Leekes Reviews

Name: Leekes
Rating: 3.79

3.8 Rating 296 Reviews

70 %

of reviewers recommend Leekes

Company Reviews

Questions

Metrics

3.8

Based on 296 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0333 2224140

Write Your review

Tell us how Leekes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Andrew Prime

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited the store today wonderful breakfast Thankyou my chipped cup was changed without a problem !!”

Helpful Report

Posted 1 year ago

“Received completed order on time, great communication. Delivery drivers Keith & Mike went above and beyond, absolute credit to the company.”

Helpful Report

Posted 1 year ago

“Refused to give a refund after cancelling a kitchen the following day, before anything was even ordered. It’s called a cooling off period, Leeks are refusing to refund. They have taken over £1200 of my money.”

Helpful Report

Posted 1 year ago

“Still not received item paid for on 5/1/22 although assured it was in stock , still waiting and changed dates 5 times so far , a bed frame and mattress Customer service is shocking , once you pay they really don’t care”

Helpful Report

Posted 2 years ago

“A long wait.But pleased with goods and delivery with Dan and Dai van2”

Helpful Report

Posted 2 years ago

“recieved our three peice suit to day deliverd by dan&dai from leekes the two lads were exellent and good ambassadors for leekes”

Helpful Report

Posted 2 years ago

“Job number CN-07-1162046 Ordered new conservatory build and kitchen and bathroom conversion in Sept 2020 .It is now 25 Oct 2021 and conservatory not yet finished .Kitchen not yet installed and bathroom not yet plumbed in or anything fitted .This was caused by a 6 month delay by Leekes Surveyor not forgetting to send plans for planning permission to Newport Borough Council. This has had knock on effects on the whole build . I have emailed board member and General manager without reply. It unacceptable once paid for plans for them not to be submitted as promised . We are now in winter without cooker facilities. Conservatory or kitchen unusable. Yet Leekes are still asking for further stage payments when the stages haven't been completed. Also measurements by surveyor on build are incorrect resulting in not able to have 60cms dishwasher or double sink as planned .Other problems also too numerous to mention Please can somebody help”

Helpful Report

Posted 2 years ago

“Came to quote provided quote and signed on day paying deposit. Salesman advised would start work in 8 weeks. 10 weeks later after multiple calls to their customer care team and email to the CEO to finally get a response that the quote had now gone up by £6000 as they apparently hadn’t allowed for some work however as I advised them this was absolute lies as the salesman had called the are manager whilst stood next to me to get the cost for what they had advised they hadn’t allowed for. I would not recommend as they will mess you around and waste your time and the customer service is non existent including from Peter Martin the director of the department.”

Helpful Report

Posted 2 years ago

“Made the mistake of purchasing a conservatory from them. A year has passed and issues not resolved yet. I cannot recommend them.”

Helpful Report

Posted 2 years ago

“Appalling Customer service. Paid £1400 for this dining set and it was faulty. Leekes refused to pay the restauration costs as I couldn't provide a detailed report. Even though the upholsterer sent the following feedback and photo. Most reputable stores would have honoured the refurbishment costs. Not Leekes Casa-petra corner dining set. The back rail had failed, very poor quality timber and not substantial enough to provide support for the springs. We had to glue and screw an additional support timber to the broken twisted back rail and added additional cross members and metal brackets to make the bench safe. The overall quality and construction was very poor and we were shocked to see the quality from a reputable company as Leekes.”

Helpful Report

Posted 2 years ago

“Curtain Order CN-37-1213636 Excellent services from Susan in Design department. Thanks for coming to hang the curtains quickly and professionally Susan- very pleased”

Helpful Report

Posted 2 years ago

“MAT AND DAVE VAN 1 DELIVERED A DINING ROOM SET TODAY. THEY DID A GREAT JOB PUTTING THE TABLE TOGETHER. THEY WERE VERY EFFICIENT AND PLEASANT. THANK YOU. JOHN SCOTT NEW QUAY.”

