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Lands' End Reviews

2.8 Rating 102 Reviews

41 %

of reviewers recommend Lands' End

Company Reviews

2.8

Based on 102 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lands' End 2 star review on 8th July 2023

Lands' End 1 star review on 1st December 2022

Lands' End 2 star review on 24th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have bought from LE for years. Most recent purchase was a great disappointment. I bought 2 long sleeve shirts. The description was supima but I found it to be cheap broadcloth. Have been a sewer for years so am familiar with the quality of material . Also important, LE has poor visible construction of the articles. Both items had puckering on the back of the sleeves. Sad about this as I always had good results before. Not knowing what exactly the quality of the material is a big minus with returning fees.”

Posted 2 months ago

“I ordered a pair of their Starfish straight leg pants on January 14, 2024. They "supposedly" shipped the pants on January 19th, however, no one seems to know where the package is and I still do not have the pants. Tracking keeps saying in process. NOT out for delivery. I emailed them and they took 2 days to respond and all they said was sorry for the inconvenience and that the pants shipped. Now why does it take 6 days to pull a pair of pants off their shelf, put them in an envelope and mail? While I really like their pants, I'm going to have to find a more reliable brand.”

Posted 2 months ago

“I ordered two cotton turtlenecks through Land's End. Nice! Good price, fit well (men's M), look good, and are comfortable--except I don't like the spandex or lycra they put in the fabric--makes it too limp.”

Posted 3 months ago

“This coat has so many unusual features. Stretchy cuffs inside the sleeves, adjustable sizing on the hood that tightens on the outside back, very warm lining in the pockets, 3 zippers that can zip from the bottom up, a warm tall neck collar to use with/without hood. Love the BlackBerry color and the 50% off price.”

Posted 4 months ago

“I found the entire experience dealing with Lands' End unfortunate. Their credit card offer was confusing at the least and misrepresented at worst. Be very cautious. Customer service was unable to correct the credit card issue, claiming they did not have access to that information. Perhaps that is true; but as a consumer when an offer is being made through a retailer and that retailer is unable to provide service I am concerned. Secondly, I was offered next-day shipping to offset the earlier grievance which I accepted. Today is the 4th day since the order was placed and the package has not arrived. Needless to say, I will not be purchasing anything from this company in the future.”

Posted 5 months ago

“I had my order shipped to another address since I was going to be out of town and didn’t want someone taking my shipment from my doorstep. The item did not fit and I had to return it. Was told I had to get merchandise credit since it wasn’t shipped to my address, could not get a refund to my original form of payment. also returning the item I had to pay the original shipping charge from Lands’ End to me and then also they charge me again to return the item to them. so my return value is less than 50% of what I originally paid. Will not purchase from them again.”

Posted 5 months ago

“Why are so many of the coats now fitted. No longer room to add layers. Please don’t suggest buying a larger size. Then the shoulders & sleeves no longer fit. I’m in the market for a new coat & have always purchased Lands End. Not this year. Not everyone is a fan of the “fitted” look.”

Posted 5 months ago

“Apparently Lands End could not manage to put the address I supplied on my package, so it is hung in limbo in the USPS. I will NEVER order from them again.”

Posted 5 months ago

“I’ve been buying Lands End for over 20 years. Quality of the clothing has gone down as I see the same products I have bought multiple times feels and looks bad from its original. Different colors of the same product feel differently. Waist bands are poorly made. Sale prices are jacked up when the sale price is what I originally paid. Sad. Was my fav clothing company. Not anymore.”

Posted 9 months ago

“When I spoke with customer service, because they had sent me the same item twice, they refused to admit that it was there error! They refused to fix the problem! Also , I had to ask them about 10 times to cancel another item! They kept saying they had, but not true! Something very fishy going on here! Really RUINS the shopping experience! Puts the onus on me to do the hassle of a return, when it was not my mistake !!!”

Posted 9 months ago

“I ordered two swimsuits, both with DDD caps. However I got one with huge caps (bigger then my regular DDD bra caps) and one with kind of C size caps. And that was not because they sent the wrong size, the tags on both says DDD. Withe their price I was expecting to get better product!”

Lands' End 2 star review on 8th July 2023

Posted 9 months ago

“Customer service person was terse and just kept repeating the same ridiculous return policy. I just wanted to exchange an item, not pay $9 for the original shipping, then 6.95 to return and then $9 for shipping for the new size. I will never shop at Lands End again.”

Posted 1 year ago

“I placed an order on Thanksgiving that said it should be delivered within a few days. It still says “pending”. The customer service person I spoke with said she doesn’t see an order yet, so she can TRY to cancel it for a fee. I asked “why “? You took my money in 3 seconds, I should get it all back. Like I said it’s been over a week, and I don’t have it. But I ended up ordering it from Amazon and it’s coming in a few days. Meanwhile my money here is still tied up, and I’m helpless. What a waste. And bad business”

Lands' End 1 star review on 1st December 2022

Posted 1 year ago

“I placed an order on November 2 and was just informed that it will not be shipped until at least December 14 - after the party the gifts were meant for. SO frustrating that a company this large cannot get orders out more quickly. I will most likely not order from them again due to this as customer service told me there was absolutely nothing they could do to help me get the items before the party.”

Posted 1 year ago

“I ordered my granddaughter's school uniforms in July. It is now November, and we still have not received them. This is the second year in a row that this has happened. Their customer service is non-existent. Avoid purchasing from them, if possible.”

Posted 1 year ago

“Price for luggage was good. Received package. Product was crimpled on the corners from manufacturer. Replacement was sent immediately in time for flight. Second piece of luggage was not much better for product quality. Used it anyway. Learned my lesson. Will not purchase again. Product should be inspected for defects before sending to customer”

Posted 1 year ago

“Bought a hat which wasn't what I expected. Very easy to return goods and the lady on the phone was super efficient and kind.”

Posted 1 year ago

“Ordered on May 1st, called on JULY 22nd to cancel my order cause I hadn’t gotten it. The customer service rep said she would “try”. Called again on AUGUST 15. The customer service hanged up on me. They got my money, refuse to cancel my order, but don’t deliver! WORST COMPANY EVER!”

Posted 1 year ago

“Deceptive promotional pricing--I attempted to purchase several items online and, as usual, there was a promotion code in effect. Actually, I was offered several levels of promotional codes. The problem was that when I chose an item, the discount was applied on the screen (e.g., this knit top is $19.23), but when I placed it in the checkout cart, the prices did not match. One or two were as shown on the purchasing screen, but others were either less discounted or full price. Thinking it was a software error, I contacted customer support, who explained that their new way of discounting is according to demand, and that I would be seeing that at a lot of businesses ("everyone else is doing it"). So if others like the same shirt, we'll all be paying more today(?!). That is not a new type of promotion but plain ole bait and switch, which is still illegal. Anyone not watching could pay much more than the "sale" indicated. Bait and switch--LE has lost another longtime customer.”

Posted 1 year ago

“Great for corporate branding! They return your calls/emails right away, and will explain things twice, and take on all the work so we can make our experience, and our employees experience, great!”

Posted 2 years ago

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Lands' End is rated 2.8 based on 102 reviews