Kitchen Design Centre Reviews

Name: Kitchen Design Centre
Rating: 4.90

4.9 Rating 435 Reviews

98 %

of reviewers recommend Kitchen Design Centre

Company Reviews

Metrics

4.9

Based on 435 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Kitchen Design Centre 5 star review on 3rd April 2024

Simon & Fiona

Kitchen Design Centre 5 star review on 29th December 2023

Graham & Paula

Kitchen Design Centre 5 star review on 12th August 2023

Christine

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my experience with KDC wasn't good. the quality of the kitchen is excellent however the fitters were a let down, I booked them in October 2021 to start Febuary2022 it still wasn't completed in July. The Kitchen was delivered while there was construction work going on so my new kitchen was covered in plaster, the lighting above the breakfast bar is in the wrong place, extractor fan was fitted without being core drilled outside leaving me with a fan I cant use, I ordered a mirror splash back which is too big so cant be fitted, the cupboard over the boiler is too small so the pipework underneath is showing, part of the the new ceiling was removed to find some pipework and repaired to a poor standard, the boiler was moved and the old flue hole was left open. I was given four weeks for the work to be completed but it dragged on for five months resulting in me giving a two week timescale for completion which didn't happen. I recommend the products but stay away from the fitters.”

Helpful Report

Posted 1 year ago

“I had a proposed new kitchen designed by Will @ the kitchen design centre at Blackburn, along with comparable quotes from 2 other companies. I opted for the KDC quote as it was the best design, although not the cheapest. At Wills recommendation we opted for all Neff appliances, the installation was satisfactory although we had problems with some delays due to the Building contractor not committing to the timetable being uncontactable, and not returning answer phone messages. The main issue is associated with the Neff appliances, just weeks after the warranties expired the hob air extractor failed, shortly after that the warming drawer on the oven would not close with both these faults I had to call the Neff Engineer. The Cooker hob fault required a new circuit board, and the warming drawer required a new latching mechanism both these jobs were charged. Although I considered I had been unlucky with these two problems, until a short time after, when opening the oven door there was a loud crack & a piece of broken plastic door mechanism was on the floor, the door jammed resulting in the oven being out of use for 4 weeks, I initially reported this in writing to the KDC but did not receive a response for more than 3 week [24 days]. This again was another call out of the Neff Engineer who replaced part of the broken door roller mechanism. I asked the Engineer if he had seen this problem before- he said "yes I have done a number of this type of repair & it's always on the same side of the oven that breaks." At this time I called my daughter explaining the problem with my cooker being out of action to which she replied I've had exactly the same problem with my Neff oven door, we have had to call in the Engineer to repair it. In my opinion & from my experience it is obvious there is a problem with respect to NEFF appliance in suitability of purpose, reliability & quality. Also I would point out there is confusion when you ring the number in the handbook for a NEFF repair the call goes to a pre recorded answer phone message quoting "your Bosch appliance" on my first to calls I put the phone down twice & redialled thinking I had got the wrong number, apparently Bosch & Neff are owned by the same Company, but this is not explained! In summarising -when I was in the process of getting comparative designs & quotes for my new kitchen one of the Companies [not KDC]when discussing types of appliances, they said they could supply Neff, but would not recommend them as they are very pricey and are no better & not as good as some of the British Manufacturers- you are just paying for an overpriced German name. Unfortunately when I decided on the KDC kitchen I was recommended to go for NEFF appliances which obviously I now very much regret. I have no issues recommending KDC the design service is very good, the only problem is they should not continue to recommend NEFF appliances, and also move away from the so called NEFF partner-whatever that means. I believe it is important that any prospective customers are aware of my experiences with NEFF appliances & the unreliability of this Companies products - 3 faults within weeks of the warranty expiring -what can I expect in the next few years with such unreliable equipment?”

Helpful Report

Posted 3 years ago

Kitchen Design Centre is rated 4.9 based on 435 reviews