LampShopOnline Reviews

Name: LampShopOnline
Address: Carrwood Park, Selby Road, Garforth, Leeds, Leeds
Rating: 4.61

4.6 Rating 13,594 Reviews

92 %

of reviewers recommend LampShopOnline

4.6

Based on 13,594 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 8876270

Email:

help@lampshoponline.com

Location:

Carrwood Park,
Selby Road, Garforth,
Leeds
Leeds
LS15 4LG

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LampShopOnline 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Offered a 5% discount seeing as i'd left items in basket and said I'd get it at checkout. Well i paid and never got discount, won't rush back I'm afraid.”

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Posted 8 months ago

“They don't work”

Helpful Report

Posted 8 months ago

Good Morning Jayson, We are sorry to hear this, Would it be possible for you to get in contact with our customer services team on 0113 887 6270 We look forward to hearing from you, Customer Services

Posted 8 months ago

“I damaged the lamp on unpacking because it hadn't been packed properly and slipped out the tube. The starter was also missing. I emailed them but they've not responded.”

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Posted 1 year ago

“You want to know my review. I ordered it on Wednesday 15th march. Today is 19th And still waiting. For it to arrive ,royal mail tracked as well. No email or order despatched?”

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Posted 1 year ago

Good Morning James, I am sorry to hear this, After looking into the tracking it appears Royal Mail have attempted a delivery, If you could please get in contact with us to discuss this Kind Regards, Customer Services,

Posted 1 year ago

“Bought Magenta coloured lamps, should have been named baby pink, not the right colour.”

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Posted 1 year ago

“I had no idea that my order would arrive today. If it was not for this notification to write a review then I would have no idea that my order had arrived and was put into my safe place. I was not happy to find that when I opened my order I found rubbish included in my order. I had part of my order packed into an envelope and when I opened the envelope I found the strip you remove from the envelope seal pushed into the envelope. To me, that should be put into the bin and not sent to the customer. I do not consider this to be acceptable sending your rubbish to your customers or in any way think it to be funny. It is a good way to insult your customers and make them think twice before they come back to you.”

Helpful Report

Posted 1 year ago

Hi Roger, Please accept our apologies for sending the envelope seal in your parcel. I can assure you this wasn't intentional on our part. You should have also received confirmation of the dispatch of your parcel via email. Unfortunately it wont specify an exact day for delivery due to your delivery option selected (royal mail). If there is anything else we can help you with please don't hesitate to email or call us. Lampshoponline Team.

Posted 1 year ago

“Ordered bulbs in next day delivery they turned up 3 days later so if you are in a hurry try someone else as this isn’t fast bulbs were fine a little expensive but not stupid I used them as they had a next day service so ultimately dissatisfied”

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Posted 1 year ago

Good afternoon Andrew, I am sorry for the delivery time on your order. As the order was placed around 4pm on a Sunday it wouldn't be dispatched until Monday as stated on our website. Apologies for any confusion & delay again. In future just so you're aware, we do offer a courier next working day guarantee delivery if ordered before 3pm. Thank you, LampShopOnline

Posted 1 year ago

“The products were fine, but the delivery was a disaster. After paying extra for next day delivery, half of the order was a day late. Will think twice about ordering again.”

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Posted 1 year ago

“Bulbs delivered broken due to insufficient packaging and no fragile labelling. It took 4 attemps to get it right.”

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Posted 1 year ago

Good afternoon, Apologies for such an inconvenience caused with this order. We are constantly looking into better ways to reduce any breakages with our packaging while keeping a balance that is as environmentally friendly as possible. Our success rate is highly reliant on the couriers as well unfortunately. Thank you for your review, we are looking into the better ways to package the products you ordered. Kind regards, Lampshoponline Team

Posted 1 year ago

“3 weeks late won't send part orders to keep customers happy.first was 10days late then changed my order as it was going to be over 3 weeks received the different items 18days after order”

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Posted 1 year ago

“Insufficient packaging light panels arrived damaged and miss shape we’ve had to use them as these were in my granddaughters hair salon not very happy Poor quality”

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Posted 1 year ago

“2 out of the 3 lamps ordered were damaged. Gear tray worked perfectly.”

