Laura Ashley Insights

Laura Ashley have a Customer Happiness Grade of E. Customers love their delivery but are unhappy with their refunds.

 

E
Happiness Grade
A-

Delivery - Fast

80.00%
Industry Average
" The mirror is ordered online was faulty so returned to the shop. Received a refund on the delivery charge, sales advisor checked the new mirror for faults before leaving. Great service. "
- Michelle Lodge
" Good product (wall paper), good price and prompt delivery. "
- Mr Joyce
" We ordered some furniture, the delivery date given was kept, they arrived within the appointment timescale, the delivery staff had excellent customer service skills. "
- Andrew West
F

Refunds - Difficult

16.67%
Industry Average
" Came back with my receipt (a gift receipt) to find out you can’t get a refund with that. "
- Tim Gould
" I spoke to LA customer service and they would not refund the difference. "
- Stuart Tucker
" I didn't want a refund or compensation or payment for the tape I had bought. "
- Glenys

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Alice, Customer Support