Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.31

4.3 Rating 2,058 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,058 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their prices are competitive. The charging cable in the box with my new Pixel phone didn't work. I contacted Laptops Direct Customer Service and they responded quickly and were happy to pay for a new one”

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Posted 5 months ago

“First time I've dealt with "Laptopsdirect". Very pleased with prompt delivery of new laptop. Delighted by receiving telephone call from 'customer services' asking if all was ok and offering telephone contact if required. Thankyou”

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Posted 5 months ago

“ive had a bit of a bad experiance with my order-and let me say it wasnt laptops direct fault-DPD the courier they used to deliver my parcel are absolutely useless ive had several items posted to me by DPD and every time its been a bad experiance .Laptops direct have kept me informed all the way so no blame on their part.”

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Posted 5 months ago

“Needed a new ipad to replace an ageing and unreliable IPad air 2 and found a refurbished Ipad 10th Gen at a very good price, delivered very prompt, everything in the sealed box and working perfectly, very happy with purchase from Laptops Direct.”

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Posted 5 months ago

“Super quick delivery.”

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Posted 5 months ago

“I was looking for a new laptop (other one has broken screen in danger of falling apart) Daughter in law recommended a laptop which happened to be on the Laptops Direct website. Decided to order and also took the UCover which was detailed. Laptop due to arrive next day and got message with time next day. 12 - 1. Arrived 12.30. Packed well, no damage. Daughter in law had offered to do the set up and transfer of files, so I just plugged the laptop in to charge it. Received a call from Laptops Direct to explain that there was another monthly cover I could take which may be more beneficial than the Ucover, which they could refund. Needed to be done within 7 days of delivery, so I said I would think about it. Daughter in law completed the set up for me and just need to get used to Windows 11, having had Windows 10 for some years. Contacted customer service and asked to make the switch from Ucover to the monthly cover. Very polite service and just awaiting the Ucover refund as promised. I spoke to Zayd Ismail on both occasions and he was very polite and explained things well. NB: I was not 'cherry picked' as per the pop up note. There are very few companies that don't ask for feedback now, but I was happy to give feedback. When I purchase something new, I do tend to look at previous reviews to get an overall view of the customer service and products.”

Helpful Report

Posted 5 months ago

“Very happy.. I have a direct contact at laptops direct and I am kept up to date on deliveries. Very good pricing. Can’t really fault them as a business.”

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Posted 6 months ago

“I ordered a new phone, which arrived within a few days. I was happy with the service Laptop Direct provided.”

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Posted 6 months ago

“A horrible experience. I ordered an iMac which was showing as available for next day delivery. This was for my daughter’s birthday on 29 October. I booked delivery for 6 October. On 5 October, a few days after purchase, I was contacted to be told the price had gone up and I needed to pay an additional £75. This made the item slightly more expensive then I could get on the high street and I found it a little weird to have someone change the price after order, but they confirmed delivery could be made the next day so I went ahead. I duly received an email to say the item was on its way. Mid morning on the day of delivery, however, I was informed that delivery had been delayed by 10 days. As you can imagine, having waited at home on the basis of their verbal and email confirmations of despatch, I was not particularly pleased. I phoned them and they explained it was a problem with their supplier. Move forward to the next delivery date, on 15th I was getting concerned that I’d not heard from them, I didn’t want to be hanging around again so I phoned to check. I was told not to worry and that a despatch notice would be received that evening, no later than 2100. I didn’t receive anything so I phoned first thing on 16th, and was told the item was with the courier, and to expect a call within 2 hours to confirm delivery. You guessed it, no contact was made so I phoned again. This time it was confirmed again that the item was on route but someone was checking the location with the courier and I’d get a call that afternoon. Imagine my surprise to then get an email telling me delivery had been delayed again until 30 October. Clearly the original despatch note and promises the item was with the courier were… err… porkies. I phoned again and after what I’d describe as a frustrating 15 minutes getting no answers I asked to cancel my order. I was told that would be processed and a refund made within 24 hours. Here we go again, that’s right, no refund received. My last call was at lunchtime today when I was told to expect a cancellation notice this afternoon… no surprise that I’ve not heard a stitch from them. I ordered a replacement from Argos, which with a discount code was cheaper and in my car 24 hours later. I’ve put the transaction into dispute. My advice is don’t be like me, don’t chase a deal with laptops direct, hunt around for a discount with a trustworthy supplier and save yourselves the pain. It’s genuinely not worth the hassle.”

