LampShopOnline Reviews

Name: LampShopOnline
Address: Carrwood Park, Selby Road, Garforth, Leeds, Leeds
Rating: 4.61

4.6 Rating 13,616 Reviews

92 %

of reviewers recommend LampShopOnline

4.6

Based on 13,616 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 8876270

Email:

help@lampshoponline.com

Location:

Carrwood Park,
Selby Road, Garforth,
Leeds
Leeds
LS15 4LG

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LampShopOnline 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The T9 lamp I ordered arrived as advised on time with fedex unfortunately when I plugged it although there was power to the lamp it didn’t work. The connector seemed detached from the tube so this is either a manufacturer fault or damage in transit.”

Helpful Report

Posted 4 years ago

“Ordered 3 items got invoice online and cash taken out of my account.Then received 2 emails each saying could they help as i still had items in basket,Sent email asking what was going on but no reply.Eventually had to phone and was told items dispatched and emails received were always sent up to point of dispatch -what rubbish.Still waiting delivery-why no email re dispatch???”

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Posted 4 years ago

“I have tried for many years to use your company. Your prices and selection of stock are great.! However every time I get let down by your dreadful delivery service. Paying for next day delivery not even leaving the depot. Same old stuff different day. Shame as if you got your act together will delivery I would use you ever week.”

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Posted 4 years ago

“Had to wait a week for delivery, when it arrived my name was not mentioned on the delivery note and it was not in a carton only wrapped up in bubble wrap. Luckily the 3 Light Bulbs were intact and not damaged. The package went round the whole building before I got sight of it. Very disapointed.”

Helpful Report

Posted 4 years ago

Hi Bill, Thank you for taking your time to leave a review. I am sorry to hear that your parcel was missing your name, this is strange so I will have a look into this and see why and where this error has occurred. The parcel would have been wrapped in bubble wrap and in a jiffy bag, apologies if this was not as you expected. I am glad to hear that the lamps were not damaged, I hope all is now in working order. Regards, Ellie Britton.

Posted 4 years ago

“The package was wet and left outside with no "sorry we missed you" note .very disappointed and very lucky it still works as I found it in a puddle.”

Helpful Report

Posted 4 years ago

Hello Chris, Thank you for taking you time to leave a review, I am sorry to hear that the parcel was left with out your consent. Thank you for making us aware of this issue, as I have passed this on to our account manager. They will look into this further with your local depot and the driver who delivered the parcel. Kind regards, Ellie Britton.

Posted 4 years ago

“Paid for pre 12 - arrived just after 4 pm. Not good. LED tube excellent.”

Helpful Report

Posted 4 years ago

Hi Nick, Thank you for taking your time to leave a review, I am sorry to hear that you order did not arrive when expected, I can see that the delivery fee you paid has been refunded in full back to the card you used to pay. Apologies for the inconveniences caused here. Kind regards, Ellie Britton.

Posted 4 years ago

“I am very disappointed with my purchases as when I unwrapped my parcels I expected tubes with the batons, It does not state that you do not. It would be helpful to novices like me if it was stated clearly batons only. If I had known this when I was looking for what I required I would not have proceeded and purchased the items. I had to then go to the nearest town and purchase the tubes I required.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review of your purchase. I am sorry that you are disappointed with the service you have received. I have reviewed the description of the item you have ordered and it states that these fittings do no include the tubes and need to be ordered separately. Kind Regards LampShopOnline

Posted 4 years ago

“The Goods ordered were priced competitively and dispatched promptly. That's the good bit... The carriers being used, Fed Ex are a compete waste of time and space for supplying a business though! What use is a delivery that will "arrive before 6pm and require a signature" to someone who is out working...? No option for a safe place drop or even a timed slot delivery so you can make sure someone is there to take receipt. Very, very poor. Cannot recommend because of this, as you are an Online store.... !!”

Helpful Report

Posted 4 years ago

Hello Steve, Thank you for taking your time to leave a review, I am sorry to hear you had a few issues with your FedEx delivery. Unfortunately the service you paid for was an all day service, this is any time from 8am to 6pm. For future reference we do offer a pre 12 delivery and a pre 10 delivery for just a bit extra. We can also pass messages on to FedEx and ask them to leave in a safe place or with a neighbour, apologies that you were not made aware of this, Best regards, Ellie Britton.

Posted 4 years ago

“Wrong bulbs sent”

Helpful Report

Posted 4 years ago

Hi Barrie, Thank you for taking your time to leave a review, I am sorry to hear that you have received the incorrect lamps. I have sent an email to the email address used when you placed your order. If you can reply and let me know what you have received we can get this rectified for you. Best wishes, Ellie Britton

Posted 4 years ago

“Very late delivery. Still have not received it.”

Helpful Report

Posted 4 years ago

Hi Djilani, I can see that your order was placed on 05/11 and delivered on the 11/11. Your order actually left us on the 7th and was delivered the next working day, unfortunately FedEx only deliver week days. Apologies that your order took a little longer to arrive than expected. We do offer a next working day delivery or a Saturday delivery if ever needed. Kind regards, Ellie Britton.

Posted 4 years ago

“arrived at last, 4 days later than predicted, claims of delivery attempt denied as we were at home at the time, not impressed with the courier, therefore reluctent to recommend.”

