Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 962 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 962 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 1st February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ladderstore are great, just had problems with one of their suppliers with the quality. Ladderstore have been quick to resolve”

Helpful Report

Posted 7 months ago

Good Afternoon, thank you for taking the time to leave us a review we are pleased to hear you were happy with the service. Please accept our apologies for any issues you have encountered with the supply however we are pleased to hear you are happy with the efficient resolution. Should you have any future enquiries please don't hesitate to get in touch.

Posted 7 months ago

“Ordering was easy but tracking was non-existent so delivery arrived without notice. I think this should have been provided by another company. Ladders were perfect. Easy to assemble and as described.”

Helpful Report

Posted 7 months ago

Good Afternoon Julie, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the ease of ordering, that the ladders were as described and that the ladders were easy to assemble. With regards to the tracking we will investigate the issue as you should have had tracking and delivery notification. Please accept our apologies that you did not receive this. Should you have any further enquiries please don't hesitate to get in touch.

Posted 7 months ago

“Site confusing. When ladders arrived realised I'd ordered the wrong ones and asked if I could send them back and exchange them for smaller ones and was told I could but the cost of returning the ladders would be £350.00. The ladders didn't even cost that and the delivery was free on the original order.”

Helpful Report

Posted 7 months ago

Good Afternoon, thank you for taking the time to leave a review. We are sorry to hear you were unhappy with the returns cost. With returns we are unable to collect and replace on the same mode of transport, this is because we use a third party courier who uses separate vans for collections and deliveries. The return cost provided was for the collection and returns for both ladders and accessories. As per our returns policy we are able to accept returns back if you wish to organise this at your own cost however there would be a restocking fee for this which was reflected in the returns cost but it is highly discounted. This price is what the couriers charge for the uplift and return. We had contacted you on several occasions with regards to the returns options but unfortunately with no further response from our initial contact we had to close the case, however If you would like any further information please don't hesitate to contact us

Posted 7 months ago

“Great product. Fitted description accurately. Very good quality.”

Helpful Report

Posted 7 months ago

Hi Belinda, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the product and that it was good quality and the description was accurate. Should you have any further enquiries please don't hesitate to get in touch.

Posted 7 months ago

“Easy to find online. Full range of parts clearly identified for my model Delivered as promised ahead of time. Perfect fit Nothing to complain about at all.”

Helpful Report

Posted 8 months ago

Good Morning Gerry, thank you for taking the time to leave us a review. We are pleased to hear we were easy to find online, the range was clearly identified for your model, it was delivered in good time and that it was the perfect fit. Should you have any future enquiries please don't hesitate to get in touch.

Posted 8 months ago

“second time using theese guys. ladder came very fast after ordering. As described. Cant ask for more! WIll use in the future as well.”

Helpful Report

Posted 8 months ago

Good Afternoon Juan - Jose, thank you for taking the time to leave us a review. Firstly thank you for your order. We are pleased to hear your order arrived quickly and was as described. Should you have any future enquiries please don't hesitate to get in touch.

Posted 8 months ago

“I got this request for feedback before the item i have purchased even arrives, says it all really”

Helpful Report

Posted 8 months ago

Dear Malcolm, thank you for taking the time to leave us a review. I've checked our system and when the review request was sent out we had notification that your order was shipped and therefore should have been delivered, there however was a very slight one day delay on the delivery of your item. I have checked the progress of your order and see this item was signed for yesterday (09/08/23). Many apologies regarding the delay in transit and the premature review request. Should you have any further requirements please don't hesitate to get back in touch.

Posted 8 months ago

“Efficient service”

Helpful Report

Posted 8 months ago

Good Morning Rupert, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the efficient service. Should you have any future enquiries please don't hesitate to contact us.

Posted 8 months ago

“The process was easy, my only complaint is that there was no delivery date when i ordered it.”

Helpful Report

Posted 8 months ago

Good Morning Alex, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the process of ordering. Please accept our apologies you did not receive an email with the delivery date on before you made contact with us, however we will look into why an email was not received. Should you have any further enquiries please don't hesitate to contact us .

Posted 8 months ago

“Super 💯 💯”

Helpful Report

Posted 8 months ago

Hi Edmundas, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the product and service. Should you have any future enquiries please don't hesitate to contact us.

Posted 8 months ago

“Our first loft ladder order was damaged upon arrival, however, after an email, a new one was sent out immediately and arrived the next day. I can not fault the customer service it was amazing. The product is substantial and fitted well, definitely a two-person job, overall definitely a good quality item and a great company.”

