brightened their day. Your kind words and support mean a great deal to us. Kind regards, Lyndsey at Letterbox Gifts

Posted 3 months ago

“Good selection of unusual gifts on this site ..my only complaint would be with royal mail who are used as the courier they don't deliver on the day specified and if they have supposedly tried they don't leave a card to indicate SO!”

Posted 4 months ago

“A beautiful gift box for sending to a friend when yous live far away! I bought this for my best friend and she loved it, especially the wee posy of flowers.”

Posted 4 months ago

Hello, Wow, thank you so much for your lovely review! We're really happy to hear that your best friend enjoyed her gift set, that's wonderful to hear. Thank you again for your order from Letterbox Gifts, we greatly appreciate your support. Kind regards, Lyndsey at Letterbox Gifts

Posted 3 months ago

“Excellent service,kept intouch with delivery ti.e and date and it arrived on time.”

Posted 4 months ago

Hi Dorothy, Thank you so much for your lovely review, we really do appreciate your kind words and support :) Kind regards, Lyndsey at Letterbox Gifts

Posted 3 months ago

“My friend was delighted”

Posted 4 months ago

Hi Lorna, Thank you for taking the time to leave us a 5 star review. We're so thrilled to hear that your friend enjoyed their gift set :) Kind regards, Lyndsey at Letterbox Gifts

Posted 3 months ago

“Ordered for next day delivery which was successful. Recipient loved the gift.”

Posted 4 months ago

Hello, Thank you for taking the time to leave us such a kind review. We're thrilled that the Letterbox Gift you ordered was well received and arrived on time. We really do appreciate your support. Kind regards, Lyndsey at Letterbox Gifts

Posted 3 months ago

“Didn’t deliver on time”

Posted 5 months ago

“I ordered a bottle of wine for my friends birthday and paid via Paypal. A couple of strange things happened 1) The system took my friends address as my billing address and then subsequently sent me emails addressed to her 2) Royal Mail attempted delivery and left a card, they did redeliver later but I was under the impression these gifts would go through the letterbox and not need signing for...... Anyway my friend got the wine for her birthday on time..... but I think the system is a little glitchy.”

Posted 5 months ago

“Nicely presented package delivered on time but as its a birthday present for 13th Dec I can't comment yet on content”

Posted 5 months ago

Hi Nuala, Thank you so much for your kind review. I hope the recipient's birthday gift has been enjoyed :) Kind regards, Lyndsey at Letterbox Gifts

Posted 3 months ago

“Such a lovely little gift to give to someone through the post :)”

Posted 5 months ago

Hi Natalie, Thank you for taking the time to leave us your 5 star review. It means so much to us that you enjoyed your experience with Letterbox Gifts, we really appreciate your kind support. Kind regards, Lyndsey at Letterbox Gifts

Posted 3 months ago

“Such helpful customer service and lovely quality unique items.”

Posted 5 months ago

Hi Cecilia, Thank you so much for taking the time to let us know about your positive experience with Letterbox Gifts. We're delighted that you were happy with the customer service you received :) Thank you again! Kind regards, Lyndsey at Letterbox Gifts

Posted 3 months ago

“Great service really efficient and lovely good quality gifts”

Posted 5 months ago

Hi Suzanne, Thank you so much for taking the time to leave a review, we really do appreciate your kind words. We're so happy you were pleased with your gift and the level of service you received. Kind regards, Lyndsey at Letterbox Gifts

Posted 5 months ago

“Great idea, great service, great all round!”

Posted 5 months ago

Hello, Thank you so much for your positive review. It always makes our day to hear from our lovely customers and we want to thank you for supporting us. Kind regards, Lyndsey at Letterbox Gifts

Posted 5 months ago

“Item arrived for requested date, and recipient said she loved her gift. The picture she sent me showed good quality items. Very happy with this, would definitely buy again from Letterbox Gifts.”

Posted 5 months ago

Hi Lesley, Wow, thank you so much for taking the time to leave us such a fantastic review! It means so much to us that you loved your experience with Letterbox Gifts and we want to thank you for supporting us. Kind regards, Lyndsey at Letterbox Gifts

Posted 5 months ago

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Letterbox Gifts is rated 4.7 based on 1,580 reviews