“Very good service. Driver arrived on time and got us to our destination earlier than expected. In general he drove safely, though I was a bit concerned about some of his overtaking manoeuvres. The road to Dalat is narrow and busy so it can be easy to get stuck behind slow vehicles.”
“Very good van, the service of the driver is friendly. Only question was that the driver was a little late to the airport, when I was out of the terminal, I couldn't find the message. Wait about ten minutes.”
“The online booking process was smooth, Christina and Team responded to our queries and requests promptly.
Our transfer from airport to Muine could be better, it was a 4 hour drive and there was no rest stop as promised. We could not communicate our wishes to the driver due to language barrier.
We emailed Christina about this problem and she sorted it out - we had a proper rest stop/toilet break on our return journey from Muine to Ho Chi Minh City.”
both transfers have been really good. Drivers were on time and the journey took us both ways exactly 4 hours. Overtaking and squeezing the car in in the last minute is something that one needs to get used to but both drivers seemed always to know what the were doing. We found it difficult that they did not speak any english. Apart from that everything was fine. Recommendable!
Transfer has properly worked for both directions. Maybe the last taxdriver has reached a new record between Phan Thiet and Airport (3,5hr) in the afternoon. Sometimes the kind of driving reminds like a kind of hell-driving but this is also the way of the officially meter taxi. Thank you very much for your great support and transfer on time.
“Very friendly, punctual, safe drivers. We would recommend the service to anyone who asked.
Only issue was the type of car seat provided for our baby on the return journey. It was for a toddler and we have a five month old. We made due but just confirm that in the future.
“Safe driving (mostly).
Driver on return trip asked for money for tolls (didn't happen on first drive).”
Posted 4 years ago
Dear James, thanks for your feedback, and apologies for the fact that you were asked by the driver for money, this should not have happened. As confirmed in our email to you, we have refunded the full amount that you gave the driver. Again, our apologies for any inconvenience this caused you.
“Ian helped us book a last minute transfer from HCM to Mui Ne, and we decided to book with them again for our return leg. Both times the vehicles were new, clean and very comfortable, plus the drivers made the journey safely. Only criticism was on the journey out: the driver's 'comfort break' was on the side of the road - we had anticipated we'd also get the opportunity to stretch our legs but it wasn't essential so we didn't need to ask to stop.”