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Lakeland Furniture Reviews

4.6 Rating 2,721 Reviews

92 %

of reviewers recommend Lakeland Furniture

Company Reviews

Product Reviews

4.6

Based on 2,721 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 1 star review on 23rd February 2024

1580

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our order was delivered promptly. Unfortunately, when we were assembling the breakfast stool, we noticed some scratches and a poor finish on the seat. We got in touch with Lakeland Support, explained the problem and sent some photographs. Lakeland Support immediately contacted us and we agreed to accept a replacement seat. It arrived the following day and our breakfast stool was assembled. Thanks to the Lakeland Support team and in particular Helen for enabling a satisfactory conclusion. Unfortunately, the problem negated the award of 5 Stars and next-day delivery but the follow-up actions demonstrated Lakeland's commitment to customer satisfaction. Well done.”

Posted 5 months ago

Good Morning Sheila, Thank you for the great feedback and rating you have given after receiving your order. I am sorry to read that on the delivery of your new bar stools you found one seat to be damaged but I am pleased Helen helped resolve this swiftly for you and you are now happy with your new bar stools. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“Great choice available and great quality with competitive pricing”

Posted 5 months ago

Good Morning Phil, Thank you for the great feedback and 5*rating you have given after receiving your order. I am pleased you have found there to be great choice and great quality with competitive pricing. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“We ordered 3 barstools. When they arrived one of the base plates was damaged. I took a photo, sent it to customer support. They offered a discount of £12.50 but I refused and asked them to send a replacement plate, which they did. Customer service were quick to respond and resolve the issue.”

Posted 5 months ago

Good Morning Patricia, Thank you for taking the time to leave feedback after receiving your order. I am sorry to read that the base plates were damaged upon arrival but I am pleased to see the team organised a replacement and you are satisfied now with the product. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“Very pleased with the whole process from ordering, communication about despatch and delivery. Arrived sooner than expected. Very pleased with the sofa. Very comfortable. Good quality. Highly recommend.”

Posted 5 months ago

Good Afternoon Jane, Thank you for the 5*rating and feedback you have given after receiving your order. I am pleased you are happy with the whole process from ordering, communication and delivery too and you have found the bar stools to be very comfortable and good quality too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“Right from placing my order I was notified of its progress. Delivery was free but very speedy arriving the next working day. Couldn't fault them at all.”

Posted 5 months ago

Good Morning John, Thank you for taking the time to leave a 5*rating after receiving your order. I am pleased you were kept notified of the progress of the delivery and it arrived the next day! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“Good service good product. Thanx”

Posted 5 months ago

Good Morning Stephen, Thank you for the 5*rating you have given after receiving your order. I am pleased you received good service and found the product to be good also! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“Great looking chair. Easy to assemble. Very comfortable. Well packaged. Received promptly. Thank you.”

Posted 5 months ago

Good Morning, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased you have found the chair to be great looking, easy to assemble and very comfortable also! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“Great kitchen stools, easy to put together and fast delivery.”

Posted 5 months ago

Good Morning Fiona, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased the kitchen stools are great, easy to assemble along with a fast delivery too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“Just as the photo,easy to assemble”

Posted 5 months ago

Good Morning Annette, Thank you for the feedback you have given after receiving your order. I am pleased you have found the product just as shown on the website. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“Great stool , highly recommend”

Posted 5 months ago

Good Morning Andzelika, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you have found the product to be a great bar stool! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“just nowNEW-Edit Delete All good on time and as described”

Posted 5 months ago

Good Morning Richard, Thank you for the feedback and 58rating you have given after receiving your order. I am pleased you found everything was good on delivery and as described! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“Really good quality chairs that look great in our new office. Very comfortable and stylish. So far, very happy.”

Posted 5 months ago

Good Morning Stefen, Thank you for taking the time to leave a 5*rating after receiving your order. I am pleased you have found the chairs to be good quality, look great in your office , very comfortable and stylish too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“Great service. Delivered on time and with care. Product exactly as per description. Great value for money.”

Posted 5 months ago

Good Morning Mirko, Thank you for taking the time to leave a 5*review after receiving your order. I am pleased you received great service, it was delivered on time with care and the product was exactly as described. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“The chair we purchased ticked all the right boxes . Very prompt with delivery . Would buy again .”

Posted 5 months ago

Good Morning Sharron, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased the chair ticks all the boxes for you and you would buy from us again! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“Speedy delivery within 48 hours and the product is as described. Happy with my purchase”

Posted 5 months ago

Good Morning Helen, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased it was delivered quickly, is as described and you are happy with your purchase! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“I thought £54 for a new office chair was worth a punt, and was very surprised at the value for money! The chair is ideal and great quality, also delivered in 2 days from order”

Posted 5 months ago

Good Morning Colin, Thank you for taking the time to leave feedback and a 5*rating after receiving your new office chair. I am pleased you have found the product to be value for money, great quality and ideal also. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“Purchased a pair of stools for use in my kitchen. These were delivered after a chase up so were delayed. The stools are fine and fit for purpose.”

Posted 5 months ago

Good Morning David, Thank you for the feedback and rating you have given after receiving the bar stools. I am sorry to read that there was a delay in the items being delivered but I am pleased you have now found the stools are fine and fit for purpose. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“This item is ideal for what we need.”

Posted 5 months ago

Good Morning Peter, Thank you for the feedback and rating you have given after receiving your order. I am pleased you have found the product to be ideal for what you need. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“Love them! Look very stylish and are really comfy!”

Posted 5 months ago

Good Morning, Thank you for the feedback and ratings you have given after receiving your order. I am pleased you love them and they look very stylish and are comfortable also! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“Pleased with our purchase delivery prompt and all items nicely packaged very please so far.”

Posted 5 months ago

Good Morning, Thank you for the feedback and 5*ratings you have given after receiving your order. I am pleased you are happy with your purchase, delivery was prompt and all items were nicely packaged. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

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Lakeland Furniture is rated 4.6 based on 2,721 reviews