Leader Stores Reviews

Name: Leader Stores
Address: Leader Stores,103 Whitby Street South,Hartlepool, Hartlepool
Rating: 3.45

3.5 Rating 679 Reviews

58 %

of reviewers recommend Leader Stores

3.5

Based on 679 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0845 054 3500

Email:

garymurray@leadergroup.co.uk

Location:

Leader Stores,103 Whitby Street South,Hartlepool
Hartlepool
TS24 7LH

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Leader Stores 1 star review on 15th March 2024

Mrs Patricia Pitkethly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item i choose was not in stock So i was given a complete refund without any problems.”

Helpful Report

Posted 7 years ago

Good afternoon Donna, Thank you for taking the time out to leave us your feedback. We appreciate the 4 star feedback despite not being able to fulfill your order on this occasion. Kind regards, Leader Stores

Posted 7 years ago

“Was delighted with the product and the service was exceptional!! I live in Norfolk and my local DIY store wanted a £30 delivery fee to deliver to me (I only live 5 miles from said store) and I would have had to wait a week for delivery. As you can imagine I was gobsmacked to receive my order in 2 days with only a £9 delivery fee. Needless to say any other materials I need in the future I shall be purchasing from yourselves. Absolutely delighted!!”

Helpful Report

Posted 7 years ago

Good afternoon David, Thank you very much for leaving us your kind feedback, we always appreciate it and we're glad we could be of service =) Thanks again. Kind regards, Leader Stores

Posted 7 years ago

“Item I ordered was initially out of stock I was contacted promptly offered refund and given date when item would come in. Decided to wait for item and was contacted again promptly with delivery date. Item arrived all good recommend service”

Helpful Report

Posted 7 years ago

Good afternoon Lynn, Thank you for leaving us your feedback, we very much appreciated your 5 star review despite the unforeseen stocking issue! We hope to see you again soon. Kind regards, Leader Stores

Posted 7 years ago

“Order was expedited quickly & efficiently. Very good customer service experience.”

Helpful Report

Posted 7 years ago

Good morning Sandra Thank you for leaving us your feedback, your review is very much appreciated and we're glad you were happy with the service provided! Kind regards, Leader Stores

Posted 7 years ago

“Really happy with the product, the price and the excellent customer service. Would recommend leader stores to anyone.”

Helpful Report

Posted 7 years ago

Thank you for taking the time out to leave us your kind feedback, we really appreciate. Also thank you for sending through the image, it looks brilliant! Kind regards, Leader Stores

Posted 7 years ago

“Although I placed my order on te Internet.I still phoned to speak to someone. About my order and they were excellent at dealing with me problem.So well done to you and your staff.”

Helpful Report

Posted 7 years ago

Good morning Thank you for leaving us your 5 star review, we always appreciate it! Kind regards, Leader Stores

Posted 7 years ago

“Great door, easy to order and delivered on time.”

Helpful Report

Posted 7 years ago

Good morning Alan Thank you for taking the time to leave us your feedback, we really appreciate your 5 star feedback and we hope your door looks fantastic! Kind regards, Leader Stores

Posted 7 years ago

“Telephoned with item enquiry, to be told the item is available and would be delivered in 7-10 days and they checked with the supplier. Got a telephone call 5 days later to be told item is now delayed by 12 weeks, got an email a week later to tell me my order was cancelled as they may not be able to fulfill the order. Very disappointing service and would not use again”

Helpful Report

Posted 7 years ago

Good evening Mike, Thank you for leaving us your feedback. We regret that we were unfortunately forced to cancel your order for a full refund as we had received information from the manufacturer after our order was placed for the item, informing us that they had unfortunately given us the incorrect stocking information on the Cabin Bed you had ordered. The product stocking information has since been altered on the website. We would also like to take this opportunity to sincerely apologise for any inconvenience caused. Kind regards, Leader Stores

Posted 7 years ago

“Product never arrived. When I eventually chased it up I was informed that it was no longer available despite still showing as 'in stock' online. Have since received a prompt refund though”

Helpful Report

Posted 7 years ago

Good evening Brian Thank you for taking the time to leave us your review. We apologise for the stocking error on this however we did pop an email over to your email address on file the day after receiving the order to explain the error. The product has now been fully removed from the website. We would also like to take this opportunity to sincerely apologise for any inconvenience caused on this occasion. Kind regards, Leader Stores

Posted 7 years ago

“I ordered a nest of tables and told that it wouldn't be arriving until July! I obviously cancelled the product and asked for a full refund. I waited the usual 3-5 days for it to go into my account, but nothing happened. I rang back a further 5 times only to be told absolute rubbish that it had gone into my account and maybe the problem was with my bank! This was not the case. After finally demanding to speak to the manager, I recieved my very late refund 4 days later. I would not recommend this site to my worst enermy. Absolutely awful service.”

Helpful Report

Posted 7 years ago

Good evening Josie Thank you for leaving us your feedback. As always the information regarding the unfortunate unforeseen stocking delay on your item was passed onto yourself as soon as we had received it from the manufacturers. As stated in the terms and conditions, we aim to process all refunds within 3-5 days from order cancellation although on very rare occasions can take up to 14 working days. We would like to apologise for any inconvenience caused by the delay. Kind regards, Leader Stores

Posted 7 years ago

“Delivery arrived the day before advised date which meant I wasn't in to accept it and it was just left at the front door. This meant I didn't get the opportunity to examine it and as it turned out the item was marked in several places and rather grubby, Some of the marks have still not come off. Therefore somewhat disappointed with the quality.”