Helpful Report

Posted 2 years ago

“I got three pairs of shoes (Pavers) discounted in the sale and three reduced Regatta tops. The assistants were very helpful indeed, especially the lady on the checkout who speedily completed my loyalty card application. Had an absolutely super lunch in the Mezz Cafe and as a vegan I was offered 4 reasonably priced choices for main course in addition to chips, baked potato and salad. The chef is really making an effort and it’s worth popping in just for lunch if you’re vegan. Delicious. Special shout out to helpful staff, one of which was on her first day, Sue and Carol, for being especially helpful and non judgemental. Spotless store, well laid out and clean toilets.”

Helpful Report

Posted 2 years ago

“DO NOT BUY OR TAKE EXTENDED WARRANTIES OUT. spent nearly 4k on a leather corner suite,after 16 months the leather started peeling on one of the headrest.I contacted leekes about this and supplied photos..DID NOT WANT TO KNOW..i was told to claim of the extra 5 yr warranty i had taken out with CASTLEAN ..they sent out a So called technician..even though it says on the insuance disclaimer "PEELING COVERED",they have refused the claim as they have put it down to HUMAN SKIN SWEAT..another waste of time..lots of bad reviews i wish i had done my homework prior..Will never set foot inside leekes again..POOOR,,HIGH PRICES POOR QUALITY..”

Helpful Report

Posted 3 years ago

“Caused me an injury and not intersted If I could leave no stars I would. Ordered fragile dinner service from Leekes, had to chase to see where my order was, after not hearing from them for nearly 4 weeks, but they quickly took my money. They do not even let you know if they have received your order, or if its being delayed, dispatched etc. When said service arrived it was packed in bubble wrap, and chucked in a box which meant it was free to move around, I could not believe the state of this delivery. Put my hand in to retreive plates which were not to my knowledge broken so therefore cut my finger and it was bleeding for some time. I contacted Leekes about this, it took over a week for someone to ring me with a reply to my problem. I sent them pictures if my injury and over a week later and its still hurting. No items sent to customers should harm them due to irresponsible people packing them and not giving a damn. This is the response ' 'Customers should be careful', no offer of compensation, apology that this happened'. Leekes you should be ashamed of this companies reputation, used to be professional but not anymore. This negligent packing of items caused me an injury and your not interested, for shame on you.”

Helpful Report

Posted 3 years ago

“We picked a front door with the help of Johnathan Briggs from the Hereford site. His input was very helpful. We had our stunning front door fitted by Chris and Luke for whom nothing was too much trouble. They were professional, cheery and tided up as they went. They pointed out a flaw in the side panel glass which they came and replaced a week later. Excellent representatives for Leekes.”

Helpful Report

Posted 3 years ago

“I dealt with the Kitchen Department, member of staff James Brannigan. He provided excellent advice and designed a top class kitchen which we will having fitted shortly. The advice and support were very professional; changes and queries were dealt with promptly and with no fuss. Nothing was too much trouble. I highly commend the service; if you're looking for a good quality kitchen I recommend Leekes.”

Helpful Report

Posted 3 years ago

“Bathroom suite: only ONE item fit for purpose! I ordered a full bathroom suite from Leekes, including all accessories and other fittings, so a substantial number of items. Out of all the items ordered from Leekes, ONLY ONE was correct! Everything else was either damaged, missing, or was the wrong colour or finish. Strangely, they also managed to send two toilet seats . . . maybe because you can never have enough?!? It’s hard to imagine how useless you have to be to get things this wrong!”

