“I am well satisfied with the door and the fitting, however, I am not completely happy with the salesperson. When asked about a reduction in the quote due to some minor electrical adjustments he stated that he had words with his "manager" who I was told stated that no reduction could be made due to the electrics would cost. But NO I had to arrange a company to do this work and I had to pay the bill.”
Dear Mr Cartledge
Thank you for your order, we are pleased that you are happy with your door. Unfortunately, we are not alarm engineers and as such are unable to change sensor types as advised on your survey. We do apologise for any inconvenience cased.
“Salesman was very pleasant but unfortunately there was a pricing error when quoting the two doors which was only flagged to us after we had taken out the finance application. The price was not honoured and after negotiation we ended up paying around £200 more. The installation was fine on the day but only after the original date was cancelled and changed. Finally, there was a leak in the door and no one could come to look at it for a couple of weeks which was not good with the stormy weather. The doors are good quality but overall the issues above let us down.”
Dear Mr Lower
We apologise that one of the doors you chose was not included in our ‘two door’ offer, extra training will be put in place to prevent this happening again. We are also sorry that your original installation date was moved and that it took 6 working days to get to your service call. We were experiencing extreme weather for quite a period of time which generated a higher than usual demand in our service department.
Thank you for your order and if you have any other warranty issues please do not hesitate to contact our customer service team on 0115 9221155.
“Extremely satisfied with our new windows from KLG Rutland, a local firm with an excellent history of quality price and customer service.
David Crossley”
“Sales staff were nice to deal with as they don't put pressure on one. We were given plenty of notice of the installation date, and when it was carried out, it was done very efficiently with minimum disruption by a good natured installer.”
“So happy with my new front door, easy process from start to finish. Quality of workmanship and the door itself are all excellent. Support your local companies and stick with these guys.10/10 Rob.”
“The team were experienced and did a very good job. We had a new conservatory, Bi-fold and sliding doors fitted.
Next project will be the windows in 2020 an KLG Rutland will have a good chance of doing the job. Price permitting. Excellent quality and service.”
“From our initial visit to your showroom in Ilkeston, to closing our new door after fitting, we have been delighted with every aspect of your product and service.”
“We had our old conservatory replaced with a Rutland conservatory complete with bi-fold doors and the warm roof system,they are not the cheapest but we like to support local business,the sales rep surveyor and installation team were brilliant, when measuring for new blinds we noticed small straight scratched on one door and window glass we contacted Rutland who sent a surveyor to inspect he agreed that the glass was scratched, we were surprised to receive an invoice to replace the units at nearly £300 when I phoned Rutland informed me that as the units had been fitted for more than a two weeks they would have to charge he also said that glass scratches very easily, we have had double glazed units since 1978 and have never scratched any of the glass.
Will not be ordering glass splashbacks for our new kitchen if KLG glass scratches before it has even been cleaned once.”
Dear Mr Burnett, we are very sorry to hear that you’ve been unhappy with aspects of the service from KLG. We are a small, local company, and really do strive to offer the best service possible, however we do not replace any glass that has been fitted for over 2 weeks as it is simply impossible to know where the scratches have come from once the installation has been signed off. Your glass had unfortunately been installed for 3 months when the scratches were reported to us.