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Posted 6 months ago

“Had slight issue with CCard, which was resolved, ordered phone Friday mid afternoon, delivered within 24 hours, brilliant.”

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Posted 6 months ago

“First class service! Cannot recommend this company enough - competitively priced and quick delivery.”

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Posted 6 months ago

“No issues with order. not cherry picked as this did popup saying. first order with them and updated on each state of the process. Not had any issues with the monitor so not had to contact support, so this review is based on just the order and delivery of the monitor.”

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Posted 6 months ago

“Bought my third LG DUALUP (the other two from different suppliers). Laptops direct was the best price and quickest delivery 😄”

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Posted 6 months ago

“Ordered HP refurbished laptop. Worked fine except for the in-built camera which wasn't working. Went back and forth with tech support for days - they were not at all helpful, suggested things I had already informed them I had done. I finally spoke to their tech support on the phone. Went through everything again and was informed they had to arrange for the laptop to be collected so they could check it - they said it had not been checked before it was sold to me... when I questioned the sale of a refurbished laptop not being checked, they backtracked and said it had!!! After checking they would repair it or issue a refund, but the checking part would take 7-10 days. I would not be able to get a refund or a replacement until after the 7-10 days. Escalated the matter. Had another phone call and was told the exact same thing again. Very unhelpful, very unsympathetic. Steer well clear!!!”

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Posted 6 months ago

“Excellent after-sales customer service.”

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Posted 6 months ago

“Easy website, simple to order and good email communication with update on your order. I found the cheapest price for the same quality item on this site. Have used on various occasions and always good service.”

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Posted 6 months ago

“Good price delivered promptly”

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Posted 6 months ago

“Fast delivery. PC seems as advertised.”

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Posted 6 months ago

“🔔 URGENT WARNING: Beware of Samsung UK and Laptops Direct 🔔 Sharing my nightmare experience with Samsung UK and Laptops Direct to save you from a similar ordeal. 😡 Read on and spread the word to protect others! In January 2023, I invested a substantial £1290 with Laptops Direct for a Samsung TV. Just five months later, the TV started acting up – malfunctions and irregularities galore, making it utterly unusable. Upon inspection, it was clear that the screen was damaged beneath the glass, a blatant manufacturing defect. My pleas for assistance from Laptops Direct were met with shocking indifference and apathy. They shrugged off their responsibility, citing a measly three-month warranty and passing the buck to both me and Samsung. This heartless evasion reflects a disregard for customer satisfaction and product quality that's simply unforgivable. After enduring a convoluted process, an engineer was finally dispatched to replace the faulty screen. But guess what? The other problems were ignored, then after that the tv started playing up again and the engineers were called back and took the tv away for two weeks and then brought it back and told me there is nothing wrong with it .So the TV came back to me unchanged. I contacted laptops direct again and was told there was no point ring them and get in touch with Samsung. Turning to Samsung UK for help, I was met with more disappointment. They insisted on further repairs despite my concerns about the product's integrity and post-warranty problems. Their suggestion of a 10% discount on a replacement TV was an insulting slap in the face – evidence of their lack of respect for customers' investments. I don’t think buying another tv after it lasting for 5 months for 10 percent off going to appeal to anyone. And also why would I be without a TV for 2 weeks and have loads of emails and sending photos etc if the TV is fine, Surely nobody can be that bored!!!... I didn’t want my money back I wanted to replacement!... the same model or equivalent I Have now given up and will buy another TV. This is just a warning because I thought by using laptops direct I would save money rather then using larger companies but that 100 pound I saved has now cost me far more.. Updated response... Just had a phone call from Laptop direct and they once again laid the blame with samsung and want nothing to do with my claim. so new tv today for me. having to the use of a faulty tv for 5 months for a cost of nearly £1300 doesn't sound like a bargain thou..... Pennywise pound foolish. I have taken the hit now but will continue to make sure I warn as many people over social”

Helpful Report

Posted 7 months ago

“I bought a monitor just over a year ago and the screen suddenly died whilst i was doing some work. The monitor had a 2 year warranty, so I got in touch with laptops direct and told them what happened, their response is pretty quick and the return was very painless, they basically arranged a pickup from my home the following day, a week later and I get a new replacement monitor. If you're concerned whether these guys are legit, I wouldn't worry, I've bought a number of items from them to this date and only the monitor had to be returned. 10/10 would recommend!”

Helpful Report

Posted 7 months ago

Laptops Direct is rated 4.3 based on 2,058 reviews