Helpful Report

Posted 8 months ago

Good Morning Arwel, thank you for taking the time to leave us a review. We are sorry to hear the original ladder that arrived was damaged in transit however we are glad a replacement was sent immediately out and arrived quickly. We are also really happy to hear you were pleased with the customer service and the quality of the product and I will be sure to pass your lovely comments back to the team. Should you have any future enquiries please don't hesitate to contact us.

Posted 8 months ago

“WELL DONE LADDERSTORE I ordered a Werner 3 section loft ladder to replace an earlier model. A friend was on hand to install it but due to go on holiday so I opted for next day delivery. I failed to notice the request had to be made by 1200 the previous day. I telephoned to sort it out but inevitably this took time. This was entirely my fault but the next day delivery charge was promptly refunded. I was, however, greatly impressed with the effort made to deliver the ladder as quickly as possible. Final arrangements resulted in the ladder arriving 3 days later than I'd hoped but it arrived by 0930. I 'met' several members of staff in the process and they were all helpful, courteous and tolerant. Jean Tallantire”

Helpful Report

Posted 8 months ago

Good Morning Jean, thank you for taking the time to leave us a review. We are sorry to hear the next day request was not as expected due to the cut off but we are pleased that this was rectified as quickly as possible. We are really pleased to hear you found staff helpful, courteous and tolerant and I will be sure to share your lovely comments with the team. Should you have any further enquiries please don't hesitate to contact us.

Posted 8 months ago

“Great service! Good information about the product and all delivered on time. Thank you.”

Helpful Report

Posted 8 months ago

Hi Marianne, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the service and that you found the information you required. We are also pleased that the order arrived on time. Should you have any future enquiries please don't hesitate to contact us.

Posted 8 months ago

“Good quality, quick delivery”

Helpful Report

Posted 8 months ago

Good Morning Biser, thank you for taking the time to leave us a review, we are pleased to hear you were happy with the product, that it was good quality and that it arrived quickly. Should you have any future enquiries please don't hesitate to contact us.

Posted 8 months ago

“Timely delivery and product exactly the one that was required. Very good price. Thanks.”

Helpful Report

Posted 8 months ago

Good Morning Wendpanga , thank you for taking the time to leave us a review. We are pleased to hear you were happy with the product, that it arrived in a timely manner and you were also happy with the price. Should you have any further enquiries please don't hesitate to contact us.

Posted 8 months ago

“Very pro,pt delivery and a good quality product”

Helpful Report

Posted 8 months ago

Good Morning Paul, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the prompt delivery and the quality of the product received. Should you have any future enquiries please don't hesitate to contact us.

Posted 8 months ago

“Good price and prompt delivery. However, no notification of dispatch or of pending delivery.”

Helpful Report

Posted 8 months ago

Hi David, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the prices and the prompt delivery service. Please accept our apologies with regards to not receiving notifications, we will look into this. Should you have any future enquiries please don't hesitate to contact us.

Posted 8 months ago

“Great service and delivery from this company. My only gripe is this trend towards the first step being low to the ground which is a pain when it’s a different riser measurement but I’m sure once I’ve tripped over a couple of times I’ll get used to it….”

Helpful Report

Posted 8 months ago

Good Afternoon Darrell, Thank you for taking the time to leave us a review, we are pleased to hear you were happy with the delivery and the service. We will pass the comments on to the suppliers with regards to tread height. Should you have any future enquiries please don't hesitate to contact us.

Posted 8 months ago

“Great communication and very easy to work with.”

Helpful Report

Posted 8 months ago

Good Afternoon, thank you for taking the time to leave us a review we are pleased to hear you are happy with the service; the communication and the ease of working with us. Should you have any future enquiries please do not hesitate to contact us.

Posted 8 months ago

“Very disappointed in the misleading website at checkout. Lack of information led me to pay for next day delivery that turned up the following week. Having complained to customer service about it, they said I should have read the small print, but at the same time they admitted that their website could be better. Also communication with customer services was not very good so unlikely that I would use ladderstore again.”

Helpful Report

Posted 9 months ago

Good Afternoon Michael, thank you for taking the time to leave us a review and we are sorry to hear that it is unlikely you would use Ladderstore again. Upon review of the website, our delivery section; which can be found on every product page, does state that orders must be placed Monday to Thursday before 12pm for delivery the next working day. Whilst this is stated in both the terms and conditions and within each product page we agree it could be made a little more transparent on the checkout and this is something we will review. Thank you for your feedback.

Posted 8 months ago

Ladderstore is rated 4.5 based on 962 reviews