Kurt Geiger Reviews

"Quality Issue with Recent Purchase & Bad Aftersales Experience\r\nOn the 26th of December, I purchased a bag from Kurt Geiger store in Oxford Street, as my daughter's Christmas Gift and unfortunately, on the 27th (just one day from the purchase of the bag), both the zipper and the chain fell apart. Realizing the urgency of the matter, I visited the store on the morning of the 28th of December, just three hours before my return flight to Greece.\r\nI took a taxi to the store with the hope of requesting a straightforward replacement, not a refund. I firmly believe that the premature failure of the zipper and chain constitutes a technical flaw, especially given the reputable nature of Kurt Geiger products. This issue is far removed from the quality one would expect from a brand like Kurt Geiger and is more in line with experiences one might associate with products from less reputable sources. I was left incredulous when the store Manager suggested that she was unaware of the conditions under which the bag had failed and did not accept to replace the bag. Honestly? This response is not in line with the level of service and professionalism I have come to expect from Kurt Geiger. I contacted the customer support via email and their reply was that they emailed the store of purchase with order and my contact details. They asked them to contact me directly on call for a resolution and that THE CHOICE OF RESOLUTION WILL BE AT STORE'S DISCRETION (who they already refused the replacement). No one has contact me. That is really disappointing and obviously my daughter was very upset, and she can't use the bag we bought for her as a special Christmas gift from London. Do you find it reasonable for such a bag to break within a day, and the request for replacement to be denied? Normally, I would request a refund given all the inconvenience I have experienced, but I am specifically asking for a replacement........"

"Quality Issue with Recent Purchase & Bad Aftersales Experience\r\nOn the 26th of December, I purchased a bag from Kurt Geiger store in Oxford Street, as my daughter's Christmas Gift and unfortunately, on the 27th (just one day from the purchase of the bag), both the zipper and the chain fell apart. Realizing the urgency of the matter, I visited the store on the morning of the 28th of December, just three hours before my return flight to Greece.\r\nI took a taxi to the store with the hope of requesting a straightforward replacement, not a refund. I firmly believe that the premature failure of the zipper and chain constitutes a technical flaw, especially given the reputable nature of Kurt Geiger products. This issue is far removed from the quality one would expect from a brand like Kurt Geiger and is more in line with experiences one might associate with products from less reputable sources. I was left incredulous when the store Manager suggested that she was unaware of the conditions under which the bag had failed and did not accept to replace the bag. Honestly? This response is not in line with the level of service and professionalism I have come to expect from Kurt Geiger. I contacted the customer support via email and their reply was that they emailed the store of purchase with order and my contact details. They asked them to contact me directly on call for a resolution and that THE CHOICE OF RESOLUTION WILL BE AT STORE'S DISCRETION (who they already refused the replacement). No one has contact me. That is really disappointing and obviously my daughter was very upset, and she can't use the bag we bought for her as a special Christmas gift from London. Do you find it reasonable for such a bag to break within a day, and the request for replacement to be denied? Normally, I would request a refund given all the inconvenience I have experienced, but I am specifically asking for a replacement........"

"Quality Issue with Recent Purchase & Bad Aftersales Experience\r\nOn the 26th of December, I purchased a bag from Kurt Geiger store in Oxford Street, as my daughter's Christmas Gift and unfortunately, on the 27th (just one day from the purchase of the bag), both the zipper and the chain fell apart. Realizing the urgency of the matter, I visited the store on the morning of the 28th of December, just three hours before my return flight to Greece.\r\nI took a taxi to the store with the hope of requesting a straightforward replacement, not a refund. I firmly believe that the premature failure of the zipper and chain constitutes a technical flaw, especially given the reputable nature of Kurt Geiger products. This issue is far removed from the quality one would expect from a brand like Kurt Geiger and is more in line with experiences one might associate with products from less reputable sources. I was left incredulous when the store Manager suggested that she was unaware of the conditions under which the bag had failed and did not accept to replace the bag. Honestly? This response is not in line with the level of service and professionalism I have come to expect from Kurt Geiger. I contacted the customer support via email and their reply was that they emailed the store of purchase with order and my contact details. They asked them to contact me directly on call for a resolution and that THE CHOICE OF RESOLUTION WILL BE AT STORE'S DISCRETION (who they already refused the replacement). No one has contact me. That is really disappointing and obviously my daughter was very upset, and she can't use the bag we bought for her as a special Christmas gift from London. Do you find it reasonable for such a bag to break within a day, and the request for replacement to be denied? Normally, I would request a refund given all the inconvenience I have experienced, but I am specifically asking for a replacement........"