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Posted 1 year ago

Hi Graham, We're very sorry to see 2 of the tubes have arrived damaged. If you could contact our customer services team on 01138876270 or email help@lampshoponline.com we will be happy to resolve this for you. Kind regards, Customer Services.

Posted 1 year ago

“I bought 5 flourescent tubes and had to throw 2 away as they were faulty.”

Helpful Report

Posted 1 year ago

Good Morning, I am sorry to hear you have received 2 faulty tubes, If you have not already could you please contact help@lampshoponline.com so that our customer services can take a look into this? Kind regards, Customer Services

Posted 1 year ago

“Lamps are shown as in stock then told not in stock. V Annoying”

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Posted 2 years ago

“Driver left items out in rain no card to say where he left it put over 6 ft fence Ups absolutely rubbish”

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Posted 2 years ago

“The products I ordered arrived fine - but I paid the extra for next day delivery since we had visitors coming and need the light bulbs having just moved house. They arrived the day after that - a waste of money. The postman blamed storm Eunice but I wasn't so sure....”

Helpful Report

Posted 2 years ago

Hi Nigel, I'm sorry to hear about the delays with your order. At present, we're unable to offer a guaranteed next day delivery service. If you could contact customer services on 01138876270 or email help@lampshoponline.com we'll be happy to look into this for you, Kind regards, Customer Services

Posted 2 years ago

“I was advised by a Lamp shop employee which lightbulbs to buy, they were the wrong ones so I had to send them back and £8.99 postage, even though it was not my fault. I did then speak to another employee and sent her pictures of what I wanted. She ordered me a different bulb.”

Helpful Report

Posted 2 years ago

Hi Julie, I'm sorry to hear you have had some issues with your order. I'm struggling to find any correspondence from yourselves regarding the original incorrect order. If you could send full details to help@lampshoponline.com we are more than happy to resolve this for you, Kind regards, Customer Services

Posted 2 years ago

“Online ordering is a complete waste of time. Next day delivery, does not happen. Online chat to chase up order another failure. Order was supposed to be shipped Friday for delivery Monday, but did not happen. Used the online chat facility to find out why order delayed and was told it would be delivered Tuesday but never happened. Still unsure if my order has been shipped or if I will ever receive it??? Extremely poor service which has cost me financially, and requires a further visit to site to fit the lights if they ever arrive. Needed to let of some steam as it seems no one cares !!!”

Helpful Report

Posted 2 years ago

Hi Gordon, We're sorry to hear you have not received your goods. I can see the delivery option you have selected is 1-3 working days and your order is out for delivery 14/7/21 Many apologies that you believe the service is poor. If you could contact us on 01138876270 or email help@lampshoponline.com we will be happy to resolve this for you, Kind regards, Customer Services

Posted 2 years ago

“The lamp is secure and it came in brand new condition but the customer service is so poor, they haven’t replied to me and its been a week and also they don’t include a free return.”

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Posted 2 years ago

Hi El-Mar, Im very sorry to hear about this. I cant see that you've sent us any emails - please can you email us at Help@lampshoponline.com. Kind Regards Lampshop Online CS Team

Posted 2 years ago

“First delivery of Energiser 4000k LED tubes was damaged in shipment by UPS they were packed in a very thin cardboard box. Replacement LED Tubes sent, delivery late, packed in a hard cardboard tube (good), but were 6,500K not as the paperwork said 4000K. Waiting 4000K replacements and used up the 6,500K tubes elswhere as they said not worth sending back. If I am in the area its their round at the pub.”

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Posted 2 years ago

LampShopOnline is rated 4.6 based on 13,594 reviews