KLG Rutland Reviews

4.72 Rating 212 Reviews
94 %
of reviewers recommend KLG Rutland
Merchant Metrics
Shipping & Delivery
delivery methods
Own Driver
on-time delivery
Greater than 94%
Customer Service
communication channels
Telephone, Live Chat, Email
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Phone:

01159 22 11 55

Email:

reception@klg.co.uk

Location:

Queens Road East, Beeston.

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We had our old conservatory replaced with a Rutland conservatory complete with bi-fold doors and the warm roof system,they are not the cheapest but we like to support local business,the sales rep surveyor and installation team were brilliant, when measuring for new blinds we noticed small straight scratched on one door and window glass we contacted Rutland who sent a surveyor to inspect he agreed that the glass was scratched, we were surprised to receive an invoice to replace the units at nearly £300 when I phoned Rutland informed me that as the units had been fitted for more than a two weeks they would have to charge he also said that glass scratches very easily, we have had double glazed units since 1978 and have never scratched any of the glass. Will not be ordering glass splashbacks for our new kitchen if KLG glass scratches before it has even been cleaned once.
1 Helpful Report
Dear Mr Burnett, we are very sorry to hear that you’ve been unhappy with aspects of the service from KLG. We are a small, local company, and really do strive to offer the best service possible, however we do not replace any glass that has been fitted for over 2 weeks as it is simply impossible to know where the scratches have come from once the installation has been signed off. Your glass had unfortunately been installed for 3 months when the scratches were reported to us.

KLG Rutland
We are very satisfied
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Very happy with the service we received from KLG Rutland regarding our new front door. Everything went to plan, no delays and we were kept informed throughout the transaction. Would use this supplier again without any hesitation.
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highly recommend
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From the moment we stepped into the Beeston showroom, we felt valued and confident in receiving good service and our high expectations were dfinitely met, from the salesman to the surveyor who measured to the excellent installation service given by John the company delivered everything they promised. We will definitely recommend KLG. Thank you.
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Everything went very smoothly and everybody involved from salesman to technical checker to installers were very professional and friendly. Very good price. The time from order to installation was longer than stated but that was the only downside. Oh and the product was very good quality and we're very pleased with the service.
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I have been putting off this review but now feel it’s only fair to warn any potential customers of KLG’s customer service, or should I say lack of. We purchased a conservatory which you can imagine was not cheap, and had this installed in June/July. I don’t want to make this review too long so I will keep it brief, it was a catalogue of lack of communication & lack of customer service throughout. No one ever returns your calls or apologies for their errors. On a positive note the trades did arrive on time as expected, but trying to get a schedule of works out of the office staff was like pulling teeth. Their administration staff clearly need some customer service training and is the worst I have experienced in a long time. We currently have a leaking roof and are awaiting a call back to get this sorted, even though I had explained it had leaked all over our new sofa, still no apology or a returned call. Shocking behaviour!
1 Helpful Report
Dear Mrs Bradbury

Thank you for your comments, we are disappointed that you have found our customer service poor during your original installation and apologise for this.

We recruited an additional member of staff in July to help us deal with the increased volumes of work we are experiencing this year.

We accommodated your initial service call request and arranged an out of hours inspection.

We have then deployed three members of the workforce to come and rectify the problem. Hopefully this is now resolved, and we apologise for any inconvenience caused. We will be replacing the end caps as soon as possible.

If you have any further issues, please contact our customer service team on 0115 9221155 and we will resolve these in accordance with our warranty.

Regards
KLG Rutland
Brilliant service and product. Would definitely recommend.
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From taking the time in dicussing my requirements in detail , to agreeing a very competitive quotation on a high quality produce . To the first class installation carried by your friendly and efficent fitter i would highly recommend KLG
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We had our front window changed the window fitter came on time finished the job when he said he would and put back everything as it was before the job was started. We couldn't be happier with our new window and even fitted a new letterbox for us. We have used KLG numerous times in the past and the standard of work and service has always been excellent.
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Used rutland for over 20 years and have never had anything but 1st class sales service, installation, and after sales support. Would not consider using any other firm for our windows and doors.
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The service we received was excellent throughout from helping select the right door for us & the installation. The composite door was perfect.
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Our windows were fitted with no mess by your friendly help full fitter
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Excellent. The window fitters did a brilliant job. Very clean and tidy. Windows look great. Would definitely recommend KLG.
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Fitter was brilliant made a great job, only hiccup was marked door knocker but phoned the office and it is going to be sorted,well done KLG
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Absolutely brilliant level of service. Very professional and personable, friendly and accommodating. Sliding patio door installed with precision and competence.
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Third time I have used KLG and again no problems.
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Originally, when asked to write a review, I decided against doing that, as it would not have been particularly positive. However since then I have changed my mind as I feel future customers should be aware of some issues which could cause misunderstandings and may result in work being poorly completed. The contract, which the director agreed, was misleading in the way it was set out as also were the invoices I received. This lack of clarity concerning payments resulted in costing me more money than I understood on signing the contract. The attitude of the company was intransigent even though it was agreed the wording would in future have to be changed to avoid misleading others. I hope this has happened. The work on replacing the glass and frame of my conservatory took twice as long as initially guaranteed due to all the roof glass being cut wrongly and therefore having to be re-ordered. This took another week during which time a tarpaulin was tied onto the frame to try and protect flooring, walls and electrics. This was only partially successful. The two large opening windows were not made as openers and had to be remade. The side windows were fitted incorrectly and had to be removed. Fascias were cut too short and had to be replaced. The initial workmanship and final clean were, to say the least, disappointing. I would not be able to recommend this company.
2 Helpful Report
Dear Mrs Draycott

Thank you for your review. We do apologise for any inconvenience or disappointment that you have felt, we are always disappointed if our customers are unhappy with the service they receive from KLG Rutland.

We assume that the main reason for leaving a belated review is because you have now paid in full for the contract we delivered as per the documentation. You did at the time of withholding funds threaten that you would leave us a bad review if you had to pay the bill in full.

Unfortunately, we actively insist that we deliver all contracts to completion and fulfil our obligations. We dealt with any warranty issues and snagging as quickly as possible and apologise if this wasn’t soon enough for you.

Therefore, we expected the contract to be paid once completed and threats of a poor review would not hinder us from requesting payment.

If you have any outstanding or further issues, please contact our customer service team on 0115 9221155 and we will resolve these as covered by our comprehensive warranty.

If you are still unhappy with our service, then please contact the Double Glazing and Ombudsman Scheme of which we are a founding member. They will be able to advise if we have fallen short of industry standards. https://www.dgcos.org.uk/

We have checked and are unaware of any complaint currently lodged by yourself.

Regards
KLG Rutland
We needed a rear access door for our garage. We chose KLG after a flyer came with NG15, our local directory On our visit to the showroom the Sales associate was extremely helpful in explaining what was available for our garage, how much it would cost and how long it would take to make. He also explained that we would need a home visit to allow the company to make the correct sized door and establish exactly where it would be put. We signed a contract, the house visit occurred and after a fortnight we had a call saying the door would be ready to fit in mid June. We explained that we would be away until July 5th and arranged for the fitting to be done on July 8th. The fitter arrived at about 8.30am and proceeded to cut the brick work and then fitted the door. All the work was completed and tidied up by early afternoon. The door does exactly what we wanted. MLBrown
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Nice staff, excellent service
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KLG Rutland is rated 4.72 based on 212 reviews