“Bought a planter and paid to add four feet to the base. Received three blocks of wood and instructions how to fit them myself. They refused to pay the return costs despite the item not being as described and now, two weeks later they’ve still not processed the refund and have not replied to my three emails asking them to review what’s happening.”
“Bought a heavy duty furniture cover, which ripped down the seam after 2 months. Lemon Pavilion said it was not a product fault but because it was pulled too tight! Ludicrous and demonstrates why I should have paid more from reputable retailers who care about their customers.”
“Terrible customer service. Ordered a wooden three seat swing costing over 400 pounds, for father's day. Swing delivered with bolts missing and also missing nuts to suspend the swing. The wooden frame was also bent. Rang and emailed the company with the photos, still waiting response, three weeks later. They are quick to take the money but the response is outsourced to another company called Buttercup farms which I just realised has terrible reviews. It is unfair to sell items as one company and outsource issues when there are defects in goods to another company.”
“Purchased a gazebo from Lemon Pavilion. There was an issue with the courier damaging my order in transit. I reported this to Lemon Pavilion and a replacement was arranged straight away. Can't fault the speed and sincerity of the customer service”
“Some of the best customer care I've come across in a good while. Staff knew what they were talking about and maintained good contact throughout the process of facilitating my bespoke order. Pleasure to do business with”
“I ordered a dining room table and chairs set from Lemon Pavilion last Friday and it has just arrived, only 3 days to be delivered. The delivery man was really helpful and carried it in for me and I am so excited to have dinner around our new table this evening. Thank you Lemon Pavilion excellent service all round.”
“I recently took delivery of my fairy catcher and it is simply stunning. It is a most welcome addition to my garden and can't wait to see it in situ! I will most definitely be adding to my fairy theme very shortly! Happy New Year!”
“I have just set up my new dining room table, purchased to host my family for Christmas Day. I am so happy with my purchase. Christmas Day is always the highlight of my year and this table is going to make the experience even nicer. Delivery was quicker than anticipated and staff were helpful and courteous”
“Just placed an order for a large log store. I always prefer to speak to a person rather than ordering online and just wanted to comment on the exceptional customer service I received when placing my order. The lady I spoke to took care to understand my delivery requirements and was extremely polite and courteous throughout. Can't wait for my order to arrive now!”
“I've just taken delivery of my new coffee table, and have to say I'm in love!! Beautiful craftmanship and delivered promptly with no issue. I was in the process of moving house when I placed this order so was fearful that there may be an issue with delivering to the correct address. I needn't have worried, the communication was fantastic and my delivery took place without a hitch”
“Ordered £2000 of garden furniture with a 3-5 working day delivery.
Had to chase delivery and was emailed it would be 2 November. Chased at lunchtime to see if they had an update and received a phone call from delivery company saying delivery would be tomorrow first thing. Took another day of work to wait for delivery wry to be called and told the van was broken.
Would highly recommend you don’t order from lemon pavilion, requested a refund so expect that will take weeks”
“DO NOT USE THIS COMPANY would be 0 stars if it was an option. wish I had read these reviews before placing an order. Placed order for an INSTOCK item with 3 days delivery. 30 days later no goods, no response to email, finally got through to a very polite customer service member who promised to follow up and call me the next day - NO Call, had email from them saying item out of stock and refund offered - NO REFUND made after 7 days, NO response to emails, tried numerous times to telephone - each time call disconnected. Will be making a complaint via Credit Card provider for non delivery and Nn refund”
