“I have been a customer of LCN.COM for 2 years and at first the customer care was excellent.
However recently the service has been dreadful!
I'm severely Disabled and I made a mistake in upgrading my services. At the time I was in hospital for 10 days, most of it hooked up to a morphine infusion.
I've lost access to my email account and to my website. I use email to communicate with my Stroke Care Team and other people involved in my care.
I'm being bounced from Tech Support to Sales for days.
They want £350 to roll back my account!”
“This company is an utter shambles. Was with them for about 5 years, until the management change over the last couple of years, since then the support has dropped off entirely, the UI and the features have been slowly degrading.”
“lcn.com is a scam.
Last night i have purchased domain and i have paid 1gbp as a confirmation fee and it cost me approximately 490pkr with tax.
I still haven't got anything.
No customer support
No invoice
No transaction mail.
Completely fraud company.
Believe me guys my hard earn money went wasted because of fraud lcn.com hosting company.
I have mentioned pictures too.
Mail: muhbbat.pk@gmail.com”
“Very poor support, not like it used to be I have been a customer of LCN and the company before it for over 15 years and recommended them too to others. We had a server fail and I asked support to update come glue records to our new server IP as you can't do it via the control panel, unlike other providers. 3 days past...
The response from William was "Before we make the change for you I would like to clarify one thing. In order to create the glue records, the domain name has to be delegated to the new nameservers. Are you happy for that to happen (have you got all the relevant zones configured on those nameservers)?
If you can re-open this ticket through the online control panel (Once logged in click 'Support Tickets"
Then he closed the ticket. So no action, all our client's mail continued to bounce and now we are on a spam list pending removal.
I called in and I was bounced around 3 agents, none of them passing on the information I had given. So having to explain myself 3 times and being on the phone for 20mins.
This is a 30 second admin process. I know I've been doing this for over 25 years.
Go elsewhere.”
“This is not the LCN of yester years. They are no longer a place to go if you want to progress in your business. They nearly robbed me a week ago. Thank God I got back my money when I informed them that I was ready to seek legal redress. My story is that I joined this company a little over six years ago - buying domain names and multi site hosting package. I was away and unwell when renewal was up. A few weeks m, under a month, after my renewal date, they shut me down. I was paying for website hosting that was never hosted. All I was under using was the email facility. They shut down that too. I called up to renew and I was offered a package for two years. I paid and the email service was still shut down. They now wanted me to pay £30 to restore my emails. I decided not to pay and to move on. They have no decency and have staff thy are quick to bang the phone on you and get on to other things. Very unhelpful!”
“I have used LCN for a number of years and up to 2 months ago would have rated them higher, but not any more. Two months ago I started getting authentication failures on sending emails, after 6 weeks of checking and replacing everything I could think of, and numerous phone calls, it was found that bots in Rusia and Hong Kong are trying to use my email address and causing the server to restrict the number of failed attempts and hence refuse to send my valid emails. I have been calling to find out what is happening to remedy this situation both to techincal support and the customer "lack of" service deprtment, all I get is empty promises that someone will call/email me but nothing happens. Beware they will be happy to take your money and give you a bit of support, but if you hit a problem they don't want to know - it's too much trouble.”
“I was a long-standing customer of LCN and they used to offer a really good service, friendly support and reasonable prices. They've slowly increased prices and started charging for things that were previously included. Waiting on hold has lengthened. About a month ago they offered PHP updates to be managed for £150 - excellent value. I went back to my clients who all agreed only to find they'd doubled the price and were essentially holding me to ransom. I really wouldn't recommend them anymore. I'm so angry that they would do this and they fed me loads of nonsense about putting up the price because of high demand, which basically means they realised they could get more money out of customers.”
“I was a customer of LCN for many years. At one stage they hosted four of my websites. The service was reliable, the cost reasonable and the technical support really good. Staff were helpful, knowledgeable and pleasant; all communication from everyone in the company was first class. If reviewing them a couple of years ago I would have given them 10/10. But…oh dear…my experience of them now is that they are utterly woeful. I wouldn’t even give them 1/10.
This seems to coincide with them being taken over by another company- but that is speculation, because I wasn’t told this. I have had no communication from the new owners to say that LCN was now part of their group.
My most recent experience is when a long-standing customer of mine phoned and told me an email they had sent me had bounced back. Long story short- my mailboxes had reached capacity. I was not aware. I had no communication from LCN (or Namesco, or whoever they are now) to warn me. I have no idea how many other emails never got to me- not good when you rely on email as a freelancer for work.
I immediately contacted LCN technical support on the phone- getting through eventually. I would be best off upgrading my hosting package, they told me, because I was on an old package. News to me. It would be more cost effective than buying more email storage. Foolishly (based on previous positive experience of LCN) I believed them and paid nearly £200 for a new package for two years. I was assured that this would work within a few hours and that the “missing” emails might even still get through. I felt reassured.