Helpful Report

Posted 3 years ago

“Just had my bathroom done walk in shower by Leeks Crooshands fitter was Gwyn who has done a Amazing jop. Thankyou Gwyn the boss Pauline & Mike”

Helpful Report

Posted 3 years ago

“A Staggering Mix of Incompetence and Arrogance! I used to be a very loyal customer of Leekes, but not any more . . . here’s why . . . (make yourself a cup of tea, this is a LONG list of serious problems!) Having spent around £10,000 in Leekes for a mix of furnishings, including delivery and assembly of all items, the following problems occurred: 1. Leekes forgot to deliver and fit the internal mirror for the wardrobe, then refused to return to fit it, leading me to have to fit it myself. Initially, they also refused to deliver the mirror, expecting me to collect it, even though I’d paid for delivery and fitting. 2. Delivered a damaged dining table twice, and then refused to return to assemble the third one. Once again I had to disassemble (because they had the cheek to ask for the damaged bits back!) and then reassemble the table myself at a time to suit their delivery drivers. It took 5 months after delivery of the first damaged table to get an undamaged one. 3. I pointed out the damage to the first dining table to the delivery driver, who refused to accept it was damaged despite it being plainly obvious, refused my rejection of the table, and just continued to assemble it. 4. Delivered an obviously damaged sideboard, then took 4 months to replace it. 5. Sold me curtains that turned out to be discontinued, and having taken full payment, then kept my money for 9 months without being honest about the curtains being discontinued. Despite me repeatedly asking what was going on, and Leekes making statements about a refund being available, they didn’t actually provide one until a Senior Manager became involved. Leekes then blamed me for not contacting them (which was untrue), and then claimed I was on holiday so they couldn’t give me a refund (holiday for 9 months??? Also untrue!). 6. Were late by over 2 hours for the first delivery, providing no update calls and no explanation. Leekes have still not provided any response whatsoever to this. 7. Were late by over 5 hours for the second delivery, eventually arriving after 10pm (yes, that 10:00 at night!), proceeded to disturb my neighbours, shouted and sounded the vehicle’s horn in the street in their attempts to find my house, and then further shouted in the street as they unloaded the van. I had to tell them to be quiet to avoid disturbing my neighbours (more than they already had!). Leekes have still not provided any response whatsoever to this. 8. Damaged all 6 dining chairs while assembling them, such that they all had to be replaced. On one of them, they somehow managed to twist off the end of an Allen key and leave it embedded in the bolt head! It left a sharp point on the underside of the chair base right where you’d put your hands to lift the chair, and would have easily cut a hand or finger that came into contact with it. Took 3 months to provide undamaged replacements. 9. Left my home and front garden littered with bits of cardboard, tape, and polystyrene. Trod mud into my light-coloured carpet that I had to scrub out. Leekes then disputed that this happened or was a problem despite being presented with photographic evidence. 10. Leekes also tried to blame ME for the time taken for THEM to provide replacements, saying I should have told them I wanted the replacements more quickly! Are they serious?!?!? As if all this wasn’t enough, the Store Manager repeatedly did not respond to telephone calls, messages left, or emails, and then claimed that he had, even when presented with the emails that had gone unresponded to! When I then escalated the complaint to the Managing Director, I received a very angry call from the Store Manager (clearly upset that I’d gone over his head), where he falsely accused me of dishonesty, did not even attempt to present any evidence to support his claims, refused to apologise, and refused to discuss any aspect of the complaint further. It seemed rather pointless of him to phone me, other than to have an angry rant to a customer about how he disliked me making a fully justified complaint and escalating it when he didn’t respond! It ended up being dealt with by the Financial Controller, who made the stunning statement that “we’ve spent too long on this already”, seemingly being clouded by arrogance and forgetting that Leekes had caused all the problems to start with! All I can say is that Leekes leadership seem to exist in some sort of parallel universe where they think their service is perfectly fine. It’s hard to understand how this level of blind arrogance is possible in the face of such plainly evident problems as described above. As I said at the start, I used to be a loyal Leekes customer, but never again, and I’d advise anyone thinking of buying anything from Leekes to think again . . . you could very easily end up regretting it and giving yourself a whole load of hassle! Note to Leekes: Please don’t bother adding the sort of pathetic pithy image-covering reply to this review that you usually do, offering “help” – it’s too late for that. Nothing you can add to this review excuses anything I’ve described above, and I’m confident that any reasonable person would see that, and would see straight through any response you provide.”

Helpful Report

Posted 3 years ago

Leekes is rated 3.8 based on 296 reviews