Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 5,296 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,296 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to chase the progress of my order, only to eventually find out that all the items were out of stock. Refund was quick though.”

Helpful Report

“Ordered 4 types of lamp, all in stock according to website. After8 days emailed to find where they were, NOT in stock, waiting arrival fro Holland. Waited a further 14 days, still no lamps, and equally important NO communication. Refund requested, incident reported to PayPal. UNRELIABLE !!”

Helpful Report

“In summary, their shop window is nice and shows a very good range of products. In reality though, my last two orders have taken a few WEEKS to fulfil as - it transpires - their stock nowhere near matches their website. On both occasions, they have not updated me and I had to email & ask where the order was after several days. They replied with an open-ended "difficulty getting stock" email, after which I had no further updates for two weeks and had to email again. On each occasion, when the orders finally arrived, Lamps2udirect had not let me know they'd been dispatched, nor was there any apology. Because of this, I am now an ex-customer and I don't recommend them.”

Helpful Report

“Unfortunately using Lanps2udirect was the worst decision that I made. I ordered items that were showed to be as in stock, received part of the order a week later. One of the tubes were broken, the lamps were well packaged, so I don't believe it was due to the delivery. I sent an email to cancel part of the order, as I had to purchase the items locally to complete a job over a week from purchase date, some more items arrived a couple of days after that email with a response that they did not receive my cancellation email. I asked for a refund for the items that I didn't receive and the broken tube, the amount refunded didn't match the amounts paid for the items not received. I have tried numerous times to contact them via phone, and I have sent emails asking them to contact me to resolve the issue. Due to being a VAT registered company I require VAT invoices and credit notes, which I requested via email and no response. I always judge a company by how they respond to resolve issues that may arise, in this case it has been extremely poor, and I feel I have been left no option but to contact my bank for further advice to retrieve my outstanding funds.”

Helpful Report

“You having a laugh. never got my item and your requesting a review! I had to have a refund after you sent wrong item, then not sending correct item 6 weeks later had to get refund through PayPal resolution centre because you’d stopped responding communication was ok just never got the goods just lots of lame excuses. I’ve still got the lamps you sent me but the box is more use to me. If you don’t have them in stock you should say so. Also ANSWER YOUR DAMN PHONE!!!”

Helpful Report

“Where are they you took my money never received. I'm 75 you should be ashamed.”

Helpful Report

“I ordered 2light bulbs from Lamps2udirect and they sent me a different one to what I ordered. I sent it back as requested and I am still waiting for my refund. I cannot get through on the telephone so will never use this company again.”

Helpful Report

Hello Julia - Thank you for taking the time to leave us a review. We have checked your order and we definitely did not send you the wrong lamps. These were ordered in error, even though we urge people to check the dimensions in the product description, before ordering. We also have not received anything back from you, which will be why you have not been refunded. It's a shame you won't use us again, but in this instance it's difficult to see what we could have done differently.

“Very Slow delivery, extremely well packaged but unfortunately the bulb only lasted one and a half days. I don’t know if I have been extremely unlucky or not but could i dare consider buying another? … way too expensive to try again, sorry”

Helpful Report

“Ordered lamps in November, but no delivery by mid-December. Emailed to query to be told lamps just arrived in stock and will be with me in 3 or 4 days - no indication of delay when ordering or in confirmation. Still, no lamps by Early January so requested a refund, which wasn't processed until I asked again a week later. In the meantime, I ordered the same product from a competitor's website which was delivered the following day.”

Helpful Report

“Ordered bulbs on 9th December. As of 12th January these still haven't been delivered and the supplier refuses to answer queries on the matter meaning that I am having to escalate to my credit card company.”

Helpful Report

“I am yet to receive the product Order No: L2U-1222-165875 CUSTOMER INFORMATION JOHN MITCHELL 90 VERDON STREET WILLIAMSTOWN VICTORIA 3016 Order Date: 14/12/2022 Shipping Service: Royal Mail Standard Email: john@jmcom.com.au Telephone: Paid By: PayPal”

Helpful Report

“Having ordered two bulbs one arrived totally smashed. I left a telephone message which was ignored so e-mailed and that was ignored as well!”

Helpful Report

“I ordered my bulbs 05/12/22 the confirmation said: This e-mail is to confirm receipt of your order. If there are any problems with delivery, i.e If the items purchased are out of stock, we will contact you as quickly as possible. I sent an email 15/12/22 as my bulbs had not arrived. This was the answer: Thank you for your email. Apologies for the delay on this order. We did need to order more of these lamps in. Stock is due into us tomorrow. These will be despatched for you tomorrow and you should expect them by early next week. I sent an email 19/12/22 to ask if my bulbs had been despatched. This was the answer:They arrived, but too late to go out on the same day! They will be leaving today though on a first class service. Thanks again for your patience. I sent an email 28/12/22 as my bulbs had not arrived. This was the answer:I am so sorry for the delay on this order - You have been very patient.These were dispatched via Royal Mail, but I would have expected you to have received them by now! We are out of the office until next week, but I would be happy to resend the order, if you can confirm your delivery address. I will use a first class service to despatch and these will leave next Tuesday, when we return from Christmas! I received my order 05/01/23, the bulbs were in a box without packing or paperwork. I would not order from this company again.”

Helpful Report

“Order placed 19/12/2022. Still haven't received the items ordered!”

Helpful Report

“Paid two delivery charges for two bulbs that fit in the same package”

Helpful Report

“The lamps never arrived.”

Helpful Report

“A substitution of my order was made but it was not a similar product and had a different specification and as such, I was delivered an unusable item which I have stored in the garage and re-ordered the product from another supplier who successfully fulfilled my order in three days”

Helpful Report

“Am still awaiting the balance of an order I placed in November Not happy at all”

Helpful Report

“I ordered these and anticipated their arrival, allowing for postal strikes, after several weeks I chased it up and was advised they would arrive the following day. They didn’t arrive, I chased again, asking for a tracking number. No response. The items have never arrived.”

Helpful Report

“Ordered bulbs on 11th december they had not arrived by the 23rd,so i emailed lamps2udirect as i had not received conformation that they had even been dispatched. I then emailed again after new year and received an email in response to say that part of my order was not available and would be in stock several weeks later. I accepted that i would wait for these items however they could have sent the items they did have in stock and sent the rest at a later date. I feel i should have been made aware of this situation and not have to send several emails and await a reponse.”

Helpful Report

Lamps2udirect.com is rated 4.5 based on 5,296 reviews