“Amanda in customer service is a credit to your company! I really can’t thank her enough! Due to the strikes I was waiting ages on my parcel and could not track anything! I am a loyal customer and I know this is not normal! I finally got in contact with Amanda and we was in contact with me every day and assured me I would have my parcel before Christmas! It was honestly the best customer service I ever received!”
“I really wanted to give a 5 but I feel the delivery charge is excessive and also the length of time it takes to process a refund. I do love the products though. I wish you made it easier also to filter by size as 90% of the time, the stuff I like is never available in my size.”
“I spotted a dress in the same which I’d had my eye on for ages, unfortunately the fit wasn’t great but the return was easy to drop off. With it being Christmas I’ve been quite desperate for my money back and a customer service representative has expedited my refund, she was very prompt and professional. Thank you”
“I have always been a regular customer to Lavish Alice because their products are at such good quality and simply just look beautiful and elegant.
The customer service is fantastic getting a response within minutes when enquiring about a return due to strikes which had been delayed they got on the case straight away to resolve this for me and were so helpful.
It’s generally the best customer service I have ever experienced which makes me feel reassured if any issues did arise.”
“I placed an order on an item that was pre order. When contacting Lavish Alice by email. I spoke to someone called Samatha who was really helpful and even upgraded my delivery to next day. Which was great customer service. I felt like she understood my point”
“Beautiful dress but had to return due to size issue. Refund done and customer service and communication is excellent. I will definitely shop here again.”
“I have a couple of pierces from Lavish Alice and the quality is absolutely amazing! There was an issue with my order and Amanda couldn’t have been more helpful and understanding. Mistakes happen, and the Lavish Alice team really went above and beyond to resolve it. Dress is stunning also!”
“Really fashionable products and good delivery. Am a returning customer. I requested a return with my latest order due to sizing and the customer service was very good in sorting this”
“Amanda in customer service was so helpful in getting my refund returned to me in time Christmas. Amanda also issued a discount code as a goodwill gesture for the inconvenience caused due to the order i cancelled, the reason for the cancellation was the stock was delayed.”
“I called the customer service department at Lavish Alice as I had a problem that needed sorting ! I am pleased to say that I received Great service from Customer service rep Amanda Harrison ! She dealt with my issue promptly and professionally !! Well done Amanda ! Great service Regatds Nrs Yasmin Haque”
“I have loved Lavish Alice for a long time as I believe they are reasonably priced for the quality of their clothes. Unfortunately I ordered a dress in the Black Friday sales which to this date I haven’t received. I wasn’t kept up to date about this order and on the website the date kept changing for when this item would be dispatched. I have been in contact with Amanda Harrison who has been very swift in replying to my emails and has also been very helpful about this matter. The only downside is I feel like as a customer it should be up to the company to contact me if there is issues with stock rather than me having to wait and reach out.”
