Bluespot Furniture Reviews

Name: Bluespot Furniture
Address: Bluespot Furniture Ltd, Unit 500 Bretton Park Way, Dewsbury
Rating: 4.35

4.4 Rating 937 Reviews

83 %

of reviewers recommend Bluespot Furniture

4.4

Based on 937 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0800 804 4760

Email:

marketing@bluespotfurniture.co.uk

Location:

Bluespot Furniture Ltd, Unit 500 Bretton Park Way
Dewsbury
WF12 9BS

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Bluespot Furniture 5 star review on 1st April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with both the product and the service I received. It was a large item being delivered to a small abode in a small road. The delivery went smoothly thanks to the friendly assistance of Customer services.”

Helpful Report

Posted 2 years ago

Thank you for the positive review. We are pleased you are happy with all aspects of your Bluespot shopping experience.

Posted 2 years ago

“I would AVOID this brand again at all costs!! I have had a terrible experience from BlueSpot furniture with a list of errors which went wrong! Sorry BlueSpot, I don't ever write reviews but there was a list of errors which has gone wrong with my order and it's unacceptable. I'll begin in the order of events which happened. Ordered my table and chose selected day for delivery which was easy enough... The table didn't arrive on the day it said it would be delivered, after waiting in all day I found this frustrating. The next day it got delivered.. Great!! But, I didn't have all the right screws to actually put the table together. I contacted customer services on the live chat and got told I need to email instead (not very helpful)... I emailed and was told the screws will be sent out the next day. Today I received the screws, but still the wrong screws was sent to me and I STILL couldn't fit my desk together! (What a mess). I then noticed my desk had a big dint on the table top and a big scuff (see image). No helpful customer service to try and resolve the matter and at this point I think its clear that there is a lot of incompetencies which has lead to all of this. I would AVOID this brand again at all costs!!”

Helpful Report

Posted 2 years ago

Dear James We are sorry to hear of your experience, I am advised by our Compliance Manager that he has responded and actioned your requests when you advised us initially on 27th of missing screws, these were posted out that evening (Royal Mail 1st Class). The missing parts were received the following day, where we were then advised of "a big dint and damage" and the requirement for "C - Plug". With this we offered to replace the top panel and send out the appropriate fixings and he also apologised for the mix-ups in sending the incorrect fixings the day previously. I am aware our Compliance Manager replied to you at 16:52 yesterday and can see that we are supplying a replacement desk top for you. We understand your frustration with regards to the damage and missing fixings, however we do assure you that our service is not a reflection of your experience and that we expedited replacements as soon as we were notified. We are on occasion at the mercy of courier services taking care and delivering your order when requested and in A1 condition. The matter of the delayed delivery and the damage has and is being raised with the courier. We do hope that the replacement desk top allows you to build and enjoy using your Bluespot Furniture Desk.

Posted 2 years ago

“Great products at reasonable prices. Very helpful in correcting my order which I originally ordered incorrectly. We will continue to use blue spot”

Helpful Report

Posted 2 years ago

Hi Scott - Great to hear you were pleased with our service. Cant wait for your return.

Posted 2 years ago

“The product was good but we paid for next day delivery to be on my sons birthday and it didn’t arrive until 3 days later. No good and needless to say my son was very disappointed. Contacted you about this and am still waiting for a response. Not a good experience!”

Helpful Report

Posted 2 years ago

Rosella, We are sorry to hear about the delayed delivery of your sons furniture. I will contact you to assist you with your concern. Having traced the order back with the courier it does appear that the delivery was misdirected by the courier company, and for this we do apologise.

Posted 2 years ago

“Very happy with the service & the Furniture all went together very easy & looks fab.”

Helpful Report

Posted 2 years ago

Thankyou for your review. We are pleased you are happy with your purchase and found it easy to assemble your desk and chair.

Posted 2 years ago

“Easy ordering, quick and efficient delivery and the cabinet itself is just as described and what I wanted. A good quality and sturdy cabinet. Thank you”

Helpful Report

Posted 2 years ago

Hi Joan - Thank you for your positive feedback. As manufacturers of furniture for 20 years we do pride ourselves in the quality of our products.

Posted 2 years ago

“Great delivery and large selection and options”

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Posted 2 years ago

Thank you for your kind review.

Posted 2 years ago

“Wanted a small size desk to go in box room, due to working from home, the size of this desk was ideal”

Helpful Report

Posted 2 years ago

Hi Janice - Thank you for your kind review the 800mm desks are ideal for homeworking, we do hope you enjoy your purchase.

Posted 2 years ago

“The team are brilliant and super helpful - Mandy and Anne even managed to get this beautiful desk out to me 2 day early I highly recommend this desk and the Bluespot team”

Helpful Report

Posted 2 years ago

Hi Rommon - We thank you for your kind review. We are only too happy to help and assist our customers. I will pass on your thanks to Mandy. Kind Regards Anne

Posted 2 years ago

“Good quality desk, easy to assemble and quick delivery”

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Posted 2 years ago

Thank you Anita for your positive review. We are pleased you are happy with your purchase.

Posted 2 years ago

“Happy with the quality of the furniture. The delivery was not what I expected. The courier was advised to provide kerbside delivery. There was no indication that this was the case when placing the order. If my son was not at home that day it would have been on the kerbside for a couple of days before I could bring it in.”

Helpful Report

Posted 2 years ago

Thank you for your review. We do advise the palletised kerbside delivery with in the terms and conditions of sale when placing orders, to proceed with payment, you do have to accept these.

Posted 2 years ago

“Chair really good and comfortable . Excellent customer service . Would like to give 5 stars but let down by courier who left parcel at wrong address over a mile away. Took 5 days to retrieve it !”

Helpful Report

Posted 2 years ago

Thank you for your review, we are pleased you find the chair comfortable. We apologise for the courier mix up. This is not the "normal" level of service we experience from our courier partners.

Posted 2 years ago

“Wouldn’t accept my card online so had to find another way to pay. Changed my chosen delivery date but was then delayed a day. Absolutely no paperwork with the delivery - no delivery note, no assembly instructions. So overall ‘nearly but not quite.”

Helpful Report

Posted 2 years ago

Thank you for the feedback, due to covid restrictions all deliveries are paperless, this does not excuse the lack of assembly instructions. This has been taken up with production to rectify to ensure all instructions are included.

Posted 2 years ago

“Hi, we were happy with the process in ordering, although delivery was longer than anticipated. We were very dissatisfied with the delivery as the driver literally pulled up outside of the surgery, dropped the flat packed table on a pallet at the back door and said he was unable to assist any further with the delivery. I then had to personally unwrap the tape around the three items and lift each one into the building myself. He stood and watched whilst I did this and then asked for my name to confirm receipt. We were not made aware that this would be the case beforehand.”

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Posted 2 years ago

“Great value furniture and spot on service. Just what we needed. Thanks!”

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Posted 2 years ago

“The service from Bluespot is 5 star without a doubt the ladies in the office were lovely nothing was too much trouble would definitely recommend them. Desks look really good!!”