Kraken Corals Reviews

Name: Kraken Corals
Address: Unit 3 Cunliffe Court, , Clayton le Moors, Clayton le Moors
Rating: 4.86

4.9 Rating 1,820 Reviews

97 %

of reviewers recommend Kraken Corals

4.9

Based on 1,820 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01254375333

Email:

info@krakencorals.co.uk

Location:

Unit 3 Cunliffe Court, , Clayton le Moors
Clayton le Moors
BB5 5JG

Kraken Corals 5 star review on 25th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was damaged at the end but had to keep as its a hassle sending it back”

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Posted 3 months ago

“Everything arrived on time and packaged well. What to up would expect tbh.”

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Posted 3 months ago

“Good customer service, but didn’t even receive the order for cancelled 3days after”

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Posted 8 months ago

“Becoming my preferred supplier but Online order Kalkwasser container arrived with seal broken. Less than ideal given the chemical concerned. Accepted condition. Previous orders have been excellent.”

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Posted 9 months ago

“I ordered a selection of frozen fish food from Kracken Corals. I thought the prices were great. However, once the parcel had been delivered. I opened it to find all of the food had all defrosted, had leaked everywhere and was very warm. Rendering it unusable for my fish. This was a disappointment and a very smelly (warm, defrosted fish food does NOT smell nice!!) mistake! However, when I contacted Kracken Corals customer Support they were fairly swift in dealing with my complaint and promptly refunded me. Will try and use them again in the future if the packaging methods are improved.”

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Posted 1 year ago

“At least half the shrimps in one bag were dead”

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Posted 1 year ago

“Great company with great products but giving 3 stars only for using Royalmail delivery service and my delivery took 5 days due to strikes. If they use DPD or others, I would have given 5 stars. Get rid of Royalmail now and you have a better chance of retaining customers. I'm going to be using Charterhouse Aquatics again since they use DPD.”

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Posted 1 year ago

“Haven't started using the product yet but it's a shame you had to use Royal Mail for delivering it! The 24hr service it was sent in turned into a 48hr service (as they all seem to these days) and know one was there to receive the delivery so ended up being a 72hr service.”

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Posted 1 year ago

“Bucket of salt delivered damaged inside of outer box and had split the bag containing salt. Luckily had spare bucket to put salt in but disappointed nonetheless.”

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Posted 1 year ago

“Decent set up, shame the fish didn't last a week”

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Posted 3 years ago

“Although the actual order and delivery process was exactly as you would expect these days, it is very automated and if you reply to any email, in my case to increase the order, there was no response which is very disappointing and meant I purchased elsewhere”

Kraken Corals 3 star review on 24th November 2020

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Posted 3 years ago

HI Bill, sorry you didn't receive a reply, this is unusual, the emails usually come to me and i don't recall seeing one. Having searched my emails (including deleted) with your email address the only one i can find is the PayPal confirmation from you original order so not sure where in cyberspace its shot off to.

Posted 3 years ago

“The delivery time is too long. Is taking too much time to arrive.”

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Posted 3 years ago

Sorry you have had issues with delivery speed, unfortunately things can be slower at the moment due to covid, this means some of our products take longer to get hold of from suppliers as most marine products come from china or the US. We are trying to increase our stock levels to prevent this.

Posted 3 years ago

Also, ive just checked on your order, you placed the order on 30th May (a saturday) and you paid for saturday delivery the next available saturday is 06 June (tommorow) Your order is leaving today to be delivered tommorow as requested.

Posted 3 years ago

“Product not yet arrived.”

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Posted 4 years ago

Delivery was attempted by DHL 6 days ago, unfortunately they were unable to deliver your item.

Posted 4 years ago

“Service was alright, but did not receive a confirmation email from Kraken corals to let me know that my purchase was successful.”

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Posted 5 years ago

Sorry to hear this. It's possible the email ended up in your junk as it sometimes does. We have worked extensively to try and reduce this and we now send all our emails through Google's servers.

Posted 5 years ago

“My order took a very long time to come despite paying next day delivery charge. That said when I spoke to them about my concerns they sorted this out and I eventually received my package. I would still use them again in the future”

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Posted 5 years ago

Kraken Corals is rated 4.9 based on 1,820 reviews