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Lamps2udirect.com Reviews

4.5 Rating 5,255 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

4.5

Based on 5,255 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 25th March 2024

Lamps2udirect.com 5 star review on 22nd January 2024

Lamps2udirect.com 5 star review on 21st December 2023

Lamps2udirect.com 5 star review on 14th May 2023

Lamps2udirect.com 5 star review on 9th November 2021

Thomas McGarvey

Lamps2udirect.com 5 star review on 11th August 2021

Dennis Stranack

Lamps2udirect.com 5 star review on 11th July 2021

6

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a led strip light for my kitchen, this replaced my old dull looking strip light. Wanted a brighter longer lasting LED which also is cheaper on the electricity to dave money as well. This is a good light bright and arrived in great condition. (Usually find glass or fragile items, aren't handled correctly, and arrive broken) But not in this case”

“Didn't tell me they were out of stock till I rang them chasing delivery.”

Thank you so much for the feedback, DAVID! We are truly thrilled that you found our website to be helpful and easy to use. We are always striving to make our customers happy, and appreciate reviews like yours. If you ever need help or have any questions, please feel free to reach out to us and we will do our best to assist you.

“Wouldn't order from you again. Still don't have the correct bulb for my night light after calling them. Short in the order then replacing the bulb with same one that I already ordered. I give up.”

Hello Joy, Does this relate to the order you placed in error? You were using low voltage lamps in a 240 volt fitting? What lamp did we send that was incorrect? Hopefully we can resolve this for you.

“I was not made aware of the additinol charges when placing the order, (Post to Ireland-import charges)”

Thank you so much for your review of Lamps2udirect.com! The information regarding additional payment for overseas delivery is advised in our delivery information and terms and conditions. The address section on our site also defaults to UK, which is usually picked up by Export clients before ordering. I am sorry you missed this. Unfortunately, we are unable to cover international delivery charges for domestic prices. In case you have any further questions or queries, don't hesitate to reach out to us. We are always ready to help.

“They have a pretty good range, and their website is excellent and they're very helpful, but in my case, it took a long time to get my purchases.”

“Bit slow with delivery but goods arrived and worked”

“Reasonable turn around from placing order to delivery, but little in the way of keeping the client informed re tracking, hence the score.”

“My order was lost in the post for quite some time. It took a while for them to get the bulb returned by Royal Mail and only then I was sent a replacement. I would have preferred one sent in the meantime. As it was only a low value item. It did come promptly on the second attempt.”

“I ordered a product on 11th January to which I thought was a stock item. Having had zero correspondence from them I called on 6th February to enquire where my order was. I had a very civilised and polite conversation with a representative explaining they still had no stock of this product but we’re expecting delivery late February. I have accepted this and await the goods. I’m disappointed that I have to wait this long without any correspondence from them whatsoever.”

“Good lights”

“Took 3 weeks to arrive, sent wrong items”

“The first delivery of a small light bulb was marred by the arrival of a crushed small box and bent terminals on the bulb itself. Maybe the packaging was unsound. Maybe Royal Mail's rough handling was responsible, despite the clear 'fragile' label on the package. An email to 'lamps2udirect' did result in a free of charge replacement being sent. So the right thing was done in the end.”

“Good product but postage delay was unacceptable. They need to use a Private Courier rather than relying on Royal Mail who were on strike at the time”

“OK but some delay on order due to stock status, and one item missing when goods received”

“The delay in delivery was unjistified.However the lamps are of good quality.”

“Lamps not delivered. No tracking. Information provided. Dreadful service”

“Can't say anything more as not received my parcel yet .”

“I received the lamps and was happy with them but the delivery was slower than expected. I had to chase to ask what was going on with my order and received a plausible and acceptable response but I would have felt more at ease if they had let me know the reason for the delay before I had to chase. Also I did ask whether the same style strip lamp was available in the shorter 221mm length but never got an answer, so overall I am not that impressed with their customer service.”

“Product was shipped on time but one of the bulbs failed after a couple of weeks”

“1 lamp in my order received was broken, better packaging next time, please.”

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Lamps2udirect.com is rated 4.5 based on 5,255 reviews