Lady Bailey Caravans Reviews

4.74 Rating 392 Reviews
95 %
of reviewers recommend Lady Bailey Caravans
Merchant Metrics
Shipping & Delivery
delivery methods
Own Driver, Courier
on-time delivery
100%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
Read Lady Bailey Caravans Reviews
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Phone:

01258 880786

Email:

hello@ladybailey.co.uk

Location:

Lady Bailey ParkWinterborne Whitechurch

Very helpful staff, nothing was too much trouble from start to finish of our purchase.
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The whole team were very obliging, polite & helpful throughout our caravan change. The handover process was very thorough and informative and we would recommend your service and support to anyone and will be using you again.
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Excellent customer interface. After a short introduction and finding our needs, we were shown to a few caravans and offered a brief summary. After that, we were left to look in any caravan we wanted for as long as we wanted. So refreshing not to have a sales person constantly on your shoulder. Felt valued as a customer.
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This is the first time I have dealt with Lady Bailey Caravans. I found them very friendly and approachable and the deal (new caravan and trade-in) was very competitive. I would definitely deal with them again and would highly recommend them.
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Second time we've used LadyBailey & again, we've been very happy with the products & service. Very helpful, good prices & would recommend them to anyone.
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We found the team excellent, from our first contact with sales to the handover of our van. If you are looking for a first time purchase or a trade then I suggest you at least have a word with them, I don’t think you will be disappointed.
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Start to finish, excellent service. Right from a welcome coffee, to Simon's guiding us out of that tight turning. Delighted with this our 2nd purchase from Ladybailey. Well worth the journey. Allan and Norma. West Lothian
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I already have read their website
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Great Service from the team at Lady Bailey, second caravan I have bought from them.
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Not happy sink in toilet leaking cosmetic bags wet again, I thought it was are cosmetic leaking, no it the sink, not connected properly .
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Hi Mrs Green, apologies for the unfortunate warranty issue you have experienced, I understand that the service department have resolved the leak with a new tap now and we hope that you enjoy the caravan from here on in. Thank you for the feedback.
The salesman Les was excellent no pressure to buy, we were left alone to make up our own minds which is a rarity. The Caravan was ready to collect on time, and the hand over was in depth and informative. all in all a very good experience from start to finish.
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We feel that our custom was not of such importance but rather another sale On the day of collection it appeared rushed I appreciate we were late due to traffic although we left with plenty of time on our hands On paying the final balance this also appeared rushed with the comment of “right you us some money “ not is everything alright shall we go through the paperwork We spent £22000 on a new caravan but it would appear this is just a sale for Lady Bailey Sadly there are some faults which I would have thought would have been picked up on the PDI oh well another trip back to deliver it for repairs So come on Lady Bailey a little more courtesy a few more smiles and thank you’s
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Hi Mr Phipps, thank you for your feedback. Please be assured we value each and every customer. We are very sorry that you feel you were rushed, this was not our intention and we try to allocate a full 2 hour window for all collections. Apologies that we haven't got it quite right this time and thank you for letting us know.
We part exchanged for a new caravan. The sales team were patient throughout the process. In particularly, Les on sales and Nigel for his knowledge and advice during a demo tow and handover. Our thanks to all concerned.
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We purchased our first ever caravan from Ladybailey in May. The service they gave from start to finish has been first class. Les the salesman left us in peace to look over the caravan and there was no hard sales pitch from him (although he held firm during price negotiations!). Nigel did a thorough hand over and we left confident we could set up and operate everything at our complimentary two night stay at Wareham Forest. When heading home we found we had a problem with our towbar electrics and, even though it was absolutely not related to the caravan, their service team went out of their way to try to resolve the issue for us. The lady in the shop (sorry, didn’t catch her name) was also very friendly, reassuring and helpful. Overall, a great team who do the company proud. We would highly recommend this Ladybailey and would definitely buy from them again in future.
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Comprehensive handover, now enjoying a couple of inclusive days in the Wareham forest. Found a couple of small niggling features with the model. I will address these direct to Bailey
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Both Simon and Nigel were very helpful and a pleasure to do business with,Nigel very informative in demonstrating caravan features, had slight issue with new caravan water pump, they sent an engineer out who sorted fault immediately, would highly recommend to anyone looking for a new or used caravan
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The customer service provided by Les and Nigel was second to none. I can thoroughly recommend Lady Bailey for your caravan needs.
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Outstanding service from ALL the staff at Lady Bailey everyone advises kindly, they are full of knowledge and share so openly, I am new to caravanning and was helped above, beyond my expectations.... Well done to everyone at Lady Bailey..
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Excellent service and support. Simon was a knowledgeable and informative salesman. Nigel, who did the caravan handover, was patient, understanding and was able to help us get to grips with many of the new and innovative features of our new caravan. We would certainly recommend Lady Bailey Caravans. The Walkers.
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Good service from salesman to man in the shop to hand over one small problem first time out internal roof lining keeps coming down and a problem with internal pump told to ring workshop
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Lady Bailey Caravans is rated 4.74 based on 392 reviews