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La Redoute Reviews

1.8 Rating 245 Reviews

18 %

of reviewers recommend La Redoute

Company Reviews

1.8

Based on 245 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read La Redoute Reviews

About La Redoute:

French Style Made Easy at La Redoute, sells Womens Tops, Dresses, Trousers, Jeans & Coats, Childrens Clothes, Mens Clothing plus Homeware. La Redoute have an extensive collection of women’s fashion with everything from exclusive ranges by international designers to great value, plain white T-shirts. We also offer baby wear and childrenswear, and even fashion-conscious teens will be satisfied with great brands like Tipster, Adidas and Nike.

Visit Website

Phone:

0844 842 2222

Email:

helpline@redoute.co.uk

Location:

Redcats (UK) plc 2 Holdsworth Street
Bradford
BD1 4AH

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La Redoute 3 star review on 24th August 2021

La Redoute 5 star review on 11th August 2021

Lorraine Gilmour

Anonymous

Anonymous // 01/01/2019

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“Het hout van het product wat ik heb besteld kwam beschadigd aan met lelijke vlekken. Erg jammer want mijn bestelling was 200 euro. Ik heb contact opgenomen met de klantenservice, en na 5 dagen was de reactie dat ik de volgende keer 10 euro korting op een bestelling van tenminste 50 euro kon krijgen. Hierop heb ik gereageerd dat ik het daar niet mee eens ben en heb daar verder geen reactie op ontvangen (7 dagen later). Ik kende La Redoute hiervoor niet, en zal hier verder ook nooit iets van kopen. Als je mij om advies vraagt… kijk verder naar een andere shop waar ze wel degelijke producten aanbieden en een normale klantenservice bieden waar ze moeite in steken om een gepaste oplossing te vinden voor hun klanten en (tijdig) reageren.”

Posted 1 year ago

“Don’t buy Fromm them, they gone downhill in the last few years. Ordered clothes and returned them over 2 week ago. They don’t pick the phone or respond to emails. Lucky I ordered by credit card and the raise a dispute. Hope some one in the company read this. Awful service.”

Posted 1 year ago

“I received the wrong order after waiting for it for 2 weeks. All my attempts to get in touch with the company have failed. Impossible to get through via phone. You are met with the following message; I’m sorry all our lines are busy today! And then they hang up. Just like that - apparently all the phones are busy ALL the day. I get no response to my email either! I can’t believe how a company like this can exist!”

Posted 1 year ago

“We were so wary about ordering after reading some poor reviews - however, we really didn't need to worry. Tracking progress before dispatch wasn't great. But when order was ready, we were kept well informed and delivery process was smooth. Packaging of items (bedside tables) was brilliant - very secure and well padded, particularly considering outside box was very battered. Items themselves are lovely - we have shopped around for 6 months looking for what we want. They are well made, great price, and good quality. Drawers not very smooth to open and close, but overall, so impressed.”

Posted 1 year ago

“Say sorry for numerous mess ups on delivering the wrong items, but just sounding platitudes. Dreadful service.”

Posted 1 year ago

“I am very happy with all my purchases from this company. I love the nyong curtains and have a few pairs. Like how you can see from the inside out but not from the outside in. Not sure how that works but it does. Also a lovely round jute rug now ordered in a larger size. Sorry do not know how to add pictures”

Posted 1 year ago

“Worst company I have ever dealt with. Ordered a £400 coffee table that arrived defected and scratched. Still waiting for a new one 4 months later. Worst communication I have experienced - lack of care and service to their customer.”

Posted 2 years ago

“So damned annoying using their website. I've twice tried to register as a new customer with them, using two different email addresses. I had a healthy order and registered as a customer using saved Google passwords...twice I couldn't log in. I've given up and will shop elsewhere.”

Posted 2 years ago

“Awful company, I would stay well away unless you want to buy 1 or 2 cheap items. Customer service is awful, the worst I have ever experienced. Avoid at all costs!”

