“I really stupidly pulled out my washing machine before unplugging it and Dom kindly came round the same day and repaired a very broken socket! He also helped me try figure out a problem with my washing machine too. It was a friendly and easy service, I would highly recommend”
“Lamp broken by engineer. Customer service hung up when i called to explain the problem. See attached email correspondence when i sent them an invoice to cover the cost of the broken lamp. Avoid this company.”
Posted 2 years ago
Utmost care and attention has always been priority at Ko Electrical. Mistakes can and do occur, however in this instance the lamp damage had been reported and whilst every effort had been in place to prevent any damages unfortunately this tenant had too many extension leads attached.
We have offered to provide compensation for the damages on the basis a receipt of purchase was provided. We received a self generated invoice which we questioned. No store receipt has been provided since.
“One of the most professional companies you can work with. As a building contractor,I would always recommend their electrical experience and knowledge. Any negative comment regarding their services I believe to be untrue and it's been dealt with accordingly by the owner. If you want to have a real electrician,call KOElectrics LTD I always am happy with them.
“Avoid this company. We paid them to do an electrical installation at our offices. Nearly three months on and no work has been started nor has anyone from the company offered an explanation as to why. They have instead blocked contact with us and we are trying to get our money back. There are dissolved and newly incorporated companies on the company register with the names we were given (KO electrical), (Imperial Electrical Contractors). The contact address given is known to be used by scammers. Beware.”
“""Awful service, they have taken our deposit and never turned up to do the job.
I have left a number of messages and emails asking for a manager to call me and know one has called back. Awful service avoid at all costs. We are now seeking legal advise to get money back.”
Posted 3 years ago
Unfortunately in circumstances where services are cancelled, we do have a cancellation charge. Your booking was made over a month ago yet we received your deposit the day before your proposed booking date and a voicemail to cancel the work. We had followed up on your booking with prior notice and reminded that a deposit had not been received. A representative will be in touch shortly.
“My experience with KO Electrical was pretty smooth and fun. A friend introduced me to the company and from there on, it has been great working with this guys. Ken was one hell of an expert, that guy is talented and very professional. I can only say that if you want a reputable company that would not but a hole in your pocket for fixing electrical issues in your home or office, this is the right company. I am recommending KO Electrical.”
“One of the best companies I have worked with. I booked an appointment with Fred for 9.45 am, he came right on time and did an excellent job in my office. Am really satisfied with the job done and I will come back whenever the need arises. Thanks once again.”
“There are two things for which I rate companies that I used. First is their customer service and secondly their level of professionalism in delivering their services. On both occasions, KO Electrical scored 100%. Dom was exceptional and the guys were great too. I recommend this company”
“Am short of words to describe how satisfied I am with the job that Martins and the guys did in my apartment. If there is anything higher than a five star rating I think that's what they deserve. I will surely come back again and above all, i recommend KO Electrical for those that needs value for their money”
“If the rating system is more than five star, this company deserves it and even more. Their customers service is the best I have ever seen and they know exactly what they are doing. One of the best and their team of workers lead by James was exceptional am really grateful for the job they did in my home I will surely use them again. They are recommended”