Helpful Report

Posted 4 years ago

Hello Russell, Thank you for you your review, I am sorry for the inconveniences caused here I can see that FedEx stated they attempted delivery a few times, which is obviously not the case. All I can do is apologise again for the delay here. I have also made our account manager aware of this. Kind regards, Ellie Britton.

Posted 4 years ago

“I knew very little about LED tubes but I am afraid Sarah who I spoke, gave me the wrong information, since my conversation yesterday with another assistant at your place informed me I was given incorrect information, I decided to make my own investigation, I contacted other online electrical suppliers and a lighting shop, I was told I also require a LED starter to for my LED tube to work in my fluorescent fitting, I am surprised your staff was not aware of this”

Helpful Report

Posted 4 years ago

Hello Bryan, I am really sorry for the confusion caused here, We do sell both types of LED tubes, the ones that are wired single endedly and the ones that come with an LED starter, it sounds like you have been advised on the incorrect tube. You did speak to myself the 2nd time you called and we agreed to process a refund for the tubes without having them returned. I hope you have now found the tubes you require. Kind regards, Ellie Britton.

Posted 4 years ago

“The bulbs haven’t turned up please advise.”

Helpful Report

Posted 4 years ago

Hi Thelma, Thank you for taking your time to leave a review, I can see that your order was dispatched on the 23rd and delivered on the 25th with Royal Mail. Apologies that this took a little longer than expected, we do have a few other services that are a little quicker, these are with FedEx. I hope all is now okay as you have received your order, Kind regards, Ellie Britton.

Posted 4 years ago

“Still waiting”

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Posted 4 years ago

Hello Francis, Thank you for taking your time to leave a review, I can see that your order was placed on the 30tha and delivered on the 5th. You selected the 3-6 working day delivery, this is a standard Royal Mail service. For future reference we do have a few expedited options, with FedEx. I hope all is now resolved as you have received your order, Please let me know if I can be of further assistance, Kind regards, Ellie Britton.

Posted 4 years ago

“I paid for next working day delivery. Because I had not received any confirmation of delivery, I contacted via online chat only to find that my order had not been correctly processed and therefore had not been passed on to the warehouse. I received a refund of the delivery charge but unfortunately when the florescent tube eventually arrived it was smashed in the middle”

Helpful Report

Posted 4 years ago

Hi Jaquelin, I am sorry for the numerous inconveniences caused here. I can see a refund for the £8.99 delivery fee, but I cannot see a replacement or a refund for the damaged goods. I have refunded the remaining money back to your PayPal account, so you have now received a full refund for your order. The money should be back in your PayPal account in the next few hours, Kind regards, Ellie Britton.

Posted 4 years ago

“Order placed with no problems but have never received a receipt. When I called I was told I will get an email as soon as the items are despatched. Never received this email. I received the lamps but where not the ones I ordered. Not a great experience so far”

Helpful Report

Posted 4 years ago

Hello Andreea, I am sorry to hear that you did not receive your VAT invoice, this is usually sent over automatically so I will mention this to our accounting and IT departments. The order number in relation to this review is for 7.2v 6 Cell Batteries. Please reply to this review email and I can resolve the issue with the lamps. Kind regards, Ellie Britton.

Posted 4 years ago

“Once again no invoice received after purchase Fed up with having to call and request a VAT invoice every time”

Helpful Report

Posted 4 years ago

Good afternoon Mr Corcoran, I am sorry to hear you are having recurring issues with your invoices, I have made our accounts team aware of this as well as your account manager here. From now on a VAT invoice will be emailed through as soon as the invoice has been processed. Once again, please accept my apologies for the inconveniences caused. Kind regards, Ellie Britton.

Posted 4 years ago

“Your courier has not delivered the goods as yet.”

Helpful Report

Posted 4 years ago

Good afternoon Mr Fraser, I am sorry for to hear that your order didn't arrive when expected. We did ship your order on the 4th, this should have been with you on the 5th. It looks like something happened with the FedEx van causing the delay. I am sorry you weren't made aware of this and kept up to date. I can see that your order has now been delivered, I hope all is now as it should be. Once again, please accept my apologies for the initial inconveniences caused. Kind regards, Ellie Britton.

Posted 4 years ago

“order came however the description read compact and it was not what I received, I cannot use this bulb and therefore am not happy”

Helpful Report

Posted 4 years ago

Hi Dee, Thank you for your review and for ordering from LampShopOnline. These lamps are known collectively as compact fluorescent lamps. I can see that you have ordered and received a 28w lamp, if this is too big for your fitting it is likely that you were replacing a 16w lamp which is smaller in size. These sizes are published on our website. We would be more than happy for you to return these items to us to replace them with the correct goods if you would like to email this across to sales@lampshoponline.com we will gladly organise a return for you. Kind Regards Matt

Posted 4 years ago

“I ordered lamps for a night light, 7W 240 v. Unfortunately I needed E12s and ordered E14s so they don't work. Not your fault.”

Helpful Report

Posted 5 years ago

Hi Anthony, I am sorry to hear that the lamps ordered weren't suitable. We do have the 7w Bell E12 Nightlight listed on our website, the product number is 02393. We would be happy to take the lamps back for a full refund as we do not have an exchange procedure. Please email sales@lampshoponline.com and we can get the returns form sent through for you. Kind regards, Ellie Britton.

Posted 4 years ago

LampShopOnline is rated 4.6 based on 13,616 reviews