Kiwitaxi Reviews

Name: Kiwitaxi
Rating: 4.58

4.6 Rating 1,170 Reviews

93 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.6

Based on 1,170 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

Visit Website

Write Your review

Tell us how Kiwitaxi made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used Kiwitaxi in Turkey (Istanbul airport). The driver was nice, the car was clean and comfort. I really grateful for the help with transfer. And surely will recommend this service to my family and friends.”

Helpful Report

“I don’t like Kiwitaxi.I order sedan,instead of this I got sprinter-van.The driver was not good.He used his phone, texting may be.He did not see the big track .Thanks God was no accident.I cried what are you doing.I don’t recommend this company.”

Helpful Report

“I ordered a transfer and paid for it. After our arrival, no one was after us. I called the office and asked if someone would come to pick us up? They replied that they had canceled the order without being informed about it. We were left alone with the children at the airport without a transfer. The money still hasn't come back. I do not recommend - unless you like the risk.”

Helpful Report

“Really bad experience ! We booked a taxi to pick us up from the airport and drop us off on the way back. Our taxi was cancelled right before we were supposed to be pick up. I have only received a half price refund and called to asked whether our return ride is still confirmed, checked with them 3 times to be on the save side, received a confirmation from kiwi taxi and the driver and no one showed up anyway!!!!! After 15 minutes of waiting in front of the hotel and contacting the provider I was told they are no longer allocated to us and had to find someone else to take us. Will never recommend or use again !!!”

Helpful Report

“I just landed on Venice airport and when I came outside I saw the driver with a sign which had my name He helped with the luggage and gave us free water. Perfetto!!”

Helpful Report

“I have ordered a taxi from Antalya Airport to Avsallar for my mother. The main road to our house was closed. The drive couldn't find the other road and wanted to leave my mother in the middle of the street! I called few times and tried to explain the right way but his English level was almost zero. My mother has refused to leave the car, so he was forced to wait until I got to the place. Then I said that he must to drive us to the destination that I paid for. That's way I give you a one star, otherwise it is zero service from the taxi driver.”

Helpful Report

“The provided van in Krasnodar airport didnt have requested 2 child seats and 3 point seat belts.”

Helpful Report

“I am in the same situation as many other users where I had to cancel two reservations in Italy due to COVID; Sorrento and Naples. The initial communication was good and "the financial department was working on the refund" That was in June and now 7 months later there is no communication and no response. Do not use this company.”

Helpful Report

“Had a trip booked for July, cancelled in May as per Ts&Cs and have been chased for my refund ever since. You have been withholding my money for 7 months and it is a disgrace”

Helpful Report

“I had made a reservation for a transfer… I had made a reservation for a transfer between 2 London airports for 9 people: 285 € for the month of July 2020. With the covid, I requested the cancellation within the deadlines in April). We are in December 2020, I still have not received my refund. always the same answer: "Support Team (Kiwitaxi) 7 окт. 2020 г., 10:43 GMT+4 Hello, Thank you for contacting us. We are sorry for such inconvenience. Financial department is working on your request at the moment. As soon as they inform us regarding the solution we will let you know you about refund date. С уважением, Служба поддержки / Best regards, Support Team today kiwitaxi ignores my follow-up emails. I filed a complaint.”

Helpful Report

“What a terrible company! Cancelled my booking in April, and still no refund. No answers on my mails. Service is terrible, never book a taxi here!”

Helpful Report

“I have waited 6 months to be refunded for a €400 trip that had to be cancelled due to the current Corona virus outbreak. The company seem very reluctant to issue any refunds and are still operating, think twice before booking and only use your credit card.”

Helpful Report

“This vendor is not paying invoices for the provided services. In our case, it was Microsoft License for Azure Services. We are not recommending to work with this organisation. After multiple attempts to contact the Director of the company Mr Evgenii Fedorov, company have not even replied and have an outstanding balance.”

Helpful Report

“Very expensive, you can find a cheaper option on another companies.”

