Kitchen Fittings Direct Reviews

4.78 Rating 2,284 Reviews
95 %
of reviewers recommend Kitchen Fittings Direct
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.88 out of 5
Read Kitchen Fittings Direct Reviews
Not delivered yet, due COVID,brexit,etc
Posted 1 month ago
Wrong product dispatched!
Posted 1 month ago
Very speedy service from ordering to delivery. The tap I received is off very good quality but unfortunately the sink marks very easy... the one I took out after 18 years seemed of better quality.
Posted 1 month ago
Unfortunately, the part didn't fit.
Posted 3 months ago
Very pleased with product, however delivery man(JVC) left a note at the front door and skipped off. My wife and I were in different parts of the house at the time and one or other of us would have heard him knock had he done so.
I happened to notice his note within 10 or 15 minutes and rang JVC who contacted him. He would not return as he was on his way to a do a big delivery somewhere else.
As we were waiting for a kitchen sink and taps, we had to go wait another day without water in the kitchen. Disappointing !
Posted 3 months ago
Would prefer to use a company that you could order over the phone.
Other than having to use a www. they were fine
Posted 4 months ago
Product is good and as described. Does not work for us though in the place we wanted to put it. I could not find returns instructions. I took it to the post office to return anyway and the cost of postage was too high
Posted 6 months ago
Only gave 3* because instructions very poor. Wasted lots of time trying to figure out how to adjust width of fittings. Why don't you show how you do this on the instructions, other wise good quality goods.
Posted 7 months ago
Screw fixing holes did not match up to originals.
Posted 7 months ago
I was a little disappointed with the help I received after struggling to understand the fitting instructions of the Universal Magic Corner I purchased.
I understand there are different instructions for left and right assembly however there is a side and top assemble that confused me.
When I contacted Kitchen Fittings Direct about clarity I received the following message:

The soft copy instructions don't have top and side assemble but I would assume you follow them both as there's two sets of baskets (a side and front/"top" set).
Beyond that, I would recommend seeking the help of a professional as these corner units are intended to be fitted by experienced fitters.

If I had been made aware the Magic Corner need to be fitted by professional experienced fitters I would have given more thought to the purchase.
When I first questioned the assembly I did ask if they could recommend a fitter I was informed:

As for a fitter, I wouldn't be able to recommend one I'm afraid - we don't handle any fitting of items - only retail.

Not very helpful I am sure you will agree.
Posted 8 months ago
Did not “close quietly”..... lid would slam shut
Posted 8 months ago
Service and delivery times were excellent, but unfortunately what I ordered wasnt suitable or what I expected it to be. Maybe better pictures/clearer explanations for the lay non professional buyers. Otherwise, a terrific website
Posted 8 months ago
I ordered Qty. 15 press handles of the same part number. However when the order was delivered one of the handles was not the correct size. I will need to get it replaced. The incorrect size was 160mm instead of 130mm.
Regards. Joseph Kehoe.
Posted 9 months ago
Buying and Delivery was quick and efficient
Basket easy enough to fit (by husband) but is a little stiff and jolty opening, hopefully over time that will wear in and loosen slightly.
One basket had been welded in a bent position but as it’s at the back and doesn’t affect usage I decided to keep it
Posted 1 year ago
Haven't even received the baskets yet, it's taking ages !
Posted 1 year ago
Although the wooden parts were well made, I was disappointed with the baskets as they were not equally proportioned. Instead of being of equal in length each side one was shorter than the other so when inserted they were all sloping one way. Not particularly happy especially at the price I paid for them,
Posted 1 year ago
Good range of fittings at decent prices, quickly delivered. However, some wire basket drawers for 60cm units with 18mm carcase weren't formed accurately -- 5mm too wide to fit comfortably -- and I had to squeeze them with sash cramps to get them to fit. An extra 3mm lateral adjustment in the slide runners would be useful. Holes in the runners didn't line up with predrilled holes in carcase. The fitting instructions were vague, no measurements given.
Posted 1 year ago
You need to make sure the peg fit probably
I had to sandpaper them down they were a very tight fit as I have arthritis in my hands
Posted 1 year ago
Handles were perfect , pull out wicker baskets were pretty poor quality .
Posted 1 year ago
The 4x 800mm Pot Drawers & the 500mm Drawer arrived & installed perfectly.

However the 2 800mm Drawers arrived damaged (one worse than the other) & a different brand. It didn't impact installation but it's infuriating.
Posted 1 year ago
Kitchen Fittings Direct is rated 4.78 based on 2,284 reviews