Kiwitaxi Reviews

Name: Kiwitaxi
Rating: 4.58

4.6 Rating 1,170 Reviews

93 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.6

Based on 1,170 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gut. Marhamat”

Helpful Report

Hello! We really appreciate you taking the time to leave us a review. We can’t wait to be helpful for you again in the future. Have a nice day!

“Kiwitaxi customer SUPPORT +1 (805) 420 3070 Kiwitaxi P'H'O'N'E number +1 805-420..3070 I originally posed questions to the chat agent Sarah and after awhile she suggested an in person phone discussion with an agent. This was very helpful as my questions required some discussion and in person was better. I received a call from Nicole (sp?) and she was very professional and helpful she explained several points to me and helped me decide on a plicy that is suitable for our trip and my family. She was also able to take my personal information and book my policy. Thanks for the opportunity to respond. I hope i have the agents names properly.”

Helpful Report

Hello, dear Mike! Thank you for your positive review of our manager's work. We appreciate your feedback. We hope to be helpful in your future trips. Have a wonderful day!

“Natalia messaged as soon as we landed. Let us know where she was waiting. Clear instructions and no problem finding her. Helped us with all our bags. Natalia also picked us up for return journey. Again, received a message with details re pick up. On time and no hitches. Would definitely use this service again. Natalia was great.”

Helpful Report

Hello! We truly appreciate your wonderful review of our driver and transfer service! Thank you for taking the time to share your positive experience. We'll be sure to pass along your kind words to Natalia. Looking forward to serving you again in the future. Safe travels!

“Kiwitaxi CustO'mer Service +1 8O5.420 '3O7O Kiwitaxi pH.one NumBer'' +1 8O5.420 ,.3O7O Pleasantly surprised by how effective the Seedlegals team have been so far. Helped us reapply for EIS Advanced Assurance. Glad we paid for the plus package and think it's a really solid service. I would be happy to recommend Seedlegals to others. Special mention to Yanki who has been brilliant to work with!Alix has been extremely helpful throughout the whole process and helped secure us our advanced assurance. So far our experience has been great and if the rest of the team are similar to Alix with her approach and helpfulness then I think it's been money well spent.”

Helpful Report

“Kiwi taxi is great company 👍 100% Always use their services In kingdom for Morocco 🇲🇦 with ait moumen transport , sometimes you book for a micro car and you get a great exclusive or minibus car 🌟 🌟 🌟 🌟 🌟”

Helpful Report

Hello, dear Alex! Thank you for your positive review of our transfer service. We appreciate your feedback and hope to be helpful in your future trips. Have a nice day!

“Very Good service 👍”

Helpful Report

Hello! Thank you for your positive review of our transfer service. We appreciate your feedback and hope to be helpful in your future trips. Have a nice day!

“the best product thank you so mach!”

Helpful Report

Hello, dear Denis! Thank you for your positive review of our transfer service. We appreciate your feedback and hope to be helpful in your future trips. Have a lovely day!

“Used transfer for 1 hour drive Barcelona to Cambrills, very comfortable transfer especially for 2 adults 3 kids and a double buggy. Driver was extremely polite and plesant. 💯 Would use kimitaxi for the next trip .”

Helpful Report

Hello, dear Peter! Thank you for your wonderful review! We're thrilled to hear that you enjoyed our service. Your feedback means a lot to us. Have a nice day!

“Waleed was an extremely helpful driver. He picked us up on time at our terminal and helped us with our luggage. Our 2 hour drive went very smoothly. We will definitely book him again.”

Helpful Report

Hello! We truly appreciate your wonderful review of our driver and transfer service! Thank you for taking the time to share your positive experience. Looking forward to serving you again in the future. Have a nice day!

“Yes 24.06.23 2.30 an Driver stuck near gaits, husband help with our car, all delay to airport Driver Talk about his problem- somebody still his violet, not concentrate on road, used phone. Not delivery one back bag when arrived to airport , lucky husband remembered! Charge very much, no discount because husband helped him and we delay to airport. Very bed service. Not recommended. Marina”

Helpful Report

Hello, dear Marina! We apologize for any inconvenience you experienced with our service. To assist you further, could you please provide us with your booking number? This will help us investigate the issue and address your concerns promptly. Thank you for bringing this to our attention.

“I'm a holder of a Total Mobility AT Hop card. I showed up at the taxi rink in Glenn Innes, Auckland and asked if the driver accepted these cards. Instead, he wanted to charge me $18 to get to my destination. I said no. Then he changed it to $15. This trip normally costs me $6-8. Your driver, took advantage of a disabled person. If I remember correctly, Kiwi taxis are part of the above named scheme. The car smelt of stale cigarette smoke and I could not wait to get out of the vehicle. Beer bottle caps in the back seat, ripped leather.”