Posted 2 years ago

“scummy payment strategies. desceptive offer codes. shoddy customer support. go anywhere else”

Posted 2 years ago

“Ordered a product it came fast - in the WRONG colour trying to get help from customer service was a nightmare! Then they accused ME of ordering the wrong colour. All in all 8 weeks to sort due to their incompetence. I contacted Citizens Advice Buteau, who contacted trading standards in the end. Whatever their website says they will do - they WONT !!! My advice is AVOID - far too stressful a purchase!”

Posted 2 years ago

“Fast delivery free on click and collect. Fast delivery. I bought Elina bed linen sets and worth mentioning the colours are lighter than pics on website, grey green and Rose Veneto. I'm keeping though as pleased with the quality and 40% reduction in sale. Recommended”

Posted 2 years ago

“I ordered a 300euro sideboard table and a $15 laundry basket. I received the sideboard and not the basket. I emailed them about not receiving the basket and they are sending me back and forth emails to prove that the basket was delivered even though it never reached me. Why would I lie for a cheap basket? Should I have not emailed them to let them know I didn't receive it? Very frustrating customer service experience and never shopping for them again.”

Posted 2 years ago

“Customer service is diabolical. They just dont care once you've made a purchase. It's a shame as they have nice products.”

Posted 2 years ago

“A scam. They were unable to deliver what I ordered over 6 weeks ago. I have reached out to their customer support 5 times. Each time they either did not respond or responded with no info, e.g. "we will check". They didn't check. I contacted the courier who apparently returned the package to them because of missing information. They owe me over 100 euro. I will of course never order from them again but in the meantime am exploring enforcing my legal rights. AVOID at all costs, this company is not genuine.”

Posted 2 years ago

“Ordered a black leather handbag, received a canvas rucksack, they may as well have sent a plastic carrier bag for all the care and attention paid to the order! Gave up on la redoute years ago after bad service but gave them another chance, this was their last. I 100% recommend using a different company and not purchasing from la redoute.”

Posted 2 years ago

“I ordered an item of furniture that hadn’t arrived after 2 weeks of being dispatched I contacted customer service by email explaining I hadn’t received the item. I didn’t hear back until filling in a poor review. I then received an email almost 3 weeks after ordering saying a refund had been issued without asking me what resolution I would like. I really wanted the item of furniture which they have now increased the price of by more than £100 than the price I purchased. Terrible customer service!!!”

Posted 2 years ago

“I ordered some furnishings on your spanish website on the 19 of November, and not only have I not received my package yet, but also your Customer Service in Spain is incapable of giving me a solution. I have called nearly 10 times and every time I have received the same answer. Terrible service.”

Posted 2 years ago

“HOW DO I GET INTO MY ACCOUNT???!! EVERY TIME WITHOUT FAIL LR TAKES ME ALL.AROUND THE WEBSITE TO EVERY CONCEIVABLE SECTION BUT NEVER NEVER NEVER TO MY ACCOUNT. IT IS NO LONGER FUNNY, JUST REEEALLY FRUSTRATING!! WE ALL KNOW WHY YOU DO IT BUT IT DOESN'T MAKE ME WANT TO BUY MORE, IT JUST MAKES ME WANT TO LOOK ELSEWHERE. PLEASE STOP DOING IT OR I WON'T BOTHER WITH LR IN FUTURE. SERIOUSLY!”

Posted 2 years ago

“I wish you could rate 0 starts, as they don’t even deserve 1. I ordered a nest of side tables which arrived faulty, I then called to arrange for a replacement to be sent out. The replacement was delivered to the wrong address, and when it did get to me it was faulty again, exactly like the previous one. I called to arrange collection and refund of both items and this process can only be described as painful. As I write this review I am still waiting for collection after calling to schedule 5 times!!!!!! Each time it has been scheduled a driver has come to collect it there has been an issue. Whether it is that the parcel is too big for the driver, there is no label or even turning up to my billing address when I emphasised so many times they are at a different address. It has been an absolute displeasure and a nightmare buying from this company. AVOID AT ALL COSTS. They need to be shut down!”

Posted 2 years ago

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La Redoute is rated 1.8 based on 245 reviews