"Quality Issue with Recent Purchase & Bad Aftersales Experience\r\nOn the 26th of December, I purchased a bag from Kurt Geiger store in Oxford Street, as my daughter's Christmas Gift and unfortunately, on the 27th (just one day from the purchase of the bag), both the zipper and the chain fell apart. Realizing the urgency of the matter, I visited the store on the morning of the 28th of December, just three hours before my return flight to Greece.\r\nI took a taxi to the store with the hope of requesting a straightforward replacement, not a refund. I firmly believe that the premature failure of the zipper and chain constitutes a technical flaw, especially given the reputable nature of Kurt Geiger products. This issue is far removed from the quality one would expect from a brand like Kurt Geiger and is more in line with experiences one might associate with products from less reputable sources. I was left incredulous when the store Manager suggested that she was unaware of the conditions under which the bag had failed and did not accept to replace the bag. Honestly? This response is not in line with the level of service and professionalism I have come to expect from Kurt Geiger. I contacted the customer support via email and their reply was that they emailed the store of purchase with order and my contact details. They asked them to contact me directly on call for a resolution and that THE CHOICE OF RESOLUTION WILL BE AT STORE'S DISCRETION (who they already refused the replacement). No one has contact me. That is really disappointing and obviously my daughter was very upset, and she can't use the bag we bought for her as a special Christmas gift from London. Do you find it reasonable for such a bag to break within a day, and the request for replacement to be denied? Normally, I would request a refund given all the inconvenience I have experienced, but I am specifically asking for a replacement........"

"Do not shop here!!!! They sent my huge bag in a small box causing it to be wrinkled and folded it. I returned it on 11\/20 and being that my son lost the return label receipt they are stating they never received the return. Stores always keep the return label barcodes and they should definitely be able to tell that the item was returned. When you respond to them there is always a different person that responds to you! One agent responded asking me for the store I dropped off the package so they could file a report the next agent said there is nothing they can do! The purse was almost $200 and I know they received it back it\u2019s ridiculous how they treat there customers if you lose the return label tracking information they lie and say they didn\u2019t receive it so that they don\u2019t have to refund you. I have spent a lot of money with them and this is not the way you treat your customers."

"This company doesn\u2019t even deserve one star! I placed an order 3\/15\/23 I reached out via email several times for update and they advised me the order will be processed ASAP. This was the response I received twice other responses were vague stating my inquiry has been received and they are working on my order ASAP they apologize. So after waiting patiently and periodically checking on my order. I wake up to an email this morning 4\/5\/23 stating my money has been refunded and give it 3-5 business days to reflect. Again I reach out concerned what happened and of course the same tired lame excuse of we\u2019re sorry for any inconvenience. Like, excuse me this is the worst treatment\/customer support I have ever received from any company. And to think a email stating sorry is acceptable. After weeks of them telling me my order has been processed or they are processing ASAP!"

"This company doesn\u2019t even deserve one star! I placed an order 3\/15\/23 I reached out via email several times for update and they advised me the order will be processed ASAP. This was the response I received twice other responses were vague stating my inquiry has been received and they are working on my order ASAP they apologize. So after waiting patiently and periodically checking on my order. I wake up to an email this morning 4\/5\/23 stating my money has been refunded and give it 3-5 business days to reflect. Again I reach out concerned what happened and of course the same tired lame excuse of we\u2019re sorry for any inconvenience. Like, excuse me this is the worst treatment\/customer support I have ever received from any company. And to think a email stating sorry is acceptable. After weeks of them telling me my order has been processed or they are processing ASAP!"