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Lance James the Jewellers Reviews

4.8 Rating 172 Reviews

96 %

of reviewers recommend Lance James the Jewellers

Company Reviews

Product Reviews

4.8

Based on 172 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01245 523755

Email:

online@lancejames.co.uk

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Lance James the Jewellers 5 star review on 22nd February 2023

Lance James the Jewellers 5 star review on 25th February 2022

Lance James the Jewellers 5 star review on 25th June 2021

Catherine Wilson

Lance James the Jewellers 5 star review on 23rd March 2021

Lance James the Jewellers 5 star review on 20th January 2021

Lance James the Jewellers 5 star review on 19th October 2020

William Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Furrer Jacot in Switzerland redirected my email to Lance James in the UK following my request to resize my wedding ring. Two local jewellers were only able to offer an option to fit some small balls to reduce the ring size, which I didn't really consider as an option. Julia and Jill picked up my enquiry, sent ring samples to me to try for size and then arranged for the reduction in size with Furrer Jacot. I have to say that the service provided by Julia and Jill was exceptional - quite rare nowadays when we all work in a busy environment! I wouldn't hesitate to recommend Lance James for any requirement - first class service and aftercare!”

Helpful Report

Posted 5 years ago

“I originally ordered just a wedding ring through Lance James, but since have gone back to order a bracelet, too. Just wanted to say a huge thank you to the Lance James team. Not only were both orders swift to arrive (despite manufacturing lead times, of course) when I contacted the team with questions about my order they were really quick to come back with a really helpful and kind answer. The craftsmanship on both pieces of jewellery is outstanding, too… Roll on my wedding day! I can highly recommend Lance James - thank you, team for everything”

Posted 4 months ago

“Top day to you all, Thank you very much for my ring. I love the quality and work that was put on it. For that I am thankful. Service has also been top notch with you guys sending the messuring rings in order to make sure we as clients get the best fit. I have no complains. I will just make a comment that as much as I love the ring, I did wish is was a little thinner in terms of hight, when having the ring on, I personally find it a little high (tall) thick not referring to the width.”

Posted 5 months ago

“Just want to say a massive thank you to Julia & Lance! We booked a one to one appointment to select wedding rings with not much time left before our big day.. The service was friendly, fun and very professional. We left with two amazing wedding rings that we will treasure as much as the experience of purchasing them. I went back for another one to one appointment and have purchased a surprise gift for my partner for our wedding day. Again Julia and Lance were wonderful. Thank you both so much!! Karl”

Posted 7 months ago

“Excellent. The process was slick and easy and worked perfectly. I have my ring, it fits perfectly and arrived on time. 'Nuff said”

Posted 8 months ago

Thank you for your 5 star rating of Lance James the Jewellers! We are delighted to hear that the process was smooth and the ring arrived on time. We appreciate your kind words! Regards Lance James

Posted 8 months ago

“They sell counterfeit jewerly. We have ordered carbon and titanium wedding bands with diamonds. They are not made from either of those metals. They got covered in scratches within one day of starting wearing them. This does not happen with titanium, a very hard metal. The diamonds are not real, as we haven't received a certificate that should accompany any piece of jewelry with diamonds. Complete rip off.”

Posted 8 months ago

Dear Mircea In our correspondence, we have already provided you with assurances as to the authenticity of the materials from our manufacturer. As one of the largest wedding ring designers/manufacturers in Germany, they have specialised in Titanium and Carbon Fibre for many years using only premium quality materials. Despite your claims, the stones are indeed diamonds (graded W (Wesselton) Si). As we have explained previously, diamonds this small are not normally certificated as it would be too costly. However, the manufacturer has since provided us with documentation guaranteeing its authenticity which I have forwarded to you. Titanium is very hard but ALL metals mark. Every customer wears their jewellery differently. Working out at the gym with weights or clapping when wearing rings on both hands will all mark your jewellery. This is all part of the normal wear and tear that your jewellery will experience during its lifetime. However, we have never seen such comprehensive damage in such a short time. The marks on your ring indicate that it has suffered repeated impacts from something hard. This does not happen on its own. Ordinarily, a customer would contact us directly to enable us to address their concerns. However, you did not give us this chance but instead posted a completely false review including defamatory remarks doubting our professionalism.

