Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.25

4.3 Rating 1,320 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,320 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Phone:

0333 577 2200

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lights arrived but my electrician could not install them because the hex head screw you need to remove in order to wire up the lights threaded on every single light. So all lights could not be opened to make the wiring connections.”

Helpful Report

Posted 5 days ago

Hi James, I’m really sorry to hear about your experience with us. I have spoken with our customer service advisor who is currently working with you on a solution. Any further issues, please don’t hesitate to get in contact 😊 Best wishes, Lynn

Posted 1 day ago

“Despite ordering over £150 worth of goods, I was charged £20 delivery. Your website did not make it clear that there were conditions to the "free" delivery. The email address on the website was incorrect. The online chat never seemed to work. When I tried to call the lines were ALWAYS busy and when I left messages, no-one called me back. In short, I will not be using the site again.”

Helpful Report

Posted 1 month ago

Hi Rob, I'm really sorry to hear that you didn't have a great experience with us. I have looked into this and I can see that the £20 delivery charge has now been refunded. Regarding the issues with the email address and online chat, I have made sure to pass this on, and they are currently been looked into. Thank you for the feedback, and I hope you will give us a chance in the future. If I can help with anything further, please don't hesitate to contact me directly at lynn@lampsy.com. Kind Regards, Lynn

Posted 1 month ago

“The light looks good but the moodmaker doesn't work properly, it should cycle through three settings but only two work. The moodmaker is a pain to use.”

Helpful Report

Posted 2 months ago

“Worst customer service I have experienced in decades. The original issue was with DPD who failed to deliver, failed to send a pickup pass and then wrongly returned item to depot. I emailed Lampsy customer service, asked them to send the item back out asap, they were totally disinterested in the stress, inconvenience and wasted time and told me I'd have to complain to DPD (who had already told me I needed to complain to Lampsy). When I told them how disappointed I was, they decided to cancel my order, knowing that I was desperate to receive it as soon as possible. When I asked why they had gone out of their way to make my situation even worse, they claimed it was a "commercial decision", which makes absolutely no sense. They then stopped answering emails. I can only assume that they cancelled my order as a direct result of me having expressed my dissatisfaction with their customer service. Shocking. I wish I had checked TrustPilot before ordering as there are lots of bad reviews there complaining about their customer service. I have now found the item elsewhere (slightly cheaper too) and will never buy from Lampsy again.”

Helpful Report

Posted 4 months ago

“product supplied defective .Taking far too long to sort out ...replacement or credit”

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Posted 4 months ago

“3-5 day delivery turned out to be 11 days. Not very happy”

Helpful Report

Posted 5 months ago

“I haven’t yet received my lamps ordered over a week ago and I’m being asked to review my purchase and experience of Lampsy. I say very poor !!”

Helpful Report

Posted 5 months ago

“I recently purchased an item from Lampsy, which I needed promptly. Unfortunately, my experience has been less than satisfactory. Initially, the website malfunctioned during my order; it processed my payment without capturing my address correctly. When I brought this to their attention, responsibility for the website error was not acknowledged. Despite my efforts to confirm a delivery date, I was left without clear information. When I sought to cancel my order and request a refund due to this uncertainty, I was informed that neither was possible. To add to the confusion, I was later told the order was dispatched, but it never reached me. As a customer, this situation is quite distressing. My money has been taken, but I've neither received the service promised nor the item I paid for. While I understand that mistakes happen, the lack of clear communication and resolution from Lampsy has been disappointing. I had high hopes for my experience with this company but based on this incident, I cannot in good faith recommend their service. I hope this feedback is taken constructively and that future customers will see improvements in service reliability and communication.”

Helpful Report

Posted 5 months ago

“Cant write a review because the lamp has been delivered to the wrong address! The photo is of someone elses garage. Lets hope its still in one piece when i eventually get it, Poorshow. Marlynne thomson”

Helpful Report

Posted 6 months ago

Hi Marlynne, I'm really sorry to hear your order has been delivered to the wrong address. If you reach out to help@lampsy.com with your order number, we'll get this sorted for you. Michael

Posted 6 months ago

“I still have not received my order”

Helpful Report

Posted 6 months ago

“I have not yet received my purchase nor have I received any information about when it might eventually be received. Very poor communication.”

Helpful Report

Posted 7 months ago

“Lamp arrived broken and a clear visable attempt to fix it with glue from previous. Havent been able to speak to anyone at Lampsy. very poor.”

Helpful Report

Posted 9 months ago

Hi Thomas, I am unable to find any emails or calls from you. I have sent you an email so we can get this resolved. Kind Regards, Lynn

Posted 9 months ago

“Purchased an item that was ‘in stock’ online with an estimated delivery timeframe of 3-5 working days. Only half of the order was received and after numerous phone calls and emails I am still waiting on the remaining item to be delivered. Would not recommend!”

Helpful Report

Posted 9 months ago

Hi Benedict, thank you for your review - I'm sorry your order was not delivered within the estimated timeframe - we strive to deliver all orders within 3-5 working days, and we apologise you have not received your order as forecast. Orders for multiple items may be sent in more than one shipment - please be assured that the remaining item is on its way to you. If there are any further issues, please contact help@lampsy.com. Kind regards, Glenn

Posted 9 months ago

“Product delivered with scratches on. Not good quality, especially to say I spent £70 for two small wall lamps. It appears that they were damaged before put in the box and the item looks used. Would not recommend.”

Helpful Report

Posted 9 months ago

Hi Charlotte, I'm really sorry to hear that the items arrived damaged. One of our advisors has reached out to organise a free of charge return for you. Please contact help@lampsy.com if you have any queries. Kind Regards, Glenn

Posted 9 months ago

“The lamps are lovely HOWEVER I ordered 3 to go over a kitchen island and have been sent two from one batch and one from another. They are very obviously not the same. I have emailed twice but no one is coming back to me and I can’t find a phone number. Please can someone contact me asap.”

Helpful Report

Posted 10 months ago

Hi Claire, thank you for your review. I understand your issue is currently being handled by our customer service team - I apologise again for the delayed response to your queries. Kind regards, Glenn

Posted 9 months ago

“Very poor customer service. Difficult to get hold of, only despatched after a week once prompted.”

Helpful Report

Posted 10 months ago

“Lamp arrived smashed. I contacted customer services and got a short and unhelpful response. I responded and am still waiting for a response 3 days later. Would not recommend.”

Helpful Report

Posted 10 months ago

Hi Rebecca, I have reached out to you and I believe this has now been resolved. If we can help with anything further, please don't hesitate to let us know at help@lampsy.com. Kind Regards, Lynn

Posted 10 months ago

“The instructions are simply insufficient and only a page with figures and no written instructions. No written instructions and no spare parts are available.”

Helpful Report

Posted 10 months ago

Hi Warren, I'm sorry to hear this. I have contacted you via email - I would be more than happy to help with the instructions, and provide further information if necessary. Kind Regards, Lynn

Posted 10 months ago

“Arrived smashed , have sent email and no reply”

Helpful Report

Posted 11 months ago

Hi Jackie, I believe this has now been resolved by one of our customer service advisors. If we can help with anything else, please contact us at help@lampsy.com. Kind Regards, Glenn

Posted 10 months ago

“I didnt recieve my order”

Helpful Report

Posted 11 months ago

Hi Hannah, many thanks for sharing your experience - I'm really sorry to hear that your order didn't arrive - please email help@lampsy.com with your order number and we can resolve this for you. Kind regards, Glenn

Posted 10 months ago

Lampsy is rated 4.3 based on 1,320 reviews