Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.25

4.3 Rating 1,323 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,323 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Phone:

0333 577 2200

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still waiting on the rest of my order, I have contacted you about this and have had no reply, could you please advice on the delivery date.”

Helpful Report

Posted 3 days ago

Hi Mary, I’m really sorry that you are still waiting on the delivery of the rest of our your order. I have asked our customer service team to reach out to you asap with details of the delivery date. Best wishes, Lynn

Posted 3 days ago

“Goods damaged on receipt, but despite e.mailing four days ago, no response re. replace in part/whole/return. Not good service at present!”

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Posted 3 months ago

“Didn’t deliver whole delivery and I had to chase outstanding items through there useless online bot.”

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Posted 4 months ago

Hi Mike, Thanks for your feedback and I’m sorry you found the self-service bot unhelpful. We’ve only recently introduced this and continue to make changes but recognise it isn’t always helpful in all circumstances. You can always skip the bot and connect to live chat during normal business hours, or send a message to customer services outside of these times. We genuinely care about every customer having a good experience, so thanks for taking the time to share this and please be assured that your feedback will be acted upon. Michael

Posted 4 months ago

“Still not arrived, no updates. I ordered it over a week ago.”

Helpful Report

Posted 5 months ago

“We have found the larger Sponge Rechargeable LED Table Lamp to lose battery very quickly (lasts a maximum) of 1hr following a full charge. Other than the functionality of the lamp, we love the design aesthetic. Shame :(”

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Posted 8 months ago

“Part missing from lamp”

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Posted 9 months ago

Hi Joanne, I have reached out to you by email to resolve this for you. If you have any concerns, you can contact me at help@lampsy.com or on live chat, and I would be happy to help. Best wishes, Lynn

Posted 8 months ago

“Both lights are lovely however on the long strip light (bity 55 sensor) is slightly damaged. Has a dent on the panel which is a shame as lots of money to pay for this.”

Helpful Report

Posted 9 months ago

Hi Marlene, thank you for your review. I'm sorry to hear that one of the items you received was damaged. I have reached out to you by email so we can get this resolved for you, as we haven't received a return request from you yet. Best wishes, Lynn

Posted 9 months ago

“All was good until the returns process. £12 to get a returns label and waiting days for the return to be approved??? I ordered a light from a different supplier (not a big company and in fact the light was cheaper) at the same time and their return was free and had a returns label in the box. The reality is you don’t have stores so people can see the product. Colour/tone is impossible to judge online (the reason I returned is the brass was too “dull” for what I was looking for) so you need to be able to see the product before a decision can be made. I would not order from you again as I’m unable to return if it doesn’t look as I want in the flesh without paying £12 so I wouldn’t risk ordering.”

Helpful Report

Posted 10 months ago

Hi Holly, thank you for your feedback. We do offer free exchanges in the event that the light doesn't work for you and you would like to choose something else or receive a gift card instead. If you would be interested in a free exchange instead, please contact help@lampsy.com and someone will be happy to help you with this process. If you have changed your mind and would prefer a refund, you can choose to purchase a pre-paid label, or you can use your own courier. You can also find more information about returns here - help.lampsy.com/hc/en-gb/articles/8473936877853-How-do-I-return-an-item Kind Regards, Lynn

Posted 10 months ago

“The £109 lamp shade arrived dented in two places, despite being wrapped and packaged securely. It seems it was sent out damaged.”

Helpful Report

Posted 1 year ago

“Hi, the lamp itself is nice but very unstable and low quality. The head is too heavy for the main part and it broke from the bottom after 2 weeks. I'm very disappointed with the quality as it is quite pretty. I used superglue to stick it back but it's just matter of time that it'll break again and I'll have to buy a new floor lamp.”

Helpful Report

Posted 1 year ago

“I have requested a return and refund, and agree to pay for courier. Would you please send me an instruction. Thanks”

Helpful Report

Posted 1 year ago

“It's one thing not to provide a bulb with the lamp, but to not even provide the mounting screws (for a wall lamp) is another thing entirely. Having to manually wire the power cord into the plug myself was a first as well. And I consider myself fairly competent at following flat-pack type instructions but the instructions with this were so tiny as to be barely legible. I managed to 'build' the lamp but had to book a handyman to mount to the wall owing to lack of screws for that part. I'm looking forward to seeing how it looks once I finally get it mounted!”

Helpful Report

Posted 1 year ago

“THE PRODUCT IS LOVELY BUT IT WAS MISDIRECTED AND TOOK OVER A MONTH TO RECTIFY.”

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Posted 1 year ago

“Lamps received both had previously open boxes and the items were both scratched. Applied for replacement items so fingers crossed.”

Helpful Report

Posted 1 year ago

Hi Christina, I am sorry that your order arrived damaged. Your return is currently in progress, but if you have any questions in the meantime, you can contact us at help@lampsy.com. Kind Regards, Lynn

Posted 1 year ago

“The plug arrived smashed on the lamp. I’m still waiting for a response to my email. The rechargeable garden light is great!”

Helpful Report

Posted 1 year ago

Hi Rachel, I'm sorry that the plug arrived damaged. I just wanted to confirm that I responded to your email earlier today and the spare plug is being sent out to you. If you have any questions, just let me know at help@lampsy.com 😊

Posted 1 year ago

“I have emailed about a faulty product sent to me and not heard anything back and need a replacement”

Helpful Report

Posted 1 year ago

Hi Hannah, apologies for the delay in getting back to you. Your return should now be in progress, but if you have any questions, you can contact me at help@lampsy.com. Kind Regards, Lynn

Posted 1 year ago

“Returns is a phaff! Been told I need to wait 2-3 days for return to be reviewsed. Can’t get to speak to anyone. Online chat says I am connecting but nothing ten mins later. Now I can’t find my order number as not on any emails sent. All emails received are from delivery company and feedback”

Helpful Report

Posted 1 year ago

Hi Sarah, I'm sorry to hear that you have had issues with online chat. I have sent you an email this afternoon so we can get this resolved for you. Kind Regards, Lynn

Posted 1 year ago

“Ordered hanging bedside lights, however there is no bracket included for the support on the wall.”

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Posted 1 year ago

“Incomplete order, but the team did alert me, so that was fine One piece was broken, but the return form was easy, so I’m willing to let that pass as well But am still waiting for “Return Approval”! Really, I. This day and age? For a broken Item? Not good at all”

Helpful Report

Posted 1 year ago

“Took a very long time for my item to be dispatched, and it has arrived with some damage”

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Posted 1 year ago

Lampsy is rated 4.3 based on 1,323 reviews