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Letterbox Gifts Reviews

4.7 Rating 1,580 Reviews

92 %

of reviewers recommend Letterbox Gifts

Company Reviews

Product Reviews

4.7

Based on 1,580 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Letterbox Gifts:

Letterbox Gifts produce beautiful letterbox friendly gift sets containing British-made products, each being hand-wrapped in our workshop in Sheffield. They are designed to be delivered straight through standard letterboxes to avoid any annoying trips to the post office! There is a Letterbox Gift for every occasion, with each gift set coming with a complimentary greetings card which can be personalised with your own message. Letterbox Gifts also offer subscriptions, where a different Letterbox Gift comes through the door each month.

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Letterbox Gifts 5 star review on 16th June 2022

Letterbox Gifts 5 star review on 3rd May 2022

Letterbox Gifts 5 star review on 15th April 2022

Letterbox Gifts 5 star review on 1st April 2022

Letterbox Gifts 5 star review on 1st April 2022

Letterbox Gifts 5 star review on 29th March 2022

Letterbox Gifts 5 star review on 27th December 2021

36

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a new home gift for my daughter and she was really pleased with it. Very prompt and helpful service 👍”

Posted 2 years ago

We are pleased to hear that the gift set was well received, this particular gift set has been updated recently so it's lovely to hear positive feedback. Best wishes

Posted 2 years ago

“The product was great but was missing the gift card/message so the recipient didnt know who it was from.”

Posted 2 years ago

We are sorry to hear that the message wasn't included in your gift set and for any inconvenience caused. We hope the recipient was still able to enjoy their gift. Best wishes - Letterbox Gifts

Posted 2 years ago

“Lovely gifts. Handy being postbox-sized. Disappointed the website wasn’t updated to show that one of the two items I purchased (flower seeds) was out-of-stock. I was informed via an email that they’d substituted the seeds with chocolate, but since my other item already contained chocolate I would have preferred a refund for the out-of-stock item. I expect this was just a one-off situation, busy time of year etc, and their website would usually be more accurate. Otherwise, lovely gift, nicely packaged, speedy shipping.”

Posted 2 years ago

Thank you for your feedback. We will keep this in mind if we have stock issues in the future. The 'plant a heart' add on is now back in stock and available on our website. Best wishes, Letterbox Gifts

Posted 2 years ago

“Lovely Gift - beautiful wrapped! Only downside was that I put in a date for it to be delivered (a family members birthday) and it was not done on this date.”

Posted 2 years ago

“Very nice gift. Only negative comment I have is that I was not updated 're status/progress”

Posted 2 years ago

Many thanks for your feedback Christine, we're sorry to hear you didn't receive our shipping updates. This is done automatically but from time to time there are errors, our customer service team are always happy to advise on parcel tracking if you have any issues in the future. Best wishes, Letterbox Gifts

Posted 2 years ago

“You could have more options than just food or drink, maybe some items to make something”

Posted 2 years ago

Thanks for your feedback Rebecca, we introduced our paint by numbers set this year as a way to gift a crafting activity, we will be looking at introducing a wider range of gifts in the next year. We are always open to suggestions (as long as they can fit through the letterbox!) Best wishes, Letterbox Gifts

Posted 2 years ago

“Very nicely packaged and always on time. Just a bit expensive but nice quality”

Posted 2 years ago

Thank you for taking the time to leave a review, we appreciate your feedback.

Posted 2 years ago

“I ordered the chocolate brownies before 11 am, as requested, for same-day despatch. Unfortunately, they weren't despatched until the afternoon of the following day. This was disappointing, hence the loss of one star. However, they were, I am reliably informed, absolutely delicious and were very well-received by the recipient.”

Posted 2 years ago

Many thanks for your review, we are sorry to hear that the brownies didn't arrive as quickly as expected. I'll report back to our kitchen dispatch team on this. We are pleased to hear that the recipient enjoyed their gift. Best wishes, the Letterbox Gifts team

Posted 2 years ago

“Found the process a little confusing. Found that the billing seemed to going to the recipient rather to myself. On the two occasions that I used the service I needed to follow up my online order with a telephone call to your office to confirm my correct order details. It should be made clearer, the recipient and the sender(purchaser)”

Posted 2 years ago

Hello Dale, Many thanks for your feedback. We would love to look into this for you and see if we can make the process any clearer. Please could you contact us at hello@letterboxgiftshop.com and let us know the payment type for your order so we can investigate in more detail. Best wishes, Letterbox Gifts

Posted 2 years ago

“Sent as a gift to a family member. She was very pleased with the content”

Posted 2 years ago

It's great to hear that the recipient enjoyed their gift set. Thank you for reviewing, Letterbox Gifts

Posted 2 years ago

“Great idea and service”

Posted 2 years ago

We are pleased to hear that you like the Letterbox concept and felt you had received good service. Best wishes, Letterbox Gifts

Posted 2 years ago

“A good selection of gifts and impressive response to orders. Everything went very well until it became evident that "Letterbox" Gifts doesn't mean the gift will fit though the average letterbox! The recipient of my gift had to arrange re-delivery which rather defeated the idea.”

