Laughing Hens Reviews

Name: Laughing Hens
Address: The Croft StablesStation LaneGreat BarrowCheshire, Chester
Rating: 4.71

4.7 Rating 8,480 Reviews

93 %

of reviewers recommend Laughing Hens

4.7

Based on 8,480 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 4th April 2024

878

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I have not yet received any knitting thread from. I did receive the book and was looking forward to starting my socks. I thought perhaps there was a delay. I would be pleased to hear from you. Pat talbot.”

Helpful Report

Posted 4 years ago

“I only wanted two pairs of knitting needles in stainless steel. I was sent two pairs in bamboo and then when I called to point out what had happened the member of staff told me I had been sent more "expensive" needles as if that made everything ok. I understand it was human error but not sure how relevant being sent more expensive needles was as they were still wrong. However they did apologise (eventually) and put it right.”

Helpful Report

Posted 4 years ago

I apologise you were sent the incorrect needles. We have not sent on the correct needles and hope you are enjoying them.

Posted 4 years ago

“Postage options not made clear on website and completely ignored my special delivery instructions so not shared with delivery company. Owner admitted her mistake but didn’t go far enough to keep me as a customer.”

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Posted 4 years ago

“I ordered yarn on March 14, 2019 and it is not April 16 and I still do not have it. I live in the USA so perhaps that is the problem. Unable to track after it hit the US so I do not know if I will ever get it. Sorry this is no reflection on the company but be aware of the lead time if you live in the US.”

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Posted 5 years ago

“Has been over a month and to date the patterns I ordered have not arrived. I spoke with customer service and they did send digital patterns but have not credited me the difference yet.”

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Posted 5 years ago

“Shipping takes forever!”

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Posted 5 years ago

“I was disappointed to find a knot in the yarn where it must have broken before it was wound and sent. I'm making socks so that's not great. I was given £1.94 refund (10%) but I don't think that is really adequate. A shame because otherwise it's quite nice wool. My instruction to leave the parcel with a neighbour if I was out was also ignored which caused inconvenience. I had to go to the City parcel office to collect my purchase and join the back of a very long queue.”

Helpful Report

Posted 5 years ago

“I still have not receveid my order! It has been weeks. Even though costumer service was friendly, I am still awaiting my yarn.”

Helpful Report

Posted 5 years ago

“I ordered some wool and a pattern and needles for a project in early December, but only the pattern and needles arrived with a note that the wool would follow after a week... it’s mid January and no sign of the wool and no email updates to keep me informed of what the problem is, just lots of marketing emails trying to sell me more projects and different wools , which is pretty irritating.”

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Posted 5 years ago

“The yarn was just thrown into a postage bag with no thought what so ever. If the bag had of been ripped during transit the yarn would have been ruined.”

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Posted 5 years ago

“I am very disappointed on how lon it is taking to have something shipped to Canada I ordered items on October 3rd and i stll hsve not received my parcel. I have ordered other items that were shipped from China and it arrived in less than 10 days!”

Helpful Report

Posted 5 years ago

“My goods were ordered on the 18th September and I still haven't received them a month later. The tracking number states that the goods are still in transit...so who knows when or if I will even receive them. No-one seems to know why they are takings long, and I still don't have a ETA.”

Helpful Report

Posted 5 years ago

Hello Tracey, We apologise your parcel was lost by DPD this does happen on the very odd occasion. We have resent your order. I apologise for the inconvenience.

Posted 5 years ago

“I received the order quickly. But I have returned most of the yarn. I have emailed Laughing Hens, but haven't had a reply. Don't think I'll bother again”

Helpful Report

Posted 5 years ago

Hello I apologise your email was missed, please check your inbox as we have now responded and resolved the issued.

Posted 5 years ago

“Part of my order arrived promptly and the balance was expected within a week. Laughing hens took all the money for the order with the first shipment. It is now almost 3 weeks since I placed the original order and there have been no updates and no reply to e-mail. Not sure I can ever expect to see my yarn or my cash.”

Helpful Report

Posted 5 years ago

We apologise for the delay. The outstanding yarn was dispatched on 10/03 please let us know if it is yet to arrive.

Posted 5 years ago

“Sent yarn from two different dye lots. Did correct mistake by sending same dye lot to replace initial balls but slow to correct error. Yarn also has many knots in the balls.”

Helpful Report

Posted 5 years ago

Hello Paul I apologise you were sent mixed dye lots, this should not have happened. You are welcome to return the yarn to us using your free returns label, we will happily refund or exchange.

Posted 5 years ago

“My 4 skeins (of the same color) were of different dye lots. In my very extensive online yarn-buying experience, it's the first time that seller did not notify of mismatched dye lots prior to shipping. Very disappointing!”

Helpful Report

Posted 5 years ago

We apologise mixed dye lots have been sent in error. We aim not to sent mixed dye lots unless agreed by the customer. We apologise for our mistake on this occasion, you are welcome to return the needles to us using the free returns label on your invoice.

Posted 5 years ago

“My 4 skeins of yarn were of 2 different dye lots, with noticeable difference. No self respecting yarn merchant sells different dye lots without contacting the customer first. I’ll be very reluctant to buy from them again.”

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Posted 5 years ago

“delayed order with no notification for a month after original order confirmed - until queried”

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Posted 5 years ago

Hello Chrys. We apologise for the delay, Your order was dispatched on 02/05. Please check you email so we can ensure your order arrives.

Posted 5 years ago

“In this day and age I don't expect to be able to order and pay for yarn that is showing in stock only to be told a day later that it's no longer in stock. Shall not be using this site again and should have taken more heed of the previous reviews.”

Helpful Report

Posted 5 years ago

We apologise that on this odd occasion our stock levels were incorrect.

Posted 5 years ago

“I placed my order on April 5th, and received a confirmation email stating they'll ship it in 1-2 business days. On April 18th I emailed to ask how soon I can expect it. April 20th they replied that they will now ship my order, no explanation for why they took so long. When I asked if they could expedite it, since they took two weeks prior to shipping, they said no, because I was in the US. I received my order April 28th, more than three weeks after I placed it. Be prepared to wait a long time for your yarn!”

Helpful Report

Posted 5 years ago

Hello. We apologise for the delay as you are based in the US orders take a little longer to arrive. Orders generally arrive within 10 working days. On the odd occasion US orders take up to a month to arrive.

Posted 5 years ago

Laughing Hens is rated 4.7 based on 8,480 reviews