However, emails I was later expecting still did not arrive- even a few days later. I sent myself emails from other accounts- they bounced back. I phoned again. I also raised a formal complaint.
I was told that, yes, I had acted promptly but the problem was their “system failure”. They apologised and offered me two months extension on my hosting. I declined. I cannot afford to put my work in the hands of a company who twice seriously let me down. Reliability and effective communication are crucial with a hosting company- LCN failed. If a customer of mine had not had the decency to contact me I still might be in the dark.
I asked for a substantial portion of my nearly £200 to be refunded as I would be ending my contract with them. No reply.
Their complaints policy to escalate is to contact the Customer Support Manager- but no contact details are given. When complaints receive a reply, it is from a “no reply” address of theirs.
I am moving my sites to another host- and having to write-off that payment of nearly £200.
If you are thinking of using LCN, let my experience be a lesson- and avoid them. There are plenty of other good hosts out there.
In the meantime, I am still waiting for the Customer Support Manager to acknowledge my email. I shall not be holding my breath…. especially as it is now 5 days since I emailed and their policy is to acknowledge within 2 days. Appalling. And any reply they make to this review needs to be treated with a huge amount of scepticism; honesty is not a virtue I have seen from them recently.”
“Do not trust this company. I asked then to turn off auto billing as i didn't know how to do it. They assured me it had been turned off. They lied and just stole £99 from my bank account”
“37 hours of downtime at the start of November 2020 resulted in some heavy financial losses for me. Loss of business and having to deal with / compensate my customers.
Its now 4th January 2021 and despite having the ticket open from the weekend of the issue, I am yet to hear how they will compensate me. Their management team literally cannot be bothered.
I tried to talk via their live chat, and I got cut off. So here goes another 15 minute wait which will once again, end without resolution.”
“I've been with LCN from the beginning (When they took over Telivo) and they "Were Fantastic". Since the recent takeover by "Team Blue" things have really gone down hill. Price increases, customer service none existent, ticketing systems taking a week to receive replies and a new backend system that is now shocking and looks like it's merged with all the other UK companies Team Blue has taken over (names.co.uk, Tagadab and lots more). It's not good. That personal service you used to have is now none existent. It's really sad to see they've gone down that path of no return.
Even removing domain protection is now a nightmare, I have 150 customer domains with LCN and the time involved in migrating these to the likes of 20i is going to be a nightmare, they have us developers over a barrel.”
“your website clearly states you are open 7 days a week even during covid-19 for either email, ticket, or phone. I am in need of some support and advice and none of these services are available. Its a very poor service and it has become expensive, not worth the money and I resent my waste of time with such poor customer service.”
“I had several domains with this company. Year by year I transferred them to another places. I was an ordinary domain registrar, had no troubles with it. But since two months ago I discovered that I cannot access my account. Every time I login I got such a message “An attempt was recently made to access your lcn.com Account from a country or IP address that has not been granted authorisation. For security reasons, this login attempt has failed.” These idiots suggest me to access in "Security Settings", under the "Account" menu in your Account. Unbelievable stupidity – how I can do this if login failed ?. Same about support request – I need to login to open the case. There telephone line never answer for the last 2 months. I’ve already complaint to ICANN and waiting some action from them, but it seems to me I could lose my domain. Stay away from these scam!”
“I had several domains with this company. Year by year I transferred them to another places. I was an ordinary domain registrar, had no troubles with it. But since two months ago I discovered that I cannot access my account. Every time I login I got such a message “An attempt was recently made to access your lcn.com Account from a country or IP address that has not been granted authorisation. For security reasons, this login attempt has failed.” These idiots suggest me to access in "Security Settings", under the "Account" menu in your Account. Unbelievable stupidity – how I can do this if login failed ?. Same about support request – I need to login to open the case. There telephone line never answer for the last 2 months. I’ve already complaint to ICANN and waiting some action from them, but it seems to me I could lose my domain. Stay away from these scam!”
“PLEASE PLEASE AVOID THIS COMPANY THEE GUYS ARE NOT GOOD FOR THE BUSINESS.
very bad customer service, after update the card on my account, the system is not auto taking the payment. they have completely stopped all my websites.
When I called them, the technical team don't understand anything, keep on asking my domain name. which I don't have any domain with them.
Simply PLEASE AVOID WITH THEM
When I called and complained about this Tony from the customer service said going forward they will not any reminder to make the payment, they will suspend without any emails.
They attempt to take the payment on 6 May at 03:32 (Bank Monday), I forget to update the new card details. on 7 May at 14:33 my service all of then is suspended.”
