KLM UK Reviews

Name: KLM UK
Address: KLM – Europe Customer Care Centre, PARIS
Rating: 2.27

2.3 Rating 11 Reviews

27 %

of reviewers recommend KLM UK

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0871 231 0000

Location:

KLM – Europe Customer Care Centre
PARIS
TSA 21235 75564

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Anonymous

Anonymous // 01/01/2019

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“KLM is becoming one of the world's worst. cancelled the 13:30 flight from Ncl to Ams for allegedly 'bad weather' 2hrs before the flight (we were at the airport), then they booked us on another flight (17:30) same day and as a gesture of goodwill they offered an upgrade then whilst at the airport, 2hrs before sent an email booking us next day and when we called then, they said both bookings were an error, booked us on a different flight and believe it or not, the 'goodwill' upgrade offered was withdrawn”

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Posted 5 months ago

“I am writing to express my deep disappointment and frustration with my recent experience with KLM Airlines, specifically concerning flight KL1527 on August 28, 2023. This ordeal has left me deeply unsatisfied and dissuaded from ever considering KLM as a viable airline option in the future. On the mentioned date, I received a text notification informing me of flight cancellations, which led me to Amsterdam Airport Schiphol. Upon arrival, I was met with the bewildering situation where the KLM customer service desk was closed, leaving passengers in the lurch. Instead of providing proper assistance, KLM staff merely offered basic advice and handed out disruption information letters. According to the initial information provided by KLM staff, my flight was canceled due to UK traffic control problems. I was instructed to book accommodation on my own and assured that my flight would be rebooked within an hour. Following their advice, I made the necessary arrangements for a room and returned to the city center via train. However, to my dismay, I did not receive any rebooking notification within the promised timeframe. After waiting in vain, I decided to contact KLM customer care, only to be put on hold for an excruciating 40 minutes. When someone finally answered, they abruptly cut off the call, displaying a complete disregard for the passengers' concerns. I had no choice but to call back, and to my utter disbelief, I was informed that my flight was, in fact, operational, contradicting the previous information given by KLM staff. This inconsistency resulted in a mad scramble to return to the airport and barely make it in time for my flight. Furthermore, despite numerous attempts, I have not received any response from KLM's customer complaints department. Given this lack of communication, I resorted to seeking assistance from a legal company to pursue compensation for the ordeal I endured. To make matters worse, when I revisited the KLM customer service desk at the airport, I encountered an extremely unprofessional and rude agent with the initials EG. He displayed a dismissive attitude and attempted to evade responsibility by suggesting that my flight must have been canceled at the time, which contradicted the information initially provided by KLM staff. His behavior was unacceptable, and he even tried to cover his badge when I mentioned filing a complaint against him. This entire experience has demonstrated an astonishing lack of communication and organizational competence on KLM's part. It is disheartening that an airline with such a long history of operation would fail so miserably in providing essential customer care and accurate information during a crisis. In comparison to budget airlines like Ryanair and easyJet, KLM's performance during this situation was abysmal. In conclusion, I am deeply dissatisfied with KLM Airlines and will never consider flying with them again. The ordeal I endured, along with the lack of proper communication and professionalism, has left a lasting negative impression. I strongly urge KLM to improve its customer care, organizational efficiency, and communication procedures to avoid alienating more passengers in the future.”

Helpful Report

Posted 7 months ago

“I travelled back from Amsterdam to London with my family in Aug'22 and our buggy was not to be found when we arrived in London. They said to give them 45 days to locate it, thereafter they said they couldn't find it and requested a receipt for my buggy to refund me. Problem was I purchased my buggy a few years ago and couldn't find the receipt and therefore they wouldn't refund me. All they refunded me were some expenses I incurred to repair the buggy as I had a receipt for that, but not to replace the buggy. I am still in amazement that an airline such as KLM can lose your buggy and not take responsibility for it. Very Poor!!!”

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Posted 1 year ago

“Rubbish customer service and awful travelling experience after 3 flight changes, one at very short notice while in Asia!! We will never ever use them again. Would rather drive past Cardiff airport all the way to London to get a flight in future.”

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Posted 1 year ago

“Spoke to KLM Customer Service Manager to get our money back refunded and she said we will not get our money back, we can only get vouchers which are no good to us, overall service is shocking and I explained EasyJet and British Airlines are giving money back to their customers but she wasn’t interested. WILL NEVER BOOK WITH KLM AGAIN Once they take your money thats it especially during this difficult time.”

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Posted 4 years ago

“Affordable price of tickets to Japan. However, both ways had delays with one leading to more than 3 hours of delay as well as luggage not arriving when we go to our destination.”

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Posted 5 years ago

“book online, simple and clear.”

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Posted 5 years ago

“Good experience booking flights and checking-in.”

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Posted 6 years ago

“Bag delays. They happen. But to be lied to when I call after 24 hours to get an update is not on. Then I am told I cannot speak to a Manager. I asked why and was told managers don’t speak to customers!!!!! Awful service. Try to avoid KLM. Maybe loss of sales will help them apply focus to their customer service”

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Posted 6 years ago

“On arrival at check in having booked my holiday 4 months in advance, I was informed they had overbooked on the flight and I was not allowed to board along with my group. I was informed the next flight had been cancelled, so they were unable to get us on a flight for 5.5 hours. We were not even offered any vouchers for drinks etc absolutley disgraceful.”

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Posted 6 years ago

“I had to change my flight and was unable to do it online. The person on the phone waived the phone charge fee for the change and was very helpful in informing me of my options. The call took ten minutes and my flight change was swiftly dealt with. Great customer service!”

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Posted 6 years ago

KLM UK is rated 2.3 based on 11 reviews