LampShopOnline Reviews

Name: LampShopOnline
Address: Carrwood Park, Selby Road, Garforth, Leeds, Leeds
Rating: 4.61

4.6 Rating 13,611 Reviews

92 %

of reviewers recommend LampShopOnline

4.6

Based on 13,611 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 8876270

Email:

help@lampshoponline.com

Location:

Carrwood Park,
Selby Road, Garforth,
Leeds
Leeds
LS15 4LG

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LampShopOnline 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All the tubes were broken on delivery, money refunded.”

Helpful Report

Posted 1 year ago

“getting fed up now of requests for reviews when I bought nothing. Leave me alone.”

Helpful Report

Posted 1 year ago

“Called 5 times yeste rday fro 8.30am until 9.15am no answer. Ordered £600.00 of bulbs with TLC”

Helpful Report

Posted 1 year ago

Good Morning David, I am sorry that you did not manage to get through, Just to confirm our contact number 0113 887 6270, If you could please try this number or alternatively contact via email Help@lampshoponline.com Customer services

Posted 1 year ago

“Both lamps came broken at the end, didn't bother with a refund as that would've been too much hassle”

Helpful Report

Posted 1 year ago

Good Morning, I am sorry to hear this, If you could please contact us we would be interested in rectifying this, Customer services

Posted 1 year ago

“I have not received my order. I will be phoneing you on Monday”

Helpful Report

Posted 1 year ago

Hi Ian, I believe your order should have arrived with you. Thanks so much for your reply. Apologies for any delay on expectation. For future reference, we offer next day delivery if the order is needed urgently. Kind regards, Lampshoponline Team

Posted 1 year ago

“My bulb didn’t work”

Helpful Report

Posted 1 year ago

Good Morning David, We are sorry to hear this, Could you please call us on 0113 8876270 so that we can assist you with a replacement? Thank you, Customer services

Posted 1 year ago

“For the second time I have received my order in inappropriate packaging and now have smashed lightbulbs!!! Trying to contact by phone and can’t seem to get through!”

Helpful Report

Posted 1 year ago

“Very poor service. I paid for the"Guaranteed Next Day Delivery" The bulbs were not delivered until the day after the Guaranteed Day of Delivery. This caused extra cost (half day labour cost as well as the equipment used to fit into 5 metre lamposts). When informed LampShopOnline refunded the £4.95 extra shipping costs. The yardstick for companies is how well they make good their failures. In this case it was pathetic. I am taking this further, LampShopOnline are responsible for the information that appears on their website and need to understand what the term Guaranteed actually means. Richard Regan”

Helpful Report

Posted 1 year ago

“I haven’t got order yet”

Helpful Report

Posted 1 year ago

Good Afternoon Stuart, Could you please give us a call on 0113 8876270 so that we can assist you, Thank you, Customer services

Posted 1 year ago

“Haven’t yet received it despite promising it 3 days ago”

Helpful Report

Posted 1 year ago

“You delivered the wrong goods then claimed the goods I ordered were no longer in stock as the manufacturer had changed the specification. Despite this the goods I ordered remain for sale on your website, they are also advertised on a number of other websites. The only redeeming feature is that I was offered a full refund.”

Helpful Report

Posted 1 year ago

Hi Douglas, We sincerely apologise you did not receive the item you had ordered. As mentioned in our correspondence, suppliers like to change tiny details such as lowering the wattage slightly (for energy saving purposes) and fail to inform us. We hope the prompt response and refund resolved your problem and we look forward to hearing from you soon. Kind regards, Customer Services.

Posted 1 year ago

“You look on the site for a tube and the site changed it for a different size and two of them!”

Helpful Report

Posted 1 year ago

Good Afternoon, I am sorry to hear this, Please could you call us on 0113 8876270 so that we can discuss this Customer Services

Posted 1 year ago

“AVOID THIS WEBSITE!!!! No communication or information about my order 12 days after placing my order. When I login it shows my order is “Complete”. Last week and today there is no tracking info. Disaster I should have gone to my local electrical shop and paid a few quid extra!”

Helpful Report

Posted 1 year ago

Good Morning Sumit, I am sorry to hear that you have not received this order, Please could you give us a call on 0113 8876270 so that we can assist you with this, Thank you, Customer Services

Posted 1 year ago

“Extremely poor service. £4500.00 of lights ordered and delivered this week. The delivery and smashed by the courier who dropped the whole order package at height which were incorrectly stacked. The driver then refused to take them back and sped off and left the mess behind. Numerous calls and emails together with photographs of the damage were sent to Lampshop immediately and yet 5 days gone by without resolution. The couriers are accepting full responsibility and cost to Lampshops losses. Lampshop have sent me emails apologising but still refusing to replace the order or reimburse me to enable me to purchase elsewhere. The emails show they are seeking to re-package damaged goods that are sitting in the rain and send back to me at full cost. They have been given assurances and apologies from the couriers that their costs will be covered by them so why am I not receiving replacements or refunds without question. Yet still they are trying to delay replacement or refund as they want to see what they can salvage…..BUYERS BEWARE !!! I’m sure it will be resolved eventually but I now have to pay another £4,500.00 whilst waiting for my refund which shouldn’t be allowed to happen. I will seek compensation.”

Helpful Report

Posted 1 year ago

“Asked for review but have not received the goods yet.”

Helpful Report

Posted 1 year ago

Good Afternoon, Please accept our apologies for the delay, however please note that deliveries to your area can take up to 3 days. I have emailed DX for an update and copied you into the email. Kind regards, Customer Services

Posted 1 year ago

“I cannot comment since I am still waiting for my order to be delivered !”

Helpful Report

Posted 1 year ago

Hi Bernard. We're sorry to hear you have not yet received your order. It's out for delivery today according to Royal Mail. If you would like to contact us on 01138876270 we can update you with the tracking number. Once you receive your order, please consider revising the feedback you have provided to reflect the item(s) you have purchased. Kind regards, Customer Services.

Posted 1 year ago

“I searched for "fluorescent light fitting" and received a fitting that only supports LED tubes. Probably my fault for not reading the blurb more carefully!”

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Posted 1 year ago

“I feel l should warn people about my online experience I am a busy Dr I ordered a replacement bulb and I ask for Royal Mail 24 delivery When I ask for a tracking number at first they didn’t give me one l then found out it was being delivered by a company called DX They did delivery the parcel in time however l should have been told my parcel wasn’t being delivered by Royal Mail and did l want a refund”

Helpful Report

Posted 1 year ago

“Product did not work.”

Helpful Report

Posted 2 years ago

Good Afternoon Lee, I am sorry to hear that you have had problems with one of our products, If you would like to give us a call on 0113 8876270 with your order details we can take a look in to this for you Kind regards, Customer services

Posted 2 years ago

“Almost a week after being told my order was processed and lamps on their way, I'm still waiting.”

Helpful Report

Posted 2 years ago

Good Afternoon John, I am sorry to hear you are yet to receive your order, If you would like to call us on 0113 8876270 we would be more than happy to assist you with tracking your order Kyle Customer services

Posted 2 years ago

LampShopOnline is rated 4.6 based on 13,611 reviews