Helpful Report

Hello, Thank you for your feedback. Yes, the price can seem to be high when you compare it with other companies, but let me explain what is already included in the price: The price is fixed and it won’t change according to address within the city. Also price doesn’t depend on time en-route, if you are stuck in traffic or have to stop on traffic light, even when you drive through toll road, price won’t change. You know in advance full how much you need to pay. The driver will meet you with a nameplate with your name: you don’t need to call him or look for him. You will know that the driver is waiting for you. This is extremely convenient if you needed to be picked up at the airport or in some other place, where you have never been and you don’t really know the environment. If service is more important for you than a price tag - we will be glad to work with you again.

“A l'heure ! Conduite parfaite en sécurité.”

Helpful Report

Salut! Merci pour votre avis. C'est notre plus grand plaisir de savoir que le transfert a été assuré à un bon niveau et que vous l'avez apprécié. Au plaisir de travailler à nouveau avec vous.

“Muy buen servicio”

Helpful Report

¡Hola! Gracias por tus comentarios. Es un gran placer saber que la transferencia se realizó en un buen nivel y que la ha disfrutado. Esperamos trabajar con usted nuevamente.

“Der Fahrer war absolut pünktlich am vereinbarten Ort, das Fahrzeug in einem sehr sauberen Zustand und der Fahrer fuhr vorsichtig. Alles so, wie man es sich vorstellt. Jederzeit gerne wieder.”

Helpful Report

Hallo! Vielen Dank für dein Feedback. Es ist uns eine Freude zu wissen, dass der Fahrer pünktlich war und die Fahrt angenehm war. Ich freue mich darauf, wieder mit Ihnen zusammenzuarbeiten! :)

“Very friendly and knowledgeable driver. Had lots of tourists tips regarding our stay in Lisbon. Car was immaculately clean.”

Helpful Report

Hello! Thank you for your review. It is our pleasure to know that the driver was friendly and you had a smooth ride. Looking forward to work with you again!

“I was a bit apprehensive to use their services but ended up pleasantly surprised. The car was clean and in good shape inside and out. Not only was the driver on time but was accommodating my wish to keep the windows closed since I had caught a really bad cold the previous day and I was really sick. Even though the drive from Luxor to Hurghada was long, it was a very smooth, efficient and hasslefree ride and we only stopped for a short toilet break. The ride itself is a lot more interesting than what I’d expected. I’ve never been to the desert – this part of the Egyptian desert at least, has a lot more of a diverse and changing landscape than I thought. The driver himself spoke enough English to carry a simple conversation and was polite, respectful and proper – something I’d been a bit concerned about as a single female traveller – asking for my permission to smoke. At times he would point out and explain things of interest to me or ask me simple questions about myself. At no time during the entire trip did I feel unsafe or in any way worried or concerned for my well-being. I arrived safely and at my intended time at my destination. I’ve never used Kiwi taxi before but would not hesitate to use them again in the future since this was a very good experience and they cost half of what I would have had to pay for if I’d have booked this trip with my local travel agent.”

Helpful Report

Hello! Thank you for your feedback. It is our greatest pleasure to know that as a single female traveler you felt safу and ride itself was pleasant. Even though travelling from Hurghada to Luxor takes pretty amount of time, it is nice that you were feeling at ease ans also was able to see a lot of beautiful sightseeings. We're looking forward to work with you again and we are ready to provide with exact good service as you have experienced this time :)

“These scammers took my money and no one met me at the Rome airport. This is a terrible company, I advise not to use it to anyone.”

Helpful Report

Hello, Thank you for your feedback. We're sorry to know about this incident, please accept our deep aplologies. Can you please clarify your booking number so we can check what was the problem and why no one have met you? Once again, please, accept our deep apologies regarding this matter. We hope you give us a chance to show that we can do better than that if you ever decide to choose Kiwitaxi again.

Kiwitaxi is rated 4.6 based on 1,170 reviews