“Cactus in theory have a great curriculum and when it goes well it goes very well. The issue is that in both classes I have taken part in, there is a tendency for the class as a whole to lose focus, especially in my most recent class. While we are still learning something, whether it be germanic culture or whatever, I feel it just takes a bit too much away and can make it difficult to understand what I should be learning.
On a separate note, I am also unhappy with the way the language school handled the cancellation of lessons in my last course, opting to send us a text the afternoon before to tell us not to turn up before advising in the end they will just refund the lost time. I was very disappointed as I wanted to progress and feel that the last course did not really achieve that for me.
Overall cactus have a great setup but are not able to adapt well and do not ensure their quality is maintained from class to class.”
“All the teachers have been good, particularly the last one. The quality of Cactus administration and communication has, however, been consistently poor - hence the rating earlier.”
“I enjoyed the lessons however I Cactus did not deliver on the 10 lessons promised as after we had completed 9 my tutor was informed that she had to carry out the 10th in a pub! Quite outraged as given the tutor was a volunteer. I don't know what I'm paying for if Cactus can't provide us with a classroom.”
Posted 3 years ago
We are sorry to hear of your experience. However, we need to point out that none of our teachers are volunteers. All of our teachers are paid professionals. In very rare circumstances when a course occasionally over-runs due to absence and our facilities are not available, we may need to find an alternative location, such as a library. We are sorry your substitute location was not suitable. If you would like to email us at info@languagecoursesuk.co.uk we would be happy to discuss your situation and provide compensation.