Posted 2 years ago

Thank you for your review David, we appreciate your feedback. We do our best to mark on the outer packaging that the gift is made to fit through the letterbox, however it does come down to the postal services individual judgement. Apologies if this impacted the effect for both you and the recipient.

Posted 2 years ago

“RCEIPTIENTS VERY HAPPY WITH MACARONS DELIVERED WITHIN THREE DAYS”

Posted 2 years ago

Thanks for your positive review. We are very proud of our delivery times, brilliant to hear the macarons arrived with the recipient so quickly.

Posted 2 years ago

“Great choice of unique gifts. I had requested a Saturday delivery, but arrived early on Thurs, or this would have been 5 stars”

Posted 2 years ago

Many thanks for your review Julie, we appreciate your feedback. We do tend to post cautiously (early rather than late) but it would be great to cut the time frame down. Glad to hear you were impressed with the range of gifts we offer.

Posted 2 years ago

“Very quick service delivery the next day. However couldn't find a way to order two boxes to the same address with different messages. Though this was probably my lack of skill. Ordered them separately and service fab if took me longer.”

Posted 2 years ago

Thanks for your feedback and review Sarah. With ordering multiple gifts to either the same or different address there is no quick way around unfortunately. You are welcome to order multiple items together and then amend by contacting us via email or by making a clear note in the box where you'd add the greetings message, highlighting which message and greetings card you'd like in each gift. Hope this helps for next time.

Posted 2 years ago

“Didn't arrive on the day I chose but otherwise ok.”

Posted 2 years ago

Thank you for taking the time to leave a review. We would be happy to take a look in to why your order didn't arrive on the day you wished if you could get in touch with our customer service team. Best wishes, Letterbox Gifts

Posted 2 years ago

“Delighted to discover these gifts, but rather prices!”

Posted 2 years ago

We're glad you managed to find us too Maureen. We are working on growing our range to ensure we cater to a wide range of budgets. Best wishes, Letterbox Gifts

Posted 2 years ago

“Brownies gift box sent for a family member’s birthday but gift message not included so they had no idea who it was from. Arrived a couple of days after requested date but understandable in the current climate. Brownies were reported to be delicious though 😊”

Posted 2 years ago

Many thanks for taking the time to leave a review. We are pleased to hear the brownies were well received. We'd like to look into why the Brownies were delayed/arrived without a gift message. If you have the time could you contact our customer service team, It could help us ensure this doesn't happen again in the future. Best wishes, Letterbox Gifts

Posted 2 years ago

“Ordered for my friend who is having a hard time at the moment she said she liked it. I habe only given 4 stars because i think it would have felt more personalised if you can personalise them. There were a couple of sets I liked the look of and would have been more to her taste, as she is unable to drink the tea in the set (no way of taking it out or swapping for something else) unfortunately I had less options to choose from.”

Posted 2 years ago

Many thanks for your feedback. We are able to make like for like changes between the gift sets if you'd like to message us when you place your order in the future we will do our best to accommodate personalisation to make sure the recipient enjoys their gift set. Best wishes, Letterbox Gifts

Posted 2 years ago

“Always been very happy with my many purchases from letterbox gifts, although this time round was slightly disappointed that the feminine look of the gin set shown online, with the white shredded tissue it was set in was instead replaced with grey tissue. I had particularly gone with the one that had everything inside set in the white shredded paper, for a white and pink theme that was being kept to, for our presents. Please see photos of product received versus same product shown online. I have always rated the service and products highly and otherwise been v pleased.”

Letterbox Gifts 4 star review on 26th May 2021

Posted 2 years ago

Dear Hayley, Many thanks for taking the time to leave this feedback, we really appreciate customer comments as it helps us develop & improve our products and service. I'm sorry that the photo showed a different straw colour to what was received. I have been told we were temporarily out of stock of the white shred so was replaced by grey in the interim, but that it's now back in stock for future orders. Let us know if we can help with anything in the future. Best wishes, Eleanor- Letterbox Gifts

Posted 2 years ago

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Letterbox Gifts is rated 4.7 based on 1,580 reviews