Helpful Report

Posted 7 years ago

Good evening, Thank you for taking the time to leave us your feedback. We appreciate your 3 star review despite the unfortunate mistake regarding your delivery date. We urge any customers who have received any goods from Leader Stores that are not in 100% satisfactory condition to contact our after sales team at the earliest opportunity - as we can almost always rectify the situation by offering to send out a replacement or partial refund. Kind regards, Leader Stores

Posted 7 years ago

“I placed my order and within two of ordering it was delivered to me I would definately buy again from this company.”

Helpful Report

Posted 7 years ago

Good afternoon Mary Thank you for leaving us your 5 star review. We always appreciate your feedback and we'll be very happy to see you again in the future =) Kind regards, Leader Stores

Posted 7 years ago

“Love the copper pendants, finish off my kitchen beautifully. Received many compliments on them too. Competitive price after searching online. Order and delivery was v quick and easy and customer services notified me of a delay in delivery which wasn't a problem whatsoever.”

Helpful Report

Posted 7 years ago

Good afternoon Perminder Thank you very much for taking the time to leave us your very kind review. Your feedback is always appreciated. Also, thank you for sending through the image of the finished product, it looks fantastic! Kind regards, Leader Stores

Posted 7 years ago

“Terrible service. Mattress and bed were delivered on separate days. I was informed my order would be delivered on a Thursday and waited in all day - no bed. Then, after I contacted them, I was informed this was an error on their part and that I would receive a further dispatch notice. I then received half the bed the following Wednesday and the mattress on the Friday. When I asked why they were delivered separately I was told it was my fault for reading the website wrong and that each individual item has a different lead time. In the end I took 3 separate days off work to receive the bed. No apologies made by company and no clear notifications were included in their communication about lead times either. Dispatch notifications only made reference to 'my order' and did not indicate partial delivery of any kind. Would have been much more convenient to wait until the longest lead time had passed and deliver everything all together.”

Helpful Report

Posted 8 years ago

Good morning Samantha Thank you for taking the time to leave us your feedback. After looking at your order we can see the intial error in delivery stemmed from the fact that each item on your order was being delivered directly from each supplier, which were seperate suppliers on this occasion. We would like to take this opportunity to sincerely apologise however as we would almost always strive to have your full ordered organised for delivery to you on the same day, as to not cause too much inconvenience to yourself. We very much appreciate your feedback as this is certainly not the normal procedure for these types of orders, as this is far from how we would usually organise these deliveries. Your comments go towards helping us improve this area of the delivery service. Again, we would like to take this opportunity to sincerely apologise for the inconvenience this has caused you on this occasion. Kind regards, Leader Stores

Posted 8 years ago

“happy with the purchase; and the delivery was quick, efficient and courteous”

Helpful Report

Posted 8 years ago

Good afternoon Jean Thank you for leaving us your 5 star review, we always appreciate your feedback =) Kind regards, Leader Stores

Posted 8 years ago

“The delivery driver was very helpful and polite. The packaging certainly protected the doors which were fautless. They replaced solid panel doors; one for the kitchen, the other for the lounge. As a result, our hall has more natural light coming in and there is now no danger of bumping into any one working in the kitchen. The quality of the product was the best. Neighbours and friends have all admired them. Many thanks”

Helpful Report

Posted 8 years ago

Good afternoon Patricia Thank you very much for taking the time out to leave us your kind review. Your feedback is always appreciated and we're glad you're happy with your purchase. Also, thank you for sending the image of the finished product - They look fantastic hung! Kind regards, Leader Stores

Posted 8 years ago

“The bedside drawers and bookcase are good quality and our 17 year old daughter is very happy with them.”

Helpful Report

Posted 8 years ago

Good morning Vicki Thank you for leaving us your 5 star review - we very much appreciate it. We're glad you're happy with your furniture and we hope to see you again soon =) Kind regards, Leader Stores

Posted 8 years ago

“The country border Tiffany lamp is beautiful. The only thing that confused me a little was when I was checking what bulls I needed. It stated on the website that I needed 3. There are only two bulbs required. My daughters lamp has three bulbs. Have they changed it? It doesn't really matter as I love the lamp.”

Helpful Report

Posted 8 years ago

Good afternoon Susan Thank you for taking the time out of your day to leave us your feedback. We very much appreciate the 5 star review despite the slight error with the product details. This has since been updated on the website. We very much hope that this did not cause you too much inconvenience and we're glad you are happy with your lamp =) Kind regards, Leader Stores

Posted 8 years ago

“Mark and others went the extra mile to ensure that my doors were sent - exceptional quality - and liaised with Deanta to ensure that my further door was delivered direct from the supplier, to enable the order to be expedited more for quickly. Superb service”

Helpful Report

Posted 8 years ago

Good afternoon James Thank you for much for taking the time to leave us your kind review. Your comments have also been passed on to the relevant members of staff. We hope your doors look fantastic =) Kind regards, Leader Stores

Posted 8 years ago

“I phoned my order through after coming across Leader Stores on the internet. The call handler was extremely helpful and friendly and the goods arrived within the next 24 hours. Not only was the pricing very competitive the level of customer service and efficiency was of the highest order. I would recommend Leader Stores and will definitely use them again in the future.”

Helpful Report

Posted 8 years ago

Good morning Thank you very much for leaving us your kind review - we really appreciate your feedback and we hope to see you again in the future =) Kind regards, Leader Stores

Posted 8 years ago

Leader Stores is rated 3.5 based on 679 reviews