Helpful Report

“Have a wonderful Dubai trip with these guys. Driver was very goodlooking man! Moreover he's helpful and polite. Met us on time , helped with our bags, gave us cold water and some candies. My little ones were happy. It's not the first time with Kiwi, and they never let me down”

Helpful Report

“The driver was very courteous, on time and got me to my destination early. I would definitely use the service again.”

Helpful Report

“I have waited 6 months to be refunded for a €400 trip that had to be cancelled due to the current Corona virus outbreak. The company seem very reluctant to issue any refunds and are still operating, think twice before booking and only use your credit card.”

Helpful Report

“I was a bit apprehensive to use their services but ended up pleasantly surprised. The car was clean and in good shape inside and out. Not only was the driver on time but was accommodating my wish to keep the windows closed since I had caught a really bad cold the previous day and I was really sick. Even though the drive from Luxor to Hurghada was long, it was a very smooth, efficient and hasslefree ride and we only stopped for a short toilet break. The ride itself is a lot more interesting than what I’d expected. I’ve never been to the desert – this part of the Egyptian desert at least, has a lot more of a diverse and changing landscape than I thought. The driver himself spoke enough English to carry a simple conversation and was polite, respectful and proper – something I’d been a bit concerned about as a single female traveller – asking for my permission to smoke. At times he would point out and explain things of interest to me or ask me simple questions about myself. At no time during the entire trip did I feel unsafe or in any way worried or concerned for my well-being. I arrived safely and at my intended time at my destination. I’ve never used Kiwi taxi before but would not hesitate to use them again in the future since this was a very good experience and they cost half of what I would have had to pay for if I’d have booked this trip with my local travel agent.”

Helpful Report

Hello! Thank you for your feedback. It is our greatest pleasure to know that as a single female traveler you felt safу and ride itself was pleasant. Even though travelling from Hurghada to Luxor takes pretty amount of time, it is nice that you were feeling at ease ans also was able to see a lot of beautiful sightseeings. We're looking forward to work with you again and we are ready to provide with exact good service as you have experienced this time :)

“Very reliable taxi service. Before my arrival they explained everything in detail. Everything worked perfectly. Very polite drivers. Will definitely use them next time I visit Istanbul. Thank you so much”

Helpful Report

Hello, Thank you for your feedback. We're glad to know that you find our service good and you have enjoyed the provided transfer. It is our pleasure to be helpful! We're looking forward to work with you again :)

“Do not use this company!!!!! Myself and my familiy booked a RETURN transfer with them on our recent holiday to majorca, a few days after booking my dad received an email to say that the booking could not be fufiled and a FULL refund was going to be given to us, this was disappointing in itself as we had to then arrange an alternate return transfer with another company. Whist on holiday the MORNING BEFORE we were due to travel home, my dad turned on his roaming data to check details of our transfer with the other company, he had an email from Kiwi giving details of our pick up. He then rang them to tell them there must be some mistake as it had been cancelled to be told it was only the pick up from the airport that had been cancelled and not the return. He was then told he had been charged over 100 euros for the service and there was no way of receiving a refund for this, even though we had given a day's notice and that the transfer was not needed. At no point did we get told that our return transfer was going ahead, and by them saying that we were getting a full refund, we assumed they meant full and not part!!! There excuse is that the pick up and return transfers had 2 different booking numbers...as obviously we were supposed to know this when we booked it as one booking!!! After several calls and emails to the customer service department they are still unwilling to offer an sort of refund, and think its acceptable to steal over 100 euros for a service they did not provide. Avoid avoid avoid!!!!”

Helpful Report

Dear Lisa, We are very sorry we've failed to provide you with a transfer and the situation occurred in the first place. The aforementioned incident should not have happened at all and we sincerely apologise for it. We will make sure such issues won't happen and look into this issue deliberately.

“Pick-up was on time. However, suggest that drivers pump petrol before picking up passenger, as it would be more professional not to do it with the customer inside the car. My driver stopped at petrol station on the way to the airport. Luckily, I had plenty of time before my flight. If I was rushing to catch my flight, I might have been late.”

Helpful Report

Dear Sally, Thank you for your review. What you've described is outrageous. We apologize for the driver's behaviour as it is inappropriate on many levels. It is certainly a relief that there was enough time before your flight and you made it in time. We will look into this matter and make sure it won't happen again.