lastminute.com Reviews

Name: lastminute.com
Rating: 1.06

1.1 Rating 345 Reviews

1 %

of reviewers recommend lastminute.com

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1.1

Based on 345 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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lastminute.com 1 star review on 28th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless, I had to cancel my holiday I cancelled it within a week of booking they want my deposit which was £568.66 and want another 746 euro to cancel or they will take me to court”

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Posted 1 week ago

“utter scam website. between the price you see and the price your CC gets charged is a difference. AVOID AT ALL COST. go Direct to the airline. UTTER SCAM”

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Posted 1 month ago

“Honestly wish I had read the reviews before I used this cowboy company, ah well at least my review may help others avoid the poor company, overpriced, poor service, no communication, ropey insurance, list goes on, avoid at all costs”

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Posted 1 month ago

“I book three flight yesterday the same separately the second and third was €20 more. 17 hours later a email regarding the first booking saying “ Important - Your booking could not be confirmed” this was done by lastminute for greed to get more money on another booking for it again. This won’t happened though. I will prove that I will get same flight for same price as it is their legal responsibility. I will challenge them through a small claims court and prove to them that they can’t treat customers like this. Stay well away from lastminute and avoid distress and the abuse they cause. They simply don’t care or listen. DO NOT RECOMMEND - FAKE APOLOGIES AND NOT QUICK TO GET BACK TO YOU TO RESOLVE.”

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Posted 2 months ago

“The worst company To book with. I booked a back to back holiday and encountered problems in both. The first trip last Minute did not give us all the relevant visa information and therefore I lost all the monies on this trip. The second trip I wanted to cancel one leg of my trip and last Minute refused. They are not helpful at all I will never book with them again”

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Posted 2 months ago

“Lastminute.com is cheating people, they add a hidden fees on the total amount. Warning: Never buy something through them, the total amount is something and in your bank statement is something else.”

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Posted 2 months ago

“On the 26 of April i booked tickets in advance from Yerevan to Paris 06/05/2022 for 4 persons.Later this flight was rescheduled to 07/05/2022.On that day I went with my family to airport in Yerevan and i was informed that this flight was cancelled and the next available flight is in June only, one month later. I had to book tickets from other company on 07/05 and to the different airport in Paris these tickets costed me 1162,13 pounds.,not planned expenses.I spent the last money i had to do it. After so much time passed ,money is still not refunded for cancelled flight.”

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Posted 2 months ago

“The worst company,poor attention lying you to extend your claim and ignoring you,l don't recommended it to book in this company and becareful don't mistake if you try book otherwise you lost your full money.”

Helpful Report

Posted 4 months ago

“The airline has rescheduled the flight and lastminute confirmed the new one without my permission. The airline would be able to change the flight that suits us if lastminute did not do it without asking and their customer service staff were of no help and tried to get away with it. They refused to accept that it was totally their fault, did not provide any solutions, and even tried to charge us cancellation fee for what they caused.”

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Posted 5 months ago

“The misrepresentation and dishonesty I encountered with this holiday package have left me utterly disappointed and furious, deserving nothing more than a single star In conclusion, this mis-sold holiday was a disaster from start to finish. It's been 2 months they have not found the solution or refund our money. every time we communicate they keep saying "we have escalated to higher team" The only silver lining was that it served as a stark reminder to thoroughly research and read reviews before booking any travel experience. I would strongly advise anyone to steer clear of this deceitful, subpar, and disappointing vacation package. It is a prime example of how not to treat paying customers, and I will not be returning or recommending it to anyone I know. One star is one star too many for this disgrace of a holiday. Date of experience: 24 August 2023”

Helpful Report

Posted 6 months ago

“Last minute .com more like last time .com absolutely appalling service, the original hotel we booked in the middle of Singapore, cancelled last minute offered us a hotel on the beach next to Changi airport. We told them this wasn’t acceptable so they eventually offered us a hotel in the city. This was eight days before we were due to fly, so we didn’t really have much choice but to accept this hotel. The quality of this hotel was horrendous room was tiny on the 16th floor, it was very noisy and the service wasn’t great. If you wanted to contact last minute you can only do it through email or online chat, once they have your money they’re not interested in talking to you.”