Posted 7 months ago

“My second order from Lance James. I'm very happy with my jewellery, and the level of service. I would certainly buy again.”

Posted 8 months ago

Thank you so much for your 5 star rating of Lance James the Jewellers, Audrey! We are so happy to hear that you are pleased with your order and the level of service you received. Your loyalty means a lot to us and we hope to see you back soon for future jewellery needs! Regards Lance James

Posted 8 months ago

“Thank you so much for the advice on choosing a ring and the helpful kit and the quick dispatch”

Posted 9 months ago

Thank you Julie for your 5 star rating of Lance James the Jewellers! We are so appreciative of your support and your kind words about our staff advise in helping you choose your ring along with the helpful kit. It is customers like you who make it a pleasure to be in business. Regards Lance James

Posted 8 months ago

“Your staff went above and beyond to help us with our ring thank you so much ring was perfect 5☆service recommend you to my friends and family thank you.”

Posted 9 months ago

Thank you so much for your 5 star rating! We are thrilled to hear that our staff went above and beyond to help you find the perfect ring. We appreciate the trust you have placed in us and we look forward to helping you and your friends and family in the future. Once again, thank you for taking the time to tell us about your positive experience. Regards Lance James

Posted 8 months ago

“We cannot thank Julia and Lance enough! My partner is obsessed with carbon fibre, trying to cover his car in it, and with our racing themed wedding booked it only felt right he had a carbon fibre wedding ring! I made an enquiry straight away and very promptly heard back even though they were in the process of moving. We made a one-to-one appointment to meet them at there new premises and they were very accommodating for us as we were travelling from Surrey. They were both so helpful making sure we chose the rings we are going to love forever. Considering this is all new to us they made us feel very comfortable and made the appointment a breeze. Due to us living quite a distance away, following the appointment once our rings had been made, Julia contacted me regarding postage and they arrived next day in a lovely box which we will treasure. As Lance rightly pointed out, your ring is with you every day for the rest of your life so make sure you get the most perfect one for you! We honestly cannot thank them enough for their help from start to finish.”

Posted 11 months ago

“Perfect fit, arrived on time. Very happy with the ring.”

Posted 11 months ago

“This was my first time buying from you, so I was a bit nervous. But the buying process was easy, I paid by PayPal, and my beautiful rings arrived when expected. So I am very happy. Thank you.”

Posted 1 year ago

“Excellent service, one of our rings was the wrong size. Money refunded straight away”

Posted 1 year ago

“Good prices. Quick despatch and receipt.”

Posted 1 year ago

“Great quality product, fits perfectly and a great all round service”

Posted 1 year ago

“I'm so thrilled with my husband's new wedding ring. It is super comfy and looks gorgeous on him! It was worth paying for quality! Lovely company to deal with! I wouldn't hesitate in buying from them again! Highly highly recommend them! Regards Paula”

Lance James the Jewellers 5 star review on 22nd February 2023

Posted 1 year ago

“Very happy with my purchase. Very helpful staff”

Posted 1 year ago

“We liked two rings on Lance James website so we spoke to Julia at Lance James she was so helpful regarding sizes and we ordered the two rings to look at. We decided on one of the rings and returned them both as we needed a larger size. All through the process it was easy and enjoyable. Would definitely recommend Lance James.”

Posted 1 year ago

“Very happy with the item I purchased and the excellent customer srrvice.”

Posted 1 year ago

“Very happy with the whole experience when ordering from your website :)”

Posted 1 year ago

“Absolutely first class service”

Posted 1 year ago

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Lance James the Jewellers is rated 4.8 based on 172 reviews