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Posted 6 months ago

“They're an absolute scam and I would not go on a holiday through these even if it was free. No customer service. Once they have your money they no longer care about you.”

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Posted 6 months ago

“The worst experience I've ever had! Avoid it at all costs, even if you have to pay twice the price for your tickets. They canceled my booking two months after my reservation, claiming that the airline had no alternative flights, despite the airline confirming the opposite. All they tell you is that the system won't allow them to do anything. I ended up having to pay three times the price for my ticket. And now, after three months of sending numerous emails requesting a refund, they are offering me options to credit my account instead of providing a refund.”

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Posted 6 months ago

“Terrible!!! worse company ever!! DO NOT USE THEM! They scam people! I booked flight plus luggages which i was charged!! On the day of the trip i arrived at the airport, the airline told me they have no record of luggages! so i have to pay for my luggages again! I arrived at my destination, took the taxi arrived at the hotel, the receptionist told me they have my booking but payment has not been done so i have to pay to get the room! Really people!!!!! in 2023 this is how you treat your customer? now i had to negociate with the reception manager to get the room, not to mentioned i was travelling with my parent (they are both over 60s). If you want the worse holiday experience ever.... USE LAST MINUTES.COM”

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Posted 6 months ago

“Booked flights via this organisation last April, outbound flight cancelled about a week after booking was made, it is now Sept 21 and still awaiting a refund !!!! My advice to anyone out there is to steer well clear of this organisation whose customer care is non existent.”

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Posted 6 months ago

“I paid for hold luggage for a flight. Their website said I did. The boarding pass doesn't say I have luggage. The airline doesn't say I have luggage. Now I have to go 3 hours up front to a small airfield on my holiday, to book extra hold luggage with the airline. Which I already paid for. Customer service is non existant. It's a bot who is trained to say hello.”

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Posted 7 months ago

“The worst and slow service ever! Liars and un trusted. Stay away from them”

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Posted 7 months ago

“AVOID! Behond useless. Just additional complications. Would have been far easier and cheaper to book everything by myself.”

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Posted 7 months ago

“WORST COMPANY EVER / NON CUSTOMER CARE I bought flight tickets with a cabin bag and paid it and when I received my tickets, the cabin bag was not included and I was asked by the airline company to pay an extra fee for it. I tried to communicate with the company to either refund me or fix this however they constantly replied to me and said they sent my request to the related office and I will receive an answer, however, the expected answer had never come. I cancelled the booking from the airline company's website and they received a full refund for it. However, they refused to refund me fully and asked me to pay them a service fee for overcharging me and selling me the item which was not as the same when I was buying. They even didn't apology.”

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Posted 7 months ago

“I recently booked a package holiday to Sardinia via lastminute.com for my son and his friend. Due to personal reasons he was unable to attend this trip. His friend instead agreed to take her mother and we respectfully requested to simply change the name of one passenger. There is no communication via the phone and one is coerced into using their web chat platform instead. Ironically, if you wish to make a booking they're more than happy to chat via a human over the phone as they know you'll be parting with your money! But when there's a problem or enquiry, no phone conversation permitted! Interesting eh! Lastminute.com advised us (via web chat) that name changes were not permitted for this package. They placed the blame squarely at the airlines (easyJet outbound flight and BA inbound flight) stating that the airlines T&C's forbade name changes. I challenged this with both airlines and they informed me that it was lastminute.com who were able to make the changes. After all, as far as I can ascertain it is a simple matter of a few presses of keys on a keyboard and hey presto - the names are changed! Not exactly Einstein stuff is it?! Anyway, they remain adamant that name changes are not permitted. The result is that my son dare not lose his hard earned money and will find a resolution! I'm accusing lastminute.com of profiteering, scandalous and unsympathetic behaviour towards people like my son (20 year old student) who has saved and worked very hard to fund this trip. Lastminute.com could have done me and themselves a favour by helping me. And now I'm warning everyone else to steer clear of lastminute.com. I will never, ever use them again and neither will my family and friends. You have been warned! Lastminute.com, more like last-minute.con.”

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Posted 7 months ago

lastminute.com is rated 1.1 